Summary
Overview
Work History
Education
Skills
Areas of specialization
References
Timeline
Generic

DORIS BONDZI-QUAYE

Tema

Summary

Organized and pleasant professional bringing excellent communication, customer service skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Articulate communicator with a strong attention to detail .Offering several years of experience in leadership and administrative support roles.

Overview

21
21
years of professional experience

Work History

Administrative Coordinator

Solutions Consulting
09.2021 - Current
  • Act as the point of contact among Consultants, clients and other external partners
  • Manage information flow in a timely and accurate manner
  • Manage Principal Advisor’s calendar and set up meetings
  • Make travel, accommodation arrangements and transfer arrangements
  • Oversee the performance of janitorial staff, dispatch riders etc
  • Assist with recruitment and training of personnel
  • Maintains accurate and up to date employee records and documentation
  • Act as an office manager by keeping up with office supply inventory
  • Format information for internal and external communication – memos, emails, presentations, reports
  • Take minutes during meetings
  • Screen and direct phone calls and distribute correspondence
  • Organize and maintain the general office filing system.

Administrative Officer

South African Airways
10.2006 - 08.2021
  • Provision of administrative support to the various departments of the station (Airport Operations, Finance, Reservations) to ensure efficient office management
  • The control of industry travel process such as visas, air tickets, airport transfers and hotel accommodation arrangements in SAP/ERP
  • Facilitation and planning of events and conferences between the Country Manager and other parties both internally and externally
  • Liaising with the international human resource office on local staff time sheets and leave record management
  • Liaising with the finance office with respect to procurement of stationery and office equipment in line with the companies supply chain management policies and procedures and creating purchase orders in SAP
  • Facilitation of meetings and the recording of minutes
  • Filing and maintenance of confidential and commercially sensitive information
  • Monitoring the training and development process in Accra station to achieve training objectives and thus build capacity as per individual employee’s Personal Development Plan
  • Maintenance of human resource records to keep history of transactions for audit purposes i.e
  • Personal records, Leave provisioning, personnel development, etc
  • Ensure staff uniforms and ID cards are ordered and received at the beginning of the year
  • Coordinate with IT department in Johannesburg to ensure proper functioning of all workstations and office equipment i.e., printers, photocopiers, fax and scanning machines
  • In charge of ensuring that 3rd party contracts / agreements are up to date and in good standing.

Office Manager

Practical Action Recycling Services
07.2004 - 09.2006
  • In charge of the front office, client service, client database as well as internal and external communication
  • Organizing the company’s events and conferences
  • In charge of flight and hotel booking for employees duty and travel expense reports
  • Ensuring the smooth day to day operations of the office.

Field Officer

Ghana Statistical Service(Contract)
07.2003 - 10.2003
  • Member of a team that conducted the 2003 Ghana Demographic and Health Survey

Education

Professional Human Resource Certification (PHRi) - Human Resources Management

Self Study
08.2024

HR Certification Centre – Executive Certificate in Strategic HR Management -

Kwame Nkrumah University of Science and Technology – Bachelor of Arts -

Skills

  • Office and General Administration
  • Human Resources
  • Calendar Management
  • Documentation and Recordkeeping
  • Excellent Customer Service
  • Event Planning
  • SAP/ERP Knowledge
  • Communication Skills
  • Problem Solving Skills
  • Travel administration
  • Telephone Etiquette

Areas of specialization

  • Office and General Administration
  • Human Resources
  • Travel
  • Communication
  • Customer Service
  • Event Planning

References

  • Mrs. Patience Daniels, Director, Finance and Admin, Universal Engineering, Elim House- Accra, Patience.Daniels@universal.com.gh
  • Mr. Bright Kumi Gyekye, Passenger Services Team Lead, Swissport Ghana Limited, KIA Cargo Village – Accra, masterkumi@yahoo.com

Timeline

Administrative Coordinator

Solutions Consulting
09.2021 - Current

Administrative Officer

South African Airways
10.2006 - 08.2021

Office Manager

Practical Action Recycling Services
07.2004 - 09.2006

Field Officer

Ghana Statistical Service(Contract)
07.2003 - 10.2003

Professional Human Resource Certification (PHRi) - Human Resources Management

Self Study

HR Certification Centre – Executive Certificate in Strategic HR Management -

Kwame Nkrumah University of Science and Technology – Bachelor of Arts -

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DORIS BONDZI-QUAYE