Duncan Cecil Nai Sowah
Accra
Summary
IT specialists with proven expertise at Cloudworks Africa in diagnosing hardware failures and delivering exceptional customer service. Skilled in software installation and problem-solving, I excel in fostering collaboration and maintaining strong client relationships, ensuring high-quality support and satisfaction. Committed to continuous improvement and effective communication.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
Cloudworks Africa
Accra
04.2025 - 05.2025
- Provided issue resolution and technical support for system use.
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
Computer Science Tutor
University Practice Senior High School
Cape Coast
11.2024 - 01.2025
- Utilized technology and educational software to enhance teaching and student learning.
- Fostered a collaborative learning environment by encouraging students to work in teams on projects and assignments.
- Accepted constructive criticism and feedback with positivity in areas requiring improvement.
- Prepared and graded subject tests for students.
- Maintained office hours to support students and review course materials.
IT Service Desk Analyst
Icustodian Services
Accra
- Handled customer service issues by providing guidance or escalating for advanced support.
- Developed and maintained strong relations with customers to meet quality expectations.
Education
Bachelor of Education - Computer Science
University of Cape Coast
Cape Coast01-2025
Skills
- Technical support
- Software installation
- Customer services
- Team collaboration
- Problem solving
- Time management
- Device installation
- Hardware and software configuration
- Computer maintenance
- Multitasking Abilities
- Active listening
Certification
- FCF- Cybersecurity 2.0
- ISO/IEC 27001: 2022 INFORMATION SECURITY ASSOCIATE
- FCF- Threat Landscape 2.0
- Diploma in Microsoft Word ( Alison.com)
- Diploma in Microsoft Excel (Alison.com)
- Diploma in Microsoft PowerPoint (Alison.com)
Languages
English
First Language
English
Advanced (C1)
C1
Twi
Upper Intermediate (B2)
B2
Ga
Upper Intermediate (B2)
B2
Timeline
IT Technical Support Specialist
Cloudworks Africa
04.2025 - 05.2025
Computer Science Tutor
University Practice Senior High School
11.2024 - 01.2025
IT Service Desk Analyst
Icustodian Services
Bachelor of Education - Computer Science
University of Cape Coast