EBENEZER AHORTTOR

Work History

BD TRAVELS AND SHIPPING LOGISTICS

ACCRA

2019.09 - Current

Achieved company growth by implementing strategic plans and streamlining operations.
Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Created a positive work culture, resulting in increased employee satisfaction and retention rates.
Built productive relationships with industry partners and competitors to support strategic business objectives.
Established new revenue streams by identifying market opportunities and launching innovative products or services.
Streamlined business processes, resulting in increased operational efficiency across all departments.
Developed a high-performance executive team for improved productivity and efficiency.
Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.

Sadia Rafique Building Cleaning And Technical Services

05.2021 - 05.2023

Interacted with customers by phone, email, or in-person to provide information.
Provided clerical support to company employees by copying, faxing, and filing documents.
Responded to inquiries from callers seeking information.
Maintained organized files and stocked supplies to support team needs and maximize performance.
Scanned documents and saved in database to keep records of essential organizational information.
Sorted documents and maintained organized filing process.
Completed data entry tasks with accuracy and efficiency.
Followed established procedures to enter and process data correctly.
Used computer software to store and retrieve data.
Updated and maintained customer information, documents and records.
Created spreadsheets for more efficient recordkeeping.
Secured and protected data from unauthorized access by complying with security protocols.
Entered data into various computer systems accurately using Microsoft Office Suite.

ARK AUTO PARTS LIMITED

05.2017 - 03.2019

Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
Ensured timely delivery of products by accurately picking orders from storage areas.
Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
Collaborated with team members to complete tasks quickly and increase overall productivity.
Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.

blacqhouse entertainment limited

02.2013 - 04.2017

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Drafted correspondence and other documents for CEO and department heads in company's voice.
Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Managed department budgets and generated financial reports for management review.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Sam Internet Cafe and Business Center

07.2006 - 01.2013

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Established team priorities, maintained schedules and monitored performance.
Assisted in organizing and overseeing assignments to drive operational excellence.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Defined clear targets and objectives and communicated to other team members.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Developed detailed plans based on broad guidance and direction.