Douglas Ofori
Accra
Summary
Dynamic leader with proven expertise in team leadership and complex problem-solving, honed at Graduate Hills Hostel and other notable companies. Excelled in staff training, project management, and enhancing customer service, significantly boosting operational efficiency. Skilled in negotiation and computer applications, adept at fostering teamwork and collaboration. Achieved notable sales increase, demonstrating a strong blend of hard and soft skills.
Overview
11
11
years of professional experience
Work History
Manager
Graduate Hills Hostel
07.2020 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Accomplished multiple tasks within established timeframes.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Manager
Ekuakloset
09.2017 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Teacher
Wits School
07.2019 - 07.2021
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Developed and implemented classroom routines to address varying student needs.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Created lessons and online testing materials to facilitate remote learning.
Sales Officer
Bermuda Motors
12.2016 - 10.2019
- Recommended and implemented strategic initiatives targeting new business to increase sales Number%.
- Analyzed competitors'' offerings, adjusting sales tactics to maintain a competitive edge.
- Researched target market and identified customers' unique needs to suggest suitable products.
- Implemented cross-selling techniques within the team that significantly increased average transaction value.
Intern
Hilary Computers
03.2014 - 10.2015
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Participated in workshops and presentations related to projects to gain knowledge.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Prepared project presentations and reports to assist senior staff.
- Explored new technologies and approaches to streamline processes.
Education
Information Technology - Computer Programming
Ipmc
Accra Certificate - IT
Springboard Academy
Accra Graduate Certificate - Science
Mpraeso Senior High School
Mpraeso Kwahu Eastern Region 02.2014
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Project Management
- Sales Techniques
- Marketing
- Negotiation
- Business Planning
- Computer Skills
- Customer Service
- Teamwork and Collaboration
- Positive Attitude
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
Timeline
Manager
Graduate Hills Hostel
07.2020 - Current
Teacher
Wits School
07.2019 - 07.2021
Manager
Ekuakloset
09.2017 - Current
Sales Officer
Bermuda Motors
12.2016 - 10.2019
Intern
Hilary Computers
03.2014 - 10.2015
Information Technology - Computer Programming
Ipmc
Certificate - IT
Springboard Academy
Graduate Certificate - Science
Mpraeso Senior High School
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