Dunyoh Richmond Yao
Administrative Manager
Accra
Summary
Detail-oriented administrative manager with experience in customer service, data entry and office management.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Administrative Assistant
Stanbic Bank- Platinum Centre
11.2024 - 08.2025
- Managed communications and on-boarding of Day-two clients.
- Delivered troubleshooting and follow-up assistance for customers at 30, 45 and 90 day service milestones.
- Delivered excellent customer service through prompt responses to client inquiries and addressing concerns effectively.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Customer Service Intern
Stanbic Bank-Heights Branch
07.2024 - 08.2024
- Assisted with customer inquiries & complaints.
- Assisted in balancing books.
Finance Intern
La Palm Royal Beach Hotel
06.2023 - 08.2023
- Assisted in reconciling daily bank statements with cash books.
- Collaborated with the finance team to ensure accurate and timely financial reports.
- Managed and kept records of files.
Education
BSC - Business Economics
University of Professional Studies, Accra (UPSA)
Accra10.2024
WASSCE - General Arts
Forces Senior High School
Greater Accra08.2020
Skills
Collaborative Skills
Timeline
Administrative Assistant
Stanbic Bank- Platinum Centre
11.2024 - 08.2025
Customer Service Intern
Stanbic Bank-Heights Branch
07.2024 - 08.2024
Finance Intern
La Palm Royal Beach Hotel
06.2023 - 08.2023
BSC - Business Economics
University of Professional Studies, Accra (UPSA)
WASSCE - General Arts
Forces Senior High School