Summary
Work History
Education
Skills
Languages Written
Personal Information
References
Hobbies and Interests
Languages
Timeline
Generic

Dorothy Afua Baawah Koomson

Summary

A determined, highly focused and composed person with a passion for success in any field of endeavor. I am also a team player with motivational and organizational capabilities. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Work History

Ticketing and reservation Manager

Elam Agency
04.2012
  • Booking and issuing of tickets for clients
  • Keeping records of daily sales
  • Taking care of the company’s accounts.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.

Ticketing and reservation Officer

Morraiah Travel & Tour
09.2011
  • Booking tickets for clients.

Client executive

Health Foods & Nutritional Supplement Enterprise
01.2007
  • Stock taking and Inventory Control
  • Balance the days and monthly accounts
  • Training of new staff.

Client Executive

CAL Bank Ghana Limited
  • Introducing new customers to the banking product
  • Selling of banking product to new customers
  • Opening of account to new customers.

Education

Customer Service

International Travel And Tourism Institute
04-2012

Diploma in Travel and Tourism -

International School of Aviation

WASSCE -

St. Margaret Mary Senior High

WAEC -

St. Andrews Anglican Junior High

Skills

  • Good working knowledge of Microsoft Office Suite, Galileo, Amadeus and web surfing
  • Policy Implementation
  • Staff Training and Development
  • Performance Evaluations

Languages Written

English

Personal Information

  • Date of Birth: 01/19/90
  • Nationality: Ghanaian
  • Marital Status: Married
  • Religion: Christian

References

  • Mr. Solomon Adzizo, Lecturer, International school of aviation, +233-243336030
  • Mrs. Racheal Clifford-Wirrom, CEO, Elam Agency, P O Box SK 1372, Sakumono, +233-509354864

Hobbies and Interests

  • Reading
  • Singing
  • Making friends

Languages

  • English
  • Fante
  • Twi

Timeline

Ticketing and reservation Manager

Elam Agency
04.2012

Ticketing and reservation Officer

Morraiah Travel & Tour
09.2011

Client executive

Health Foods & Nutritional Supplement Enterprise
01.2007

Client Executive

CAL Bank Ghana Limited

Customer Service

International Travel And Tourism Institute

Diploma in Travel and Tourism -

International School of Aviation

WASSCE -

St. Margaret Mary Senior High

WAEC -

St. Andrews Anglican Junior High
Dorothy Afua Baawah Koomson