Vernice Boafo Appiah
Accra
Summary
Careful and meticulous with dedication to accuracy. Proven history of working closely with team members to complete safe and effective data management. Skilled at digitizing documents, modernizing systems and organizing data for optimized productivity. Organized Data Entry Keyer with track record of accuracy in fast-paced environments. Punctual and reliable employee committed to thoroughness and quality. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Data Entry Clerk
Twellium Industrial Company Limited
Accra
2019.06 - Current
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Utilized specialized software applications related to the job role.
- Scanned documents into appropriate databases for storage purposes.
- Provided support to management staff in regards to data entry processes.
- Stored hard copies of data in organized files to optimize retrieval.
- Revised standard operating procedures to reflect current practices.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
Administrative Assistant
Office Of Parliament
Accra
2017.10 - 2018.12
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Responded effectively to sensitive inquiries or complaints.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Administrative Assistant
JL Properties
Accra
2017.06 - 2017.08
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Answered questions from customers regarding products and services offered by the company.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
Barclays Bank
Customer care
Accra
2016.09 - 2016.10
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Referred unresolved customer grievances to designated departments for further investigation.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
Bachelor of Science - Banking And Finance
University Of Ghana
Accra, Ghana2017-07
High School Diploma -
Archbishop Porter Girl's Senior High School
Takoradi, Ghana2013-05
GED -
Grace International School
Accra, Ghana2009-04
Skills
- Professional and mature
- Advanced clerical knowledge
- Meticulous attention to detail
- Document Preparation
- Collecting information
- Filing and data archiving
- File Management
- Microsoft Excel certified
- Understands grammar
- Resourceful
- Office Administration
- Administrative Support
- Document Scanning
- Data Entry
- Bookkeeping
- Pleasant demeanor
- Maintains confidentiality
Languages
English
First Language
References
References available upon request.
Timeline
Data Entry Clerk
Twellium Industrial Company Limited
2019.06 - Current
Administrative Assistant
Office Of Parliament
2017.10 - 2018.12
Administrative Assistant
JL Properties
2017.06 - 2017.08
Barclays Bank
Customer care
2016.09 - 2016.10
Bachelor of Science - Banking And Finance
University Of Ghana
High School Diploma -
Archbishop Porter Girl's Senior High School
GED -
Grace International School
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