Doris Yeboah
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced working environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Administrative Assistant
K&A Developers Limited
03.2022 - Current
- All administrative works
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Proofread content for typo-free emails and documentation.
- Managed office supplies inventory and placed orders when necessary.
- Managed database systems containing customer contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Greeted visitors and provided general information about the company.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Customer Information Service
Guaranty Trust Bank
Adum - Kumasi
08.2016 - 12.2018
- Handling of Account opening documents, Addressing customer complaints, Records keeping, Preparing reports
- Trained new employees on best practices for handling customer inquiries.
- Managed multiple tasks simultaneously while maintaining focus on providing quality service.
- Provided accurate information to customers on product features and benefits.
- Responded promptly to customer inquiries via telephone, email, and chat sessions.
Branch Secretary
Guaranty Trust Bank
Adum - Kumasi
08.2014 - 08.2016
- Handling of Account opening documents, Dissemination of information, Records keeping, Writing Minutes, Attending to customers, Other Administrative works
Secretary
Kriatelync Advertising
10.2013 - 08.2014
- All Administrative work, Handling Company’s Accounts
- Maintained organized filing system of paper and electronic documents.
BrongAhafo Regional Secretary
National Service personnel Association (NASPA)
BrongAhafo–Sunyani
11.2012 - 08.2013
- Dissemination of Information, Writing of Reports, Writing of Minutes, Organizing executive meetings with the president, Records keeping, Supervising personnel in various Districts
- Supported the Regional Manager in developing strategies to increase the efficiency of regional operations.
- Assisted in the preparation of budgets for regional activities.
Jaman South District Secretary
National Service Personnel Association (NASPA)
09.2012 - 08.2013
- Dissemination of Information, Writing of Reports, Writing of Minutes, Arranging for meeting with the president, Records keeping
National Service Person, Secretary
Ghana Health Service - Jaman South (Drobo)
- Receiving and Registering Letters, Writing of minutes, Writing of Reports, Dispatching of letters, Dissemination of Information, General Administrative Work, Records keeping
Education
BSC Management Studies - Management
University of Cape Coast
Cape Coast, Ghana 09.2015 - 09.2017
Higher National Diploma (HND) - Secretaryship and Management Studies
Sunyani Polytechnic
Sunyani, Ghana 08.2009 - 05.2012
Effiduase Senior High School - Business Secretarial
Effiduasi Senior High School
Effiduase07-2008
Skills
- Report Writing
- Mail handling
- Meeting planning
- Minute Taking
- Appointment Scheduling
- Clerical Support
- Bookkeeping
- Office Administration
- Filing
- Microsoft Outlook
- Client Relations
- Computer Proficiency
- Microsoft Excel
Languages
- Twi (native)
- English (Fluent)
Hobbies and Interests
- Reading
- Listening to music
- Watching soccer
References
Upon Request
Languages
English
First Language
Profile
A reliable and trustworthy individual, I enjoy working as part of a team but equally well on my own. With excellent customer care skills, a confident telephone manner and good keyboard skills.
References
References available upon request.
Timeline
Administrative Assistant
K&A Developers Limited
03.2022 - Current
Customer Information Service
Guaranty Trust Bank
08.2016 - 12.2018
BSC Management Studies - Management
University of Cape Coast
09.2015 - 09.2017
Branch Secretary
Guaranty Trust Bank
08.2014 - 08.2016
Secretary
Kriatelync Advertising
10.2013 - 08.2014
BrongAhafo Regional Secretary
National Service personnel Association (NASPA)
11.2012 - 08.2013
Jaman South District Secretary
National Service Personnel Association (NASPA)
09.2012 - 08.2013
Higher National Diploma (HND) - Secretaryship and Management Studies
Sunyani Polytechnic
08.2009 - 05.2012
National Service Person, Secretary
Ghana Health Service - Jaman South (Drobo)
Effiduase Senior High School - Business Secretarial
Effiduasi Senior High School
Similar Profiles
Daniel Seffah KissiDaniel Seffah Kissi
Site manager at Landsar Developers LimitedSite manager at Landsar Developers Limited
Vinod GopalakrishnanVinod Gopalakrishnan
Assistant General Manager - Customer Experience at Mahindra Lifespaces Developers LimitedAssistant General Manager - Customer Experience at Mahindra Lifespaces Developers Limited
Moses Mbombo KatusimeMoses Mbombo Katusime
General Consel and Company Secretary at Ultimate Developers Limited/RSSBGeneral Consel and Company Secretary at Ultimate Developers Limited/RSSB
Cindy DanielCindy Daniel
Administrative Assistant /Administrative Assistant/Front and Back Office Medical Assistant at Everside HealthAdministrative Assistant /Administrative Assistant/Front and Back Office Medical Assistant at Everside Health
Katie SutherlandKatie Sutherland
Administrative assistant at University of GlasgowAdministrative assistant at University of Glasgow