DOREENDA ANIMA APPIAH TWUMASI
Accra
Summary
Results-driven and enthusiastic young professional with a background in tourism and hospitality. Proven ability to provide excellent customer service, work effectively in fast-paced environments, and build strong relationships with clients and colleagues. Skilled in hospitality operations, customer relations, and team management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Tourism Officer
MINISTRY OF TOURISM, ARTS AND CULTURE (MoTAC),
Accra
11.2022 - 09.2023
- Analyzed customer feedback data in order to improve service quality.
- Provided information about the local area, attractions, accommodation options and transportation services to tourists.
- Assisted with the preparation of promotional materials such as brochures, flyers.
- Researched new destinations and prepared itineraries for travelers.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Assistant Restaurant Manager
MARIAM HOTEL
Tamale
06.2019 - 05.2020
- Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
- Provided leadership and direction to restaurant employees.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Created weekly work schedules for all restaurant personnel.
- Inspected dining and serving areas for cleanliness and proper setup.
Education
Bachelor of Arts - Hospitality And Tourism Management
KNUST
Kumasi, Ghana05-2022
Skills
- Attention to detail
- Time management
- Microsoft Office
- Customer relationship management
- Effective communication
Certification
· Certificate Program in Ticketing and Reservation
· Hospitality and Tourism Impact on Economic and Cultural Growth, Gold Coast beaches and Resort
· Hospitality, Innovation and Technology, Golden Tulip
References
· Dr Edmund N. Aalangdong
Senior Policy and Planning Expert
Ghana Tertiary Education commission
Accra
0209313575
· Mrs Harriet Fosuhene
Senior Tourism Officer
Ministry of Tourism, Arts and culture
Accra Ghana
0244702776
References
References available upon request.
Timeline
Assistant Tourism Officer
MINISTRY OF TOURISM, ARTS AND CULTURE (MoTAC),
11.2022 - 09.2023
Assistant Restaurant Manager
MARIAM HOTEL
06.2019 - 05.2020
Bachelor of Arts - Hospitality And Tourism Management
KNUST
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