Open To Work
Dorcas Owolabi
SOS CHILDREN'S VILLAGES, GHANA
Accra,AA
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Fundraising CoordinatorSales and Customer Service ManagerSales RepresentativeLegal InternLegal Assistant
Work Type
Part TimeContract WorkGig WorkVolunteer
Location Preference
Remote
Important To Me
Work-life balanceWork from home optionHealthcare benefitsPaid sick leavePersonal development programsCareer advancement
15
Years of experience
I am a sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results.
I easily adapt to new environment, poised in strategic planning, and effective communication.
I am also skilled in market analysis, lead generation, and negotiation.
In addition, I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Fundraising Coordinator
2 Years 9 Months- Developed strategic partnerships with local businesses to secure sponsorships and donations.
- Created compelling marketing materials to promote fundraising initiatives and increase awareness.
- Managed donor database, ensuring accurate tracking of contributions and communications.
- Analyzed fundraising data to identify trends and improve future campaign strategies.
- Increased donor engagement by developing and implementing targeted fundraising campaigns.
- Established strategic partnerships with local businesses to secure sponsorships and in-kind donations.
- Enhanced donor retention rates with consistent communication strategies and personalized outreach efforts.
- Conducted thorough research on prospective donors, identifying key opportunities for increased giving.
- Collaborated with senior leadership to identify funding objectives and devise workable development plans.
- Conducted prospect research to identify and engage potential donors and partner organizations.
- Collaborated with marketing team to create compelling promotional materials for fundraising initiatives.
- Implemented creative stewardship programs to recognize major donors, enhancing their overall experience with the organization.
- Secured media coverage for high-profile events by cultivating relationships with local press outlets and crafting compelling press releases.
- Developed annual budgets for fundraising activities, carefully managing expenses to ensure optimal return on investment.
- Researched and identified potential donors.
- Managed donor database, ensuring accurate record-keeping and timely acknowledgements of contributions.
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- Attended fundraising events and conferences to stay informed on industry developments and network with peers.
- Collaborated with other departments to achieve integration of fundraising efforts.
Sales and Customer Service Manager
6 Years 10 Months- Led customer service team to enhance client satisfaction through streamlined communication processes.
- Implemented feedback systems to enhance service quality and response times through targeted improvements.
- Developed training programs for staff, improving product knowledge and service delivery consistency.
- Analyzed customer interactions to drive process improvements and increase operational efficiency.
- Established performance metrics for team members to ensure accountability and monitor progress effectively.
- Mentored junior staff, enhancing their problem-solving skills and empowering them to handle escalations confidently.
- Spearheaded initiatives that improved customer retention rates through targeted engagement strategies.
- Supervised employees and assessed performance to identify training needs and create plans that minimized process lags.
- Collaborated with team members to maintain store organization and visual merchandising standards.
- Fostered positive customer experiences through effective communication and product knowledge.
Sales Representative
2 Years 3 Months- Identified and pursued new sales opportunities through targeted outreach and market analysis.
- Developed and maintained strong relationships with clients to enhance customer satisfaction and loyalty.
- Delivered product presentations to clients, effectively communicating features and benefits of services offered.
- Collaborated with cross-functional teams to align sales strategies with company objectives and market trends.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
MBA - MARKETING
- Completed Coursework: ECONOMICS, [Year]
LL.B - BACHELOR OF LAWS
CIPS LEVEL 5- ADVANCED DIPLOMA - PURCHASING AND SUPPLY
Bachelor of Arts - ECONOMICS AND GEOGRAPHY
Skills
Sales experience
Customer service experience
Sales presentations
Sales strategy development
Brand awareness
Product knowledge
Customer service
Client relations
Proposal development and Marketing campaigns
Donor management and stewardship
Fundraising strategy and Sponsorship acquisition
Relationship building
Timeline
Fundraising Coordinator
SOS CHILDREN'S VILLAGES, GHANA
09.2022 - 06.2025Read More
Sales and Customer Service Manager
Surfline Communications, Ghana
01.2013 - 11.2019Read More
Sales Representative
Vodafone Telecommunications Network, Accra-Ghana
10.2010 - 01.2013Read More
UNIVERSITY OF GHANA
MBA from MARKETING
Read More
GHANA INSTITUTE OF MANAGEMENT AND PUBLIC ADMINISTRATION
LL.B from BACHELOR OF LAWS
Read More
CHARTERED INSTITUTE OF PURCHASING AND SUPPLY
CIPS LEVEL 5- ADVANCED DIPLOMA from PURCHASING AND SUPPLY
Read More
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
Bachelor of Arts from ECONOMICS AND GEOGRAPHY
Read More