Benjamin Owusu Appiah Quansah
Tema
Summary
Results-driven professional with 16 years' experience in shipping operations and administration, demonstrating strong leadership skills and ethical values.
Skilled problem-solver with a track record of building strong client and team relationships. Committed to supporting team success and delivering positive outcomes.
Overview
29
29
years of professional experience
Work History
Operations Manager
Inchcape Shipping Services Ghana Limited
09.2017 - Current
- Company Overview: Part of a well-established global ISO certified network with more than 300 offices across the globe
- Objective of role is to manage operations of ISS Ghana (Takoradi/Tema Port offices) and be responsible for the overall operational excellence in line with our SOP & QHSSE standards and further ensure all internal (ISS) and external (clients) operational and financial KPI’s are met and exceeded
- Operations management of ISS Ghana with 100% Operational and Financial KPI achievement
- Team management to achieve individual KPIs
- Operational preparedness of ISS Ghana in handling emergency service requirements
- Ensure full flow of information to clients including PDA’s, all required details before, during and after the vessel call, and the processing of adequate FDA’s
- Supervise and assess development and training needs of operations staff to always ensure operational readiness
- Part of a well-established global ISO certified network with more than 300 offices across the globe
Assistant Operations Manager
Inchcape Shipping Services Ghana Limited
11.2016 - 08.2017
- Objective of role was to manage operations of ISS Ghana in line with the vision and mission of the management
- Planning and executing port operations in line with the established processes and procedures with focus on international quality services
- To ensure full flow of information to the client including PDA’s, all required details before, during and after the vessel call, and processing of adequate FDA’s
- Establish objectives for the Operations department in line with the management’s vision and mission and ensure that they are fully met
- Create roles for each team member in line with the set objectives and standards
- Responsible for succession planning and employees’ contingencies
- Ensure the availability of resources to meet operational requirement
Operations Executive
Inchcape Shipping Services Ghana Limited
11.2012 - 10.2016
- Objective of the role was to proactively plan vessel calls right from the receipt of appointment till the final disbursement account dispatched to the principal
- Planning and execution of day-to-day port operations
- Effective coordination with all parties to ensure a smooth port call of vessels
- Ensure timely receipt of prefunds as per company policy
- Liaise with DA team effectively and ensure the FDAs are dispatched on time and as per KPI’s
- Ensure the outstanding from Principals basis FDA is received, and ship files are closed
- Verify the ship file to ensure all documents are in place as per QMS requirements and put it up for the signature of Ops Manager
- Special Award
- Most Committed Staff for ISS Ghana 2013
- ISS Best Employee for Africa Region 2014
- Nominee for ISS Employee of the year 2014
- Certificate of achievement in recognition of exceptional performance and commitment to ISS (Athens 2014)
Independent Distributor
Forevergreen International LLC
09.2009 - 11.2012
- Company Overview: International Multi-Level Company in the productions and distribution of organic health products
- Objective of role was to market the company flagship products through direct marketing
- Product presentations
- Customer recruits
- Online Sales and Orders
- International Multi-Level Company in the productions and distribution of organic health products
Personal Assistant to the Vice Chairperson
Barnette Rose Estates Limited
01.2011 - 10.2012
- Objective of role was to carry out direct administrative and supervisory instructions from the Vice Chairperson
- General Administrative duties
- Project supervision
Operations Supervisor
Khuda Services Ghana Limited
03.2009 - 12.2010
- Company Overview: (Shipping Agency)
- Objective of role was to generate accurate port disbursement accounts on vessels calling under the Agency
- Preparing disbursement accounts
- Credit control
- General Administrative duties
- (Shipping Agency)
Accounts Officer
Cross Ocean Agencies Limited
03.2003 - 09.2009
- Objective of role was effectively managing the company key accounts
- Managing the company’s foreign clients accounts
- Credit Control
- Supervision of vessel’s loading and discharge
- Preparing Disbursement Accounts (PDA, FDA)
- Discharged the first bagged cargo (rice) in Takoradi Port for Novel Commodities as a strategy in avoiding demurrage in Tema due to port congestion
- This later won Cross Ocean Agencies Limited an award as the largest transit trade operator in the Port of Takoradi
Tally Clerk – Cocoa Shed
Ghana Ports & Harbours Authority
01.2001 - 01.2003
- Company Overview: Tema Port Cocoa Shed
- Objective of role was to ascertain the exact quantities cocoa received and exported through the port
- Recording accurate & undisputable quantity and condition received bagged cocoa for export
- Supervision of Tally Clerks
- Tema Port Cocoa Shed
Shop Attendant
Divine Providence Chemical Shop
01.1996 - 01.2000
- Dispensing Chemist Assistant
- Maintaining optimum stock order levels
- Purchasing of new stocks
- Sales
Education
BA - Business Administration
UNICAF University
10.2024
Senior Secondary School Certificate Examination (S.S.S.C.E.) -
ST. Peter’s Senior High School
01.1996
Part Time Classes - ACCA Level 1 (Papers 1.1 & 1.2)
EPP Business School, Tema, Ghana
Tema, GhanaSkills
- Operations Management
- Market data analysis
- Process optimization
- Health and Safety
- Cost optimization
- Strategic planning
- Vendor Management
- Negotiation
- Managerial accounting
- Performance evaluation
- Business Intelligence
Accomplishments
- Exceptional performance and commitment to ISS award - 2014 - Athens Greece
- Proudly attained exclusive local agency for BP in Ghana since 2015, positioning us as industry leaders in liquid bulk
- Outstanding Service Award 2022
- Long Service Award 2023
- Runner Up in the Q1 2023 Inchcape Enabler Awards category
- Handled the smooth transition of our operational system from POPDA to OneDA
- Inchcape Ghana winning the prestigious Ghana Shippers Award for Liquid Bulk Operator of the year for three consecutive years
- Green Audit with BP in 2023
- Won BOST Gold of Oil Program for Ghana in 2023
- Won Sentuo Oil Refinery for Inchcape in 2023
- Won SiBET DMCC in 2023
- Successful DNV Audit in 2024
Languages
English
First Language
Timeline
Operations Manager
Inchcape Shipping Services Ghana Limited
09.2017 - Current
Assistant Operations Manager
Inchcape Shipping Services Ghana Limited
11.2016 - 08.2017
Operations Executive
Inchcape Shipping Services Ghana Limited
11.2012 - 10.2016
Personal Assistant to the Vice Chairperson
Barnette Rose Estates Limited
01.2011 - 10.2012
Independent Distributor
Forevergreen International LLC
09.2009 - 11.2012
Operations Supervisor
Khuda Services Ghana Limited
03.2009 - 12.2010
Accounts Officer
Cross Ocean Agencies Limited
03.2003 - 09.2009
Tally Clerk – Cocoa Shed
Ghana Ports & Harbours Authority
01.2001 - 01.2003
Shop Attendant
Divine Providence Chemical Shop
01.1996 - 01.2000
BA - Business Administration
UNICAF University
Senior Secondary School Certificate Examination (S.S.S.C.E.) -
ST. Peter’s Senior High School
Part Time Classes - ACCA Level 1 (Papers 1.1 & 1.2)
EPP Business School, Tema, Ghana
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