DUGAN DANIEL
Kasoa
Summary
A vibrant and dedicated young man who stand to build on the successes and experiences to further a professional and life career, breaking boundaries and influencing positive developments across the globe. A multi-tasking and resourceful manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Management Trainee Officer
Eastwing Clinic Limited
Tema - Afienya, Mataheko
10.2022 - Current
- Assisted with on boarding of 15 new employees by providing training, orientation and other development resources.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Facilitate, coordinate and manage over 65 employee issues and documentations.
- Assisted with onboarding of new employees by providing training and development resources.
- Used company reports to analyze sales, gross profit and inventory activities.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Arrange meetings, record minutes and assist in all administrative tasks and operations.
- Gained knowledge of company policies, protocols and processes.
- Manage all digital marketing and helped increase followers by 5% on social media platforms and generate insight report for management advice.
Assistant Technical/Sales Manager
Charis Building Depot
Tema, Akosombo Highway
09.2022 - 10.2022
- Promoted company products and services through digital and social platforms.
- Take daily stock of products in the warehouse and update the books accordingly
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Built relationships with customers and community to establish long-term business growth.
National Service Personnel (Premium Office Ass.)
Driver's & Vehicle Licensing Authority (DVLA)
Weija-SCC
09.2021 - 08.2022
- Processed payments for customers and assisted with over 150 motor and vehicle registration.
- Verified and Issued out license cards to registered and approved drivers and vehicle owners.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Managed and updated database detailing important information such as Customer details and fingerprint using DVLA Software.
Summer Sales Intern
Prime Insurance Company
Weija-SCC
07.2019 - 10.2019
- Offered sales ideas to increase foot traffic and walk-ins.
- Cultivated strong customer relationships through efficient service and effective communication.
- Maintained detailed records of customer information and policy sales.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Followed up promptly with interested clients to close sales.
- Maintained impressive customer feedback score of 90% by proactively and re-actively assisting customers with questions, concerns and purchases
Sales & Marketing Assistant (Intern)
GG Credit Microfinance Limited
Kasoa, Adade Junction
04.2016 - 05.2017
- Assisted call-in customers with questions and orders.
- Managed customer expectations and helped navigate sales processes.
- Helped sales professionals maintain customer relationships by making follow up calls to over 200 new customers
- Increased daily sales by 15% by placing cold calls to revive old and dominant account holders.
- Maintained confidentiality of customer and business information to prevent data breaches.
- Assist in data entries of daily sales and ensure sheet is balanced.
- Established lasting customer relationships using active listening and problem-solving skills.
Education
No Degree - Leadership And Management in Health
University of Washington (Global Heath E-Learning)
Tema, Ghana07-2023
Bachelor of Commerce (BComm) - Management
University of Cape Coast
Cape Coast, Ghana12-2021
High School Diploma -
Ideal College Senior High School
Madina, Accra - Ghana04-2017
High School Diploma -
Lomalinda Junior High School
Kasoa, Ghana05-2014
Skills
- Ul>
- Operations support
- P>Business technical projections
- P > Customer Relations
- P > Business administration
- P > Staffing requirements
- P > Staff Management
- P > Project support
- P>Data analysis and information system skills
- P>Time management and good record keeper
Interests
- Basketball
- E-learning programs
- Career Development seminars
- Corporate social responsibility & Community Outreach
Certification
- Microsoft Office Certification
- PDM - Professional Development Manager
Timeline
Management Trainee Officer
Eastwing Clinic Limited
10.2022 - Current
Assistant Technical/Sales Manager
Charis Building Depot
09.2022 - 10.2022
National Service Personnel (Premium Office Ass.)
Driver's & Vehicle Licensing Authority (DVLA)
09.2021 - 08.2022
Summer Sales Intern
Prime Insurance Company
07.2019 - 10.2019
Sales & Marketing Assistant (Intern)
GG Credit Microfinance Limited
04.2016 - 05.2017
No Degree - Leadership And Management in Health
University of Washington (Global Heath E-Learning)
Bachelor of Commerce (BComm) - Management
University of Cape Coast
High School Diploma -
Ideal College Senior High School
High School Diploma -
Lomalinda Junior High School