DOROTHY DOFENYO
Agona Swedru
Summary
Experienced in facilitating client consultations to assess financial needs and recommend tailored loan products, demonstrating strong relationship management skills. Evaluated loan applications for creditworthiness while ensuring compliance with lending policies and industry regulations, contributing to streamlined processes. Conducted market analysis to identify trends that informed strategic decisions, enhancing product offerings and customer outreach. Managed front desk operations, improving service delivery and client satisfaction through effective team coordination and operational procedures.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Loan Officer
Bayport Savings & Loans
Agona Swedru
07.2017 - Current
- Facilitated client consultations to assess financial needs and recommend suitable loan products tailored to individual circumstances.
- Evaluated loan applications for creditworthiness, ensuring compliance with lending policies and industry regulations.
- Collaborated with underwriting teams to streamline loan processing, significantly reducing turnaround times for approvals.
- Conducted market analysis to identify emerging trends, informing strategic decisions for product offerings and customer outreach.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
Front Desk Manager
Ghana Revenue Authority
Accra
09.2017 - 08.2018
- Managed daily front desk operations, ensuring efficient service delivery and contributing to improved client satisfaction.
- Coordinated staff schedules and training programs, enhancing team performance and operational efficiency.
- Implemented customer service protocols that streamlined guest interactions and fostered a welcoming environment.
- Resolved client inquiries and complaints promptly, maintaining positive relationships and enhancing service quality.
- Developed and maintained operational procedures, which improved workflow and reduced response times for client requests.
Education
Bachelor of Commerce - Procurement And Supply Chain Management
UCC-COLLEGE OF DISTANCE EDUCATION
Cape Coast, Ghana 04.2024 - 02.2026
Diploma - Management And Accounting
University of Cape Coast
Cape Coast, Ghana 10.2019 - 08.2021
Skills
- Client consultations
- Loan product recommendations
- Creditworthiness evaluation
- Lending compliance
- Market analysis
- Front desk operations
- Relationship building
- Excellent Communication
- Multitasking
- Risk assessment
Accomplishments
- Consistently Exceeded Sales Targets: Originated an average of GH¢2million in new loans per quarter, exceeding sales targets by 25% and contributing to a 50% increase in team production at Bayport Savings and Loans in 2018/2019 fiscal year.
- Improved Loan Approval Rate: Implemented a thorough preapproval process, resulting in a 99% loan approval rate, up from 80% the previous year, and reducing loan fallout by 40%.
- Enhanced Customer Satisfaction: Developed and executed a personalized loan servicing program, leading to a 80% increase in customer satisfaction ratings and a 25% increase loan Processing.
Languages
Ewe
First Language
English
Proficient (C2)
C2
Twi
Advanced (C1)
C1
References
References available upon request.
Timeline
Bachelor of Commerce - Procurement And Supply Chain Management
UCC-COLLEGE OF DISTANCE EDUCATION
04.2024 - 02.2026
Diploma - Management And Accounting
University of Cape Coast
10.2019 - 08.2021
Front Desk Manager
Ghana Revenue Authority
09.2017 - 08.2018
Loan Officer
Bayport Savings & Loans
07.2017 - Current