DZEPE GEOFFREY

Professional background in the banking and financial services industry in Ghana, with progressive experience as Retail and Commercial Relationship Manager and Funds Transfer Officer at Zenith Bank and Customer Experience Officer at Fidelity Bank. Track record in relationship and sales management, including building and maintaining client portfolios, promoting banking products and services, and supporting customer acquisition and retention. Demonstrated expertise in customer service, funds transfer operations (ACH processing, salary processing, standing orders, interbank and cross-border transfers), and accurate handling of account opening, loan processing, and general ledger balancing. Strong analytical and advisory skills in assessing customer financial profiles and recommending suitable investment, savings, and digital banking solutions. Academic foundation includes a Master of Science in Industrial Finance and Investment from KNUST and a Bachelor of Science in Administration (Accounting major) from the University of Ghana, complemented by coursework in corporate finance, investment analysis, financial reporting, taxation, and financial econometrics. Seeking growth opportunities in relationship management, corporate or commercial banking, and financial services roles that leverage strengths in client management, sales, and banking operations.