JERRY SEDDOR

• Overall responsibility for frontline service and back office processing.
• Conducts needs analysis to identify customer needs.
• Leads and manages subordinates, providing guidance and coaching where required.
• Identifies and addresses staff training/development needs.
• Conducts regular staff performance discussions, interim and annual appraisals.
• Actively engages team in identifying and avoiding operational and control lapses in branch.
• Manages workflow in department and ensuring that service standards/turn-around times are adhered to.
• Conducts staff meetings and team building exercises.
• Spearheads tactical sales/marketing activities as required.
• Identifies cross-selling and migration opportunities and sells products/services proactively.
• Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Mentors and guides employees to foster proper completion of assigned duties.
• Coordinated treatment and placement activities while supervising team of 12
• Positioned as go-to person for up to 12 staff members, troubleshooting complex administrative, training and customer service issues promptly
• Led team of 12 members while providing exceptional customer service
• Built strong relationships with customers through positive attitude and attentive response
• Provided primary customer support to internal and external customers
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
• Mentored and guided employees to foster proper completion of assigned duties
• Recommended products to customers, thoroughly explaining details
• Implemented new working processes to deliver multiple improvements
• Collected customer feedback and made process changes to exceed customer satisfaction goals
• Maximized efficiency by removing safety hazards and debris from work areas
• Optimized customer support by establishing collaborative service environment
• Evaluated account and service histories to identify trends, using data to mitigate future issues

• Supervised successful implementation of KYC Digitization project.
• Monitored and supervised creation and update of Contact CIFs for corporate accounts as per Regulatory requirements.
• Led team of 15 staff in successful implementation of "Project Orange"- project to integrate active Bank Of Baroda, Ghana accounts into Stanbic Bank Ghana Core Banking platform.
• Supervised Dormant Accounts closure and TIN generation and update projects.
• Identified issues, analyzed information and provided solutions to problems
• Developed team communications and information for meetings
• Prepared variety of different written communications, reports and documents to ensure smooth operations
• Created plans and communicated deadlines to ensure projects were completed on time
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
• Led projects and analyzed data to identify opportunities for improvement

• Established and maintained necessary control processes and escalation paths to adequately control processes and functions within Branch Network.
• Mitigated operational risk through implementing a number of control and monitoring processes within Branch Network.
• Developed and maintained relationships with various stakeholders in order to maintain / establish efficient and robust operating models both in and outside of Branches
• Risk Monitoring: Provided assurance on adherence to compliance standards, operational and reputational risks mitigation deployments –making use of both preventive and detective approaches.
• Risk Reporting: Collating all necessary information and offering necessary support for resolution.
• Instrumental in setting up teller implants, by acting as liaison between various teams, GRES, IT, Logistics ,procurement ,CIB, HC, L&D in driving set up, operationalization and control monitoring of teller implants
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Developed, deployed and enhanced procedures to reduce offsite locations' exposure to fraud.
• Identified key risks and mitigating factors within teller implant environment.
• Devised new systems and specific processes to handle ongoing monitoring needs for potential risks.

Learning and Development Centre, Accra, and Johannesburg Area

• Provided in-depth functional experience in Finacle Core Banking System training and consultancy to Standard Bank’s Africa Core Banking Project and Stanbic Bank Ghana Finacle Project teams
• Provided functional expertise in Retail and Institutional Banking including Product configurations, Product life cycle with supporting functional aspects for:
• Finacle testing solutions.
• Enabling functional governance deliveries in Finacle Core Banking space.
• Managed Stakeholders interactions to enable maximization of Finacle functional experience.
• Consulted in Finacle system implementation for Retail/Institutional (Corporate) Banking unit which includes analysis of Business requirements to convert them to system specifications.
• Consulted and participated in Finacle designing process, workflow and new implementation.
• Consulted and participated in structured business analysis and data analysis skills, requirement gathering and problem resolution skills with experience in documenting functional/system requirements.

• Have overall responsibility over supervisory, operational and administrative functions at branch.
• Authorised encashment of cheques and other cash withdrawals referred by Tellers and team leaders.
• Monitored tellers differences and ensured handling according to laid down instructions.
• Coordinated treatment and placement activities while supervising team of 9.

• Issued repurchased drafts and validated drafts
• Processed revenue charges, transfers and salaries
• Prepared Draft Reconciliation Report
• Processed Local Clearing Instruments
• Monitored transactions and customer behavior to identify signs of fraud.
• Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.

• Responsible for screening and profiling of travelers in and out of country.
• Scrutinizing of travel documents of average of 70 travelers daily in and out of country.
• Collaborated with other security agencies to check fraud and illegal activities within airport community.
• Supervised activities of junior officers within command structure.