DOREEN WUGAH YAYRA
Executive Assistant| Project Manager
Accra
Summary
As an Executive Assistant, my role blends administrative finesse with project management acumen, honed at the University of Media, Arts and Communication (UniMac), formerly Ghana Institute of Journalism. With a foundation in public relations, I navigate the complexities of executive support with a strategic and communicative approach.
At the heart of my professional drive is a commitment to efficiency and progress. I strive to successfully initiate and plan projects, ensuring organizational goals are met with precision and a collaborative spirit. Let's explore how my expertise can contribute to our shared success.
Overview
2026
2026
years of professional experience
3
3
Certifications
3
3
Languages
Work History
CORE ACTIVATION SPECIALIST
INVISIBLE TECHNOLOGIES (PROJECT BASED)
03.2025 - Current
- Work closely with new restaurant owners, answering questions and addressing various concerns during activation calls..
- Coordinate screenings, and documentation requirements for activation on Doordash app to reduce potential delays in bringing restaurants onboard.
- Offering sales campaign solutions to existing restaurants to boost new orders and increase revenue
- Collaborate with cross-functional teams involved in the activation process such us menu team, photoshoot team, Activation escalation team to ensure seamless integration of new restaurants.
- Manage over 60 merchant calls per day to meet daily allotted quota
SENIOR OPERATOR
EVEREST ASSISTANT
3 2024 - 02.2025
- Responsible for delivering 100% of tasks received from primary client
- Email and calendar management
- Check client's tasks trackers to make sure all tasks are being recorded and match amount to be charged the end of the month
- Train agents and operators on all new task processes
- Final QA of all tasks being delivered
- Prepare a presentation for all client Zoom meetings to update the client on pending, ongoing or new tasks that will be received
- Draft and respond to all emails received in the virtual assistant email
- Communicate and check in with the client daily
- Work on high-level tasks that require longer hours and accuracy
- Delegate tasks to operators and agents promptly and assist if there is any struggle in completing the task
- Provide feedback on all tasks for agents and operators to learn from mistakes and give encouragement where needed.
- Work within Asana and ClickUp to maintain accountability and improve time management
OPERATOR (ASSIGNED TO ONE PRIMARY CLIENT)
EVEREST ASSISTANT
01.2024 - 03.2024
- Assist the senior lead with maintaining the client's calendar and email
- Delegate, work and submit all tasks to the senior lead for delivery
- Responsible for managing and monitoring all tasks being worked on by the agent
- QA all tasks completed by the agents
- Accountable for all tasks that take a longer time to complete or are more personal to the client's needs
- Attend all client's Zoom meetings for direct feedback on tasks being delivered.
AGENT
EVEREST ASSISTANT
10.2023 - 01.2024
- Pick up and complete tasks on the click-up app from all categories (Individual productivity, Data, Travel management, Scheduling, outreach and customer success, purchasing and finance) across all clients
- Self-QA all tasks worked on to ensure utmost quality and prevent additional work for the QA department
- Complete all client's tasks trackers and update tasks on Asana
- Sync with the client's leads to understand the client's preference to deliver quality work
- Write custom email drafts for every task completed to be shared with the client.
PROJECT MANAGER
PIGEONULTRA, GHANA (SUBSIDIARY OF NYEOVA SYSYTEM)
02.2023 - 09.2023
- Set goals in Click-up for projects run by the company
- Creating and assigning tasks teammates using Click-up
- Setting timelines for project completion for business development agents
- Using Notion to create a to-do list for each separate project and increase accountability
- Assisting business development agents in recruiting restaurants for the PigeonUltra food delivery App
- Setting the budget for business development agents and documenting expenses for the finance department
- Making travel plans with the business development department to and from the Location to recruit restaurants for the PigeonUltra food delivery App
- Scheduling and conducting weekly meetings to check in with agents for updates regarding the projects.
MARKETING & SALES MANAGER
NYEOVA SYSTEMS
02.2023 - 09.2023
- Manage all social media platforms of the company
- Create content with a graphic designer to be posted on all social media platforms
- Create individual marketing plans for the restaurants on the PigeonUltra food delivery App to promote sales
- Connect with vendors on the PigeonUltra food delivery App to discuss their marketing goals
- Create and keep accounts of the marketing department budget
- Connect with influencers to create content to promote visibility for the PigeonUltra food delivery App
- Create, oversee and complete marketing campaigns for the company
- Monitor all traditional media such as radio advertisements and billboards
- Supervise the call centre agents to deliver quality service to customers
- Schedule a weekly meeting with the Chief Operating Officer to discuss company marketing goals and devise strategies to accomplish them.
INTERIM CUSTOMER CENTER MANAGER
PAPA'S PIZZA LIMITED
10.2022 - 12.2022
- Provide reliable and efficient support for customers
- Train and motivate customer service agents to provide excellent experience to customers
- Listening to recorded calls between agents and customers for training purposes
- Managing agent's work attendance scheduling with Microsoft Excel to ensure optimum attendance is met daily
- Set quarterly goals for the department and draft the implementation plan.
- Preparing reports and analyzing call centre data with Microsoft Excel to improve processes, and ensure resources are properly allocated.
MARKETING MANAGER
PAPA'S PIZZA LIMITED
01.2022 - 12.2022
- Develop a marketing plan to fit the company's vision for growth and sales
- Develop and manage the marketing department budget
- Implement marketing strategies stated in the marketing plan set for the company
- Organize and implement market research to support the marketing plan for the company
- Implementing new marketing strategies such as social media ads and Google ads to bring more visibility to the brand
- Accumulate insights after social media campaigns / Ads to determine its success or ways to improve upon the next campaign
- Liaise with graphic designers to produce graphics, company brochures, menus and every related marketing material and literature
- Monitor all traditional media such as radio advertisements and billboards
- Reading and deciding on proposals for sponsorships presented to the company.
MARKETING EXECUTIVE
PAPA'S PIZZA LIMITED
09.2021 - 12.2021
- Respond to messages from customers on all social media platforms
- Monitor social media trends for the company
- Assist in implementing marketing strategies set in the company's marketing plan
- Pitch social media content ideas for the company's social media pages
- Assist marketing manager in conducting market research to produce relevant marketing information
- Assist with administrative responsibilities for the marketing manager.
BRAND AMBASSADOR (AFRICA WORLD AIRLINES PROJECT)
E-SERVICES AFRICA LIMITED
01.2020 - 08.2021
- Contact businesses or private individuals by phone using sales scripts to persuade potential customers to purchase a product or service
- Take customers through the sales process
- Maintain customer/potential customer databases
- Handle customer inquiries telephonically and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Update existing customer information.
- Field over 50 calls a day assisting customers in the call center
TEACHING ASSISTANT
GHANA INSTITUTE OF JOURNALISM
01.2019 - 01.2020
- Lead tutorials to reinforce lessons by reviewing courses with students one-on-one or in groups
- Support my assigned Lecturer in creating lecture plans and activities
- Assisted with classroom instructions and provided academic support to students
- Grading interim assessment tests and examination.
- Provide administrative support to my assigned lecturer, including but not limited to scheduling class rooms for lectures, providing availability for in person meetings
NEWS REPORTER (INTERNSHIP)
GHANA INSTITUTE OF JOURNALISM, ONLINE NEWS
01.2018 - 01.2018
- Research news articles for my editor
- Studied news writing and editing
- Publishing news stories on an online website
- Studied blogging and website creation.
Education
BACHELOR OF ARTS, COMMUNICATIONS STUDIES - Public Relations
GHANA INSTITUTE OF JOURNALISM
Accra, Ghana05.2019
WEST AFRICAN SENIOR SECONDARY SCHOOL CERTIFICATE EXAMINATION - General Literature
MAWULI SENIOR HIGH SCHOOL
Ho, Ghana05.2015
Skills
- Executive Support
- Quality Checks
- Operational Efficiency
- Verbal and written communication
- Teamwork and Collaboration
- Problem-Solving
- Efficient multitasking
- Attention to Detail
- Project Management
- Time Management
- Customer service
Personal Information
- Nationality: Ghanaian
- Marital Status: Single
Accomplishments
- Promoted to Senior operator within the first 6 months of starting my role at Everest Assistant
- Within 2 months of handling my primary account as senior operator at Everest Assistant, my client gave a glowing feedback when asked about his experience so far, He said "I don't know what you guys are doing, but it's like two times better, it's definitely improved remarkably"
- During my time at Papa's Pizza as Marketing Manager, I successfully signed on and trained the entire organization consisting of 12 independent Pizza stores in Accra, Ghana to adopt a new payment platform to be used across all 12 stores. This was done in a week to accommodate a Christmas Rush deadline.
- As Marketing Manager for Papa's Pizza I increased their Instagram engagement by 20% organically by consistently posting reels and other trending content to generate brand awareness
- During my time as a Brand Ambassador at Eservices Africa, I was named the star Brand Ambassador of the month, two months in a row.
Certification
Best In General News Reporting
Technical competencies
- Customer Service & Management
- Project Management
- Written and verbal communication skills with Creative writing
- Ability to navigate Microsoft Word and Excel
- Working knowledge in Google Sheets & Docs
- Professional experience with Asana and ClickUp
- Personal experience using Notion
- Digital Marketing
- Social media management: Generating copy
Personality
- Disciplined
- Professional and Vocal
- Assertive
- Self-motivated
- Calm / Empathetic
- Team player
- Great Interpersonal skills
Hobby
Reading Romance or Thriller novels and Binge watching Kdramas on the weekend is my ideal way to decompress after a long week
References
- REGINAH KANYI, Data Lead, Everest Assistant, reginahkanyi@gmail.com, +254 718 940878
- MRS. RHODALENE AMARTEY, Senior Lecturer, Ghana Institute of Journalism, rhodalene.amartey@yahoo.com, +233208365448
- JULIAN KENNEDY, Head of IT Department, Eservices Africa Limited, Julian.kennedy@eservicesafrica.com, +233244291339
- KWAME OSEI OWUSU ANSAH, Chief Executive Officer, Papa's Pizza Limited, Kwame2nd@gmail.com, +233266823005
- JOSEPH HINSON, Operator Agent - Beta Ops Invisible Technologies, Invisible Technologies, Hinsonjoseph1@gmail.com, +233267940446
Languages
5,6,6
Timeline
CORE ACTIVATION SPECIALIST
INVISIBLE TECHNOLOGIES (PROJECT BASED)
03.2025 - Current
OPERATOR (ASSIGNED TO ONE PRIMARY CLIENT)
EVEREST ASSISTANT
01.2024 - 03.2024
AGENT
EVEREST ASSISTANT
10.2023 - 01.2024
Foundations Of Project Management
09-2023
Project Initiation
09-2023
PROJECT MANAGER
PIGEONULTRA, GHANA (SUBSIDIARY OF NYEOVA SYSYTEM)
02.2023 - 09.2023
MARKETING & SALES MANAGER
NYEOVA SYSTEMS
02.2023 - 09.2023
INTERIM CUSTOMER CENTER MANAGER
PAPA'S PIZZA LIMITED
10.2022 - 12.2022
MARKETING MANAGER
PAPA'S PIZZA LIMITED
01.2022 - 12.2022
MARKETING EXECUTIVE
PAPA'S PIZZA LIMITED
09.2021 - 12.2021
BRAND AMBASSADOR (AFRICA WORLD AIRLINES PROJECT)
E-SERVICES AFRICA LIMITED
01.2020 - 08.2021
TEACHING ASSISTANT
GHANA INSTITUTE OF JOURNALISM
01.2019 - 01.2020
Best In General News Reporting
07-2018
NEWS REPORTER (INTERNSHIP)
GHANA INSTITUTE OF JOURNALISM, ONLINE NEWS
01.2018 - 01.2018
SENIOR OPERATOR
EVEREST ASSISTANT
3 2024 - 02.2025
BACHELOR OF ARTS, COMMUNICATIONS STUDIES - Public Relations
GHANA INSTITUTE OF JOURNALISM
WEST AFRICAN SENIOR SECONDARY SCHOOL CERTIFICATE EXAMINATION - General Literature
MAWULI SENIOR HIGH SCHOOL
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