ADETSI EBENEZER
Accra
Summary
Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Focused Account Executive offering background in lead generation and resolving customer issues. Courteous and cordial with history increasing business opportunities through outstanding marketing initiatives, communication and dedication to customer service.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Administrative Manager
RAHAMANIYA COMPANY LIMITED
Accra
07.2025 - Current
- Coordinated daily administrative operations to enhance workplace efficiency.
- Oversaw document preparation and filing systems for easy access and organization.
- Directed and oversaw office personnel activities.
Account Executive
BTL AFRICA
Accra
10.2022 - 04.2023
- Brand Activation: Successfully traveled across the country to execute brand activation events, engaging with diverse audiences and enhancing brand visibility.
- Event Coordination: Managed logistics for multiple events, including venue selection, setup, and coordination with local teams.
- Customer Engagement: Interacted with consumers to promote products, gather feedback, and increase brand loyalty.
- Executing projects, opening markets activation, modern trade supervision, ensuring project deliverables are in good condition and securely returning them to the warehouse, and submitting reports following a project.
- Generated daily reports on sales performance against targets for upper management review after activation.
- Organized trade shows and events to promote company products or services in the marketplace.
- Promoter market sales and daily goals of the product that is to be on the market are recruited, hired, and trained.
Corporate Executive
BTL AFRICA
Accra
11.2021 - 10.2022
- Coordinated with vendors, suppliers, and other stakeholders to ensure timely delivery of services across the country.
- Workplace administration includes setting up preparations for an indoor happy hour, making sure everything runs well in.
- Resolving administrative issues raised by employees.
- Creating a budget for office expenses, and scheduling travel and lodging for staff members participating in a project.
Human resources assistant
Oduman Polyclinic
Accra
01.2021 - 05.2021
- Getting the Nurse Appraisal Form Ready.
- Data summary claims filed with the National Health Insurance programme.
- Letter distribution to the district, Recording Nurses Clinical Information.
- Participated in job fairs and other recruitment events to source potential candidates.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Managed employee relations issues including grievances, complaints, and disputes as needed.
- Assisted in developing training programs for staff members.
Front line medical receptionist
Rabito Clinic
Accra
10.2021
- Achieved 95% customer satisfaction.
- Greeted customers warmly and made them feel welcome.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Verified identity documents for new customers before opening accounts in accordance with hospitals policy.
Education
Certificate - Entrepreneurship Strategy
Coursera HEC Paris
09.2025 - 01.2026
Bachelor of Business Administration - Human Resource Management
University of Education Winneba
Ghana 07.2017 - 01.2021
Skills
- Event Management
- Marketing
- Sales
- Warehousing
- Administrative Skills
- Customer Satisfaction
- Training Program Development
- Employee Relations
- Human Resources
- Recruiting/Staffing/Hiring
- Entrepreneurship
- Business Administration
- Customer Relations
- Customer Support/Service
- Organizational Skills
- Human Resources Management
- Team Lead/Manager
- Multitasking
- Project/Program Management
- Resolve Customer Issues
- Technical Support
- Time Management
- Sales Management
- Service Delivery
- Problem Solving Skills
- Office Administration
- People Management
- Workplace Issues
Certification
- Certificate of Participation in 'The age of Technology and the world of Business'
- Certificate of Participation in 'Bridging the Procurement and supply chain Gap'
- Certificate of Participation in 'Developing an Entrepreneurial Mindset'
Awards
- Award Submission Coordination: Led the initiative to collect and organize overall best marketing Agency 11th Marketing world Awards 2022.
- Shines Brightes help BTL Marketing solutions win Bronze prize in the prestigious pitchers awards.
- Help Benchmark marketing solution win Bronze prize in pitchers Awards increasing comprehensive data ensuring all criteria were met.
- Collaboration: Worked closely with cross-functional teams to compile necessary information and insights, enhancing the quality of the submission.
- Presentation Preparation: Developed a compelling narrative and presentation materials that effectively highlighted the company's accomplishments and value.
- Outcome: Contributed to the successful nomination and ultimate win of the Live Events under the Brand Guinness Ghana Breweries PLC my entry project Black Live Event under Accra Brewery limited, my entry project BUDXGHANA (Budweiser) the company's visibility and credibility in the industry.
Languages
English, Intermediate
References
Lorena Ewurama gyau
BTL Marketing Solution
lgyau@btlafrica.com
0596026689
RICHARD ANOKYEANIM
0244801919
ODUMAN POLYCLINIC
Languages
English
Beginner
A1
Timeline
Certificate - Entrepreneurship Strategy
Coursera HEC Paris
09.2025 - 01.2026
Administrative Manager
RAHAMANIYA COMPANY LIMITED
07.2025 - Current
Account Executive
BTL AFRICA
10.2022 - 04.2023
Corporate Executive
BTL AFRICA
11.2021 - 10.2022
Front line medical receptionist
Rabito Clinic
10.2021
Human resources assistant
Oduman Polyclinic
01.2021 - 05.2021
Bachelor of Business Administration - Human Resource Management
University of Education Winneba
07.2017 - 01.2021