DORIS FAMOUS AMA MAWULORM
Restaurant Manager
Accra
Summary
Result oriented individual possessing credible skills with 8+ years working experience in administration management, Stocks management, internal auditing, customer service relationship management, project management. Well-versed in hospitality standards and natural knack for building relationships with customers also proficient in Microsoft Word, MS Excel and MS PowerPoint, graphic design and video editing.
Highly proactive Caterer and chef with proven track record of creating successful food service operations, managing staff, event planning, and increasing profits. Extensive experience in menu design, event planning, ordering supplies, and creating innovative solutions to food service challenges.
Looking forward to growing and contribute significantly to the industry by learning and applying the acquired knowledge to meet organizational goals while developing myself professionally.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
1
1
Language
Work History
Restaurant Manager
Delicacies Food Courts Ltd
Accra
12.2019 - Current
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained, and supervised staff.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Coordinated with catering staff to deliver food services for special events and functions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Head of Logistics
MARWAKO FAST FOOD LTD
Accra
01.2017 - 06.2019
- Managed functional areas of logistics.
- Designed a stock management, auditing system (used Ms Excel) and procedures which helped in managing stock at the four branches of the company, including the main warehouse hence reducing waste to 10%
- Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
- Conducted audits to improve office logistics practices and procedures.
- Organized records of vehicles, schedules and completed orders.
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Tracked production and quality control systems to proactively identify deficiencies.
Administration Officer
MARWAKO FAST FOOD LTD
Accra
03.2015 - 12.2016
- Prepared agendas and took notes at meetings to archive proceedings.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Trained over 140 staff on customer service relationship management, that includes waiters, waitresses, restaurant supervisors and kitchen assistants
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Developed and implemented a new quality control system to assess customer service employee effectiveness and improving customer satisfaction to 80%
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Introduce outdoor catering services, which have helped in generating extra revenue for the company
- Delivered performance reviews, recommending additional training or advancements.
- Created, prepared, and delivered reports to various departments.
- Coordinated with human resources department to handle payroll and personnel databases.
ADMINISTRATIVE OFFICER
EDEN TREE RESTAURANT
10.2013 - 10.2014
- Performed general administrative duties such as organizing periodic meetings with and between staff and the management of the company
- Plan & coordinated administrative procedures and systems and devise ways to streamline processes
- As a backup for ensuring the purchasing of stocks for food preparation
- Audited and kept accurate stock records
- Oversees the general operation of the restaurant.
CUSTOMER CARE ASSOCIATE
AIRTEL TELECOMMUNICATION
Accra
10.2010 - 11.2012
- Maintained good call control to quickly uncover questions and keep call times low.
- Received an average of 92% customer satisfaction rating
- Responded to customer needs through competent customer service and prompt problem-solving.
- Identified crisis calls and arranged for emergency assistance to resolve important problems.
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Documented caller information in delivery system to initiate standard responses based on particular needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Associate of Applied Science - Culinary Arts
National Louis University
USA 05.2020 - Current
2020 - LinkedIn Offered Certificate Programs in Customer Relationship Management -
06.2020 -
BBA - Hospitality Administration And Management
Lucas University of Applied Science
Accra 01.2017 - 12.2018
Offered a Certificate Program in Culinary Arts (Cake Decoration, Sugar Craft & Pastries - Baking And Pastry Arts
Aldans Catering & Cake Decoration School
Accra 01.2012 - 02.2013
Offered a Certificate Program in Information and Communication Technology (Part I) – which includes Microsoft Word, Excel (Spread Sheet), Access (Database Management) and Microsoft - Information Technology
Excellence Professional College
Tema 01.2004 - 08.2005
Accounting And Business Management
Akwamuman Senior Secondary School
Accra 01.2000 - 01.2003
Skills
In-depth knowledge of performing routine clerical tasksundefined
Timeline
2020 - LinkedIn Offered Certificate Programs in Customer Relationship Management -
06.2020 -
Associate of Applied Science - Culinary Arts
National Louis University
05.2020 - Current
Restaurant Manager
Delicacies Food Courts Ltd
12.2019 - Current
BBA - Hospitality Administration And Management
Lucas University of Applied Science
01.2017 - 12.2018
Head of Logistics
MARWAKO FAST FOOD LTD
01.2017 - 06.2019
Administration Officer
MARWAKO FAST FOOD LTD
03.2015 - 12.2016
ADMINISTRATIVE OFFICER
EDEN TREE RESTAURANT
10.2013 - 10.2014
Offered a Certificate Program in Culinary Arts (Cake Decoration, Sugar Craft & Pastries - Baking And Pastry Arts
Aldans Catering & Cake Decoration School
01.2012 - 02.2013
CUSTOMER CARE ASSOCIATE
AIRTEL TELECOMMUNICATION
10.2010 - 11.2012
Offered a Certificate Program in Information and Communication Technology (Part I) – which includes Microsoft Word, Excel (Spread Sheet), Access (Database Management) and Microsoft - Information Technology
Excellence Professional College
01.2004 - 08.2005
Accounting And Business Management
Akwamuman Senior Secondary School
01.2000 - 01.2003
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