Duke Abraham Quartey
Bank Teller
Accra ,Greater Accra
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
6
6
years of professional experience
Work History
Bank Teller
Access Bank Ghana
08.2022 - Current
- Provide account services to customers by receiving deposits, cashing cheques and issuing savings withdrawals.
- Identify sales opportunities and referred customers to branch partners in financial services.
- Arrange monies received in cash boxes and coin dispensers according to denomination.
- Improve customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Refer customers to other banking departments for specialized services.
- Support branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Educate customers on use of banking website and mobile apps.
- Audit fellow teller currency to contribute to dual-control procedures.
Call Center Representative
ABSA Bank Ghana
07.2022 - 08.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
- Engage customers and generates sales leads.
Call Center Customer Service Representative
Multichoice Ghana Ltd
12.2021 - 06.2022
- Identify and assess customers' needs and suggest troubleshooting methods to achieve satisfaction
- Keep records of customer interactions, process customer accounts
- Engage customers and generates sales leads.
- Processed customer service orders promptly to increase customer satisfaction.
- Promptly responded to inquiries and requests from prospective customers.
- Updated account information to maintain customer records.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
National Service Personnel
GCB Bank Ltd. - Somanya
10.2020 - 10.2021
- Aided customers in opening, managing, and optimizing their bank accounts and other products
- Referred customers to loan officers or other financial specialists
- Assisted in maintaining customer accounts and helping to resolve disputes
- Aided in issuing of ATM cards
- Assisted with front desk duties, i.e
- Printing statements, requesting cheques books, bank transfers, receiving cheques.
Intern
Quality Control Company Ltd. (COCOBOD) - Accra
06.2018 - 08.2018
- Created and disseminated daily, weekly and monthly cocoa production reports
- Performed weekly production data analysis for dissemination to team
- Assisted in filing reports of weekly data analysis of Cocoa Production
- Supported statistics officers with daily administrative tasks.
Education
Bachelor of Science - Mathematics
Kwame Nkrumah University of Science and Technology
Kumasi, Ghana11.2020
WASSCE Certificate - General Science
Aggrey Memorial A. M. E. Zion Senior High School
Cape Coast, Ghana05.2015
Skills
- Good communication skills
- Good interpersonal skills
- Quick learner
- Proficient in Microsoft Office
- Detail oriented
- Relationship building and management
- Data Entry
- Money Handling
- Team Cooperation
Accomplishments
Okaishie Branch Customer Service Star, 3rd Quarter 2023
Timeline
Bank Teller
Access Bank Ghana
08.2022 - Current
Call Center Representative
ABSA Bank Ghana
07.2022 - 08.2022
Call Center Customer Service Representative
Multichoice Ghana Ltd
12.2021 - 06.2022
National Service Personnel
GCB Bank Ltd. - Somanya
10.2020 - 10.2021
Intern
Quality Control Company Ltd. (COCOBOD) - Accra
06.2018 - 08.2018
Bachelor of Science - Mathematics
Kwame Nkrumah University of Science and Technology
WASSCE Certificate - General Science
Aggrey Memorial A. M. E. Zion Senior High School
Extracurricular Activities
Training Programme: ESal/CareerBox Ghana Work Readiness Programme
Hobbies: Reading, travelling and journaling
Leadership Positions: Prayer and Drama Head, Harvest Chapel International (KNUST)
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