Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Quote
Timeline
Generic

Dorothy Addoley Tetteh

Accra

Summary

Reliable Administrative Services Officer, multi-tasker with positive attitude and dedication to deliver quality in all operational activities. Experienced leading events/conference teams to accurately fulfill orders. Displaying articulate communication skills and effectively partnering with management ans supplier teams. Always ready for challenging assignments and reliable in completing quality work and exceeding expectations. Devoted to giving every stakeholder a positive and memorable experience.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Procurement & Logistics Officer

Afrobarometer
Accra
01.2022 - Current
  • Researched potential venues for meetings and events based on budget, location requirements and other factors.
  • Ensured compliance with company policies regarding event planning procedures.
  • Worked closely with Head, HR & Admin unit to ensure all needed conference items are procured and transported to the conference venue
  • Organized and coordinated all meeting logistics, including travel, accommodations and venues.
  • Developed agendas for team meetings and events, ensuring timely completion of all tasks.
  • Made inputs into the master agenda for the event
  • Facilitated communication between internal departments during planning stages of events.
  • Managed event budgets with the Head, HR & Admin unit to ensure fiscal responsibility while achieving desired objectives.
  • Drafted contracts with vendors related to scheduled events.
  • Negotiated terms with vendors providing services associated with planned activities.
  • Provided administrative and logistics support for the on-site meetings, such as organizing materials, coordinating with the hotel conference staff to ensure all arrangements are on track.
  • Secured a venue to competitive bidding and a site inspection was conducted on the conference hotel as well as the holding hotel
  • Monitored registration process to track attendance at each event.
  • Maintained relationships with vendors to secure competitive pricing when necessary.
  • Communicated effectively with team members to coordinate activities during peak hours and other periods.
  • Acted as primary contact person handling inquiries for offshoot challenges.
  • Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
  • Organized guest support services for guests to meet accommodation, transportation and service needs.
  • Identified opportunities to improve efficiency in the event planning process.
  • Reviewed post-event surveys from participants to assess satisfaction levels.
  • Created detailed reports summarizing event outcomes for review by senior management.

Network Logistics Coordinator/Executive Assistant

Afrobarometer
Accra
01.2019 - 12.2021
  • Developed and maintained relationships with vendors and clients to ensure efficient services and information sharing
  • Provided support in negotiating contracts with third-party providers regarding rates, services offered.
  • Managed paperwork and necessary information required for internal consumption.
  • Evaluated problematic conditions to resolve issues and optimize service levels.
  • Liaised with internal and external customers to drive timely delivery of services.
  • Managed events and travel logistics
  • Collaborated with internal teams to coordinate passenger/guests between multiple locations to specified meeting venues.
  • Resolved any issues or discrepancies related to product delivery or receipt from vendors/service providers in a timely manner.
  • Managed paperwork and necessary information required for client/stakeholder support.
  • Identified root causes of service failures during events management and implemented appropriate remediation measures to prevent future issues.
  • Reviewed logistics performance with service providers against targets, benchmarks and service agreements.

Executive Assistant to the Executive Director

Ghana Center for Democratic Development (CDD-Ghana)/Afrobarometer
Accra
11.2003 - 12.2021
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team both for CDD-Ghana and Afrobarometer.
  • Maintained confidential records and files related to executive operations.
  • Coordinated with internal units on a regular basis to ensure efficient functioning of day-to-day operations.
  • Prepared/reviewed reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Provided administrative support in preparing other documentation required for daily business activities.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
  • Conducted research on various topics as requested by executives or senior management personnel.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Assisted in organizing conferences, seminars and other events as directed by the executives.
  • Greeted visitors warmly upon arrival at the office premises.
  • Answered telephone calls from clients providing assistance where necessary.
  • Scheduled appointments for executives with external parties such as other stakeholders.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives single-handedly and or in consultation with the intended recipients.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and other events.
  • Made travel arrangements to provide executives seamless and travel policy-approved business trips.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
  • Leveraged word processing software to create letters and memos.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Coordinated multiple schedules using online calendaring system.
  • Delivered optimal administrative and client management support.
  • Compiled board meeting agendas and supportive materials ahead of meetings.
  • Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
  • Performed transport officer role

Office Administrator/Trainee Management Consultant

African Business Advisory Services (A-BAS)
Accra
10.2001 - 12.2003
  • Front office manager
  • Logistics manager
  • Understudied Human Resources consultants
  • Conducted needs assessment and information gathering sessions
  • Supervised subordinate staff in carrying out daily duties and activities.
  • Coordinated and managed daily administrative operations of the office.
  • Organized and maintained filing systems, including electronic databases and records.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Intern/Front Desk National Service Receptionist

Ghana Education Service
Accra
02.2000 - 09.2021
  • Assisted the coordinator in the preparation of quarterly and half-yearly reports on the status of the implementation of the Free Compulsory Universal Basic Education (FCUBE) program and delivered same to stakeholders.
  • Provided general administrative support to office staff.
  • Answered incoming calls and directed them to appropriate personnel and also took messages.
  • Typed, formatted and edited correspondence and other documents.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Monitored inventory levels of office supplies and placed orders when necessary.
  • Greeted visitors and provided assistance with inquiries.
  • Operated photocopiers and scanners, facsimile machines and personal computers.

Secretary

S. K. Bediako Enterprises
Accra
06.1996 - 09.1996
  • Performed personal secretarial duties for the Executive Chairman
  • Ran office and bank errands
  • Provided administrative support to the office manager and other staff members.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Prepared documents such as memos, letters, facsimile, telex messages for importation transactions.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Meet and greet of international business partners on arrival at the airport
  • Coordinated receipt of bulk beverage and other supplies and followed up for payments

Secretary/Receptionist Clerk (including Nat'l Svc)

Nii Osah Mills & Co.
Accra
07.1994 - 12.1995
  • Managed the front office
  • Performed occasional janitorial assistance
  • Typed legal documents for filing in courts
  • Ran bank erands
  • Ensured updated filing physical for easy access to client information.
  • Provided administrative support services, including scheduling appointments and maintaining calendars for court appearances
  • Answered incoming calls from clients and other attorneys in a professional manner.
  • Ensured that all court documents were filed on time upon request.
  • Coordinated meetings between attorneys and clients.
  • Assisted lawyers by typing various legal documents such as contracts, briefs, memorandums of understanding.
  • Greeted visitors upon their arrival at the office.

Education

Bachelor of Arts - Secretaryship (Administration & Management)

University of Cape Coast
Cape Coast, Ghana
08.2000

Diploma in Business Studies (DBS) - Secretarial Studies And Office Administration

Accra Polytechnic (now Accra Technical University)
Accra, Ghana
07.1994

High School Diploma -

Labone Sec. School (now Labone Senior High School)
Accra, Ghana
06.1991

Diploma in French Language Studies (DELF B2) - French Language

Alliance Française
Accra, Ghana

Skills

  • Supplier Management
  • Price Negotiation
  • Market Analysis
  • Performance Improvement
  • Vendor Management
  • Contract Management
  • Service Coordination
  • Data Entry
  • Logistics Coordination
  • Quality Control in service delivery
  • Equipment Maintenance
  • Service Provider Relationship Management
  • Relationship Building
  • Team Collaboration
  • Purchasing Management
  • Client and Service provider contact management
  • Events & Travel Management
  • Vendor Selection
  • Order Management
  • Transportation Management

Affiliations

  • Committed church worker

Accomplishments

  • Afrobarometer Directors' Award for outstanding performance in organising network-wide events and logistics
  • Afrobarometer long service award for 19 years and still counting
  • Successfully led the organisation of the Afrobarometer Planning meetings since Rounds 5 (2011) to 10 (2023) both in-person and virtual.
  • Successfully led the organisation of the Afrobarometer Survey Debrief meetings since Rounds 5 (2013) to 9 (2022) both in-person and virtual.
  • Led the orgainsation and institutionalisation of the CDD-Ghana flagship annual program of Nkronti ne Akwam in 2005.

Certification

  • BA Degree (Secretaryship)
  • DELF B2
  • Drivers' Licence Class B

Languages

Ga, Twi
First Language
English
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2

References

References available upon request.

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Procurement & Logistics Officer

Afrobarometer
01.2022 - Current

Network Logistics Coordinator/Executive Assistant

Afrobarometer
01.2019 - 12.2021

Executive Assistant to the Executive Director

Ghana Center for Democratic Development (CDD-Ghana)/Afrobarometer
11.2003 - 12.2021

Office Administrator/Trainee Management Consultant

African Business Advisory Services (A-BAS)
10.2001 - 12.2003

Intern/Front Desk National Service Receptionist

Ghana Education Service
02.2000 - 09.2021

Secretary

S. K. Bediako Enterprises
06.1996 - 09.1996

Secretary/Receptionist Clerk (including Nat'l Svc)

Nii Osah Mills & Co.
07.1994 - 12.1995

Bachelor of Arts - Secretaryship (Administration & Management)

University of Cape Coast

Diploma in Business Studies (DBS) - Secretarial Studies And Office Administration

Accra Polytechnic (now Accra Technical University)

High School Diploma -

Labone Sec. School (now Labone Senior High School)

Diploma in French Language Studies (DELF B2) - French Language

Alliance Française

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Dorothy Addoley Tetteh