Dr. Eddy R. A. Khosa

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

• Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
• Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
• Defined company roles and responsibilities to establish and enhance processes.
• Identified business development challenges and customer concerns for proactive resolution.

Secured medical tourism market and work close to Milpark Hospital, Milpark Garden Court Hotel, Wits Medical School, and other Corporate Headquarters in Parktown

• Led organization in setting goals and strategies.
• Contributed to values, goals and strategic vision of organization.
• Provided recommendations on board of directors on group's effectiveness, actions, and future plans.
• Negotiated and resolved conflicts between stakeholders - hotels, sports organizations, arts and cultural organizations in South Africa

Responsibility of the board to make skills development plan and claims are received and paid timely.

• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
• Cultivated strong relationships with external partners to foster collaboration and maximize resources. The association represents the hospitality industry of South Africa, working close to Parliament - Tourism Portfolio Committee. FEDHASA could either support or reject policies which are being proposed by committee members, for example smoking legislation and operating times of alcohol beverage sale. FEDHASA will provide training for big events to be staged in the country, example FIFA Soccer World Cup 2010. Service Excellence Training for the industry.
• Reduced operational costs through strategic cost management initiatives.

• Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
• Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
• Provided guidance and leadership on strategic planning initiatives and organizational development.
• Presided over board meetings and conducted board business to address organizational objectives.

Work close to National Department of Tourism and align to its national strategy for the purpose of transforming tourism industry. compliance matters.

• Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
• Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
• Provided guidance and leadership on strategic planning initiatives and organizational development.
• Presided over board meetings and conducted board business to address organizational objectives.
• Developed and implemented strategies to drive organizational growth and development.
• Assisted with development of organizational budgets and resource allocation plans.

• Managed and planned social activities to encourage program engagement.
• Collaborated with Number other members to seek involvement in policy decisions, fundraising and visibility of organization.
• Reviewed outcomes and metrics to evaluate performance, effectiveness and impact.
• Attended public hearings to gain community input.
• Attended domestic and International trade exhibitions
  
• Attend quarterly performance reviews at head office and take corrective measures
• I focused mainly on Business Tourism MICE (Meetings, Incentives, Conferences, and Events)
• Bidding for the MICE business around the globe to come to South Africa. Supporting the CEO.

• Established foundational processes for business operations.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Built productive relationships with industry partners and competitors to support strategic business objectives. For example industry Associations, Tourism Business Council of South Africa, National Department of Tourism, Portfolio Committee of the City of Johannesburg, South African Tourism and other stakeholders
• Bidding for business tourism MICE around the World through trade shows. Board director of DMAI - Destination Marketing Association International in Washington DC.
• Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.

• Managed and planned social activities to encourage program engagement.
• Collaborated with nearly 30 other member countries destinations to seek involvement in policy decisions, fundraising and visibility of organization.
• Reviewed outcomes and metrics to evaluate performance, effectiveness and impact.
• Attended public hearings to gain community input.
• Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.

• 366 bedroom hotel, less than 5 minutes drive from the airport. Graded 4 Star by the Grading Council of South Africa (TGCSA)
• State of readiness was key to the successes of our business due to last minutes booking from the airlines - cancelled or delayed flights.
• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

• 252 Guest rooms hotel managing day to day business operations, budgeting, business strategy, business plan, Financial Statements Analysis
• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

• 177 Guest room hotel, along the coast, I operated day to day business.
• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

• 117 Guest rooms hotel, situated close to Water Sisulu University. I was running day to day business. Key areas of achievements are, raising capital to refurbish the hotel, converting manual door locks to electronic key card system. Refurbishment of the lobby, all 117 guest bathrooms complete refurbishment.
• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

• Collaborated with department heads to establish goals and work plans.
• Participated in planning process to achieve corporate objectives.
• Maintained qualified staff and communicated areas of accountability and expected performance.
• Applied creative reasoning and logic to resolve complex and specialized managerial issues and develop sound solutions.
• Budgeting and attending to monthly performance reviews with General Manager and Operations Director

• Collaborated with executive team in preparation of annual capital and operating budgets, forecasts and all financial reporting and analysis.
• Led organizational cash flow and cash flow forecasting initiatives.
• Managed payroll data entry and processing for 65 employees to comply with predetermined company guidelines.
• Prepared accurate financial reports and monthly statements for accounts receivable.
• Budgeting and Balance Sheet, performance reviews

• Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
• Maintained accurate and complete documentation to facilitate accounting and filing functions.
• Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
• Accounts Receivables for more R250 millions
• Signing of cheques daily - Accounts Payables
• Cash flow projections on weekly

• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Welcomed guests on arrival, displaying professional and friendly approach.
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.

Night Auditor function consolidation of all outlets and balance the revenue to the system Check in and out of the guests, accept payments

• Planned, designed, and scheduled phases for large projects.
• Monitored project performance to identify areas of improvement and make adjustments.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Process claims from the bank every Friday
  

Interact with building inspectors in preparation for building inspections to authorize payments

• Collected room deposits, fees, and payments.
• Completed late check-ins and directed guests to rooms and facilities.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Answered phone within 3 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.

• Assisted customer by locating items, processing payments, and carrying out heavy purchases.
• Assisted customers by answering questions and fulfilling requests.
• Provided correct change for purchases to avoid customer confusion or disputes.
• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  
• Delivery of beverage stock to various outlets, products like, beers, wines, and other related inventory

• Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
• Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
• Incorporated multiple types of teaching strategies into classroom.
• Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
• Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.