Doreen Sagoe
Accra
Summary
Motivated and customer-focused sales associate with proven experience in retail, duty-free, and logistics environments. Skilled in delivering excellent service, promoting products, and handling transactions with accuracy. A dependable team player with strong communication, time management, and inventory handling skills. Ready to contribute to a dynamic team and support business growth through dedication and efficiency.
Overview
9
9
years of professional experience
Work History
Sales Associate
Dufry & GTDC
Accra
03.2020 - Current
- Delivered exceptional customer service to international travelers
- Advised customers on luxury products, including perfumes, cosmetics, and spirits
- Handled sales transactions in multiple currencies using POS systems
- Ensured attractive product displays and maintained stock levels
- Verified customer eligibility for duty-free purchases (passport/boarding pass)
- Complied with airport security and customs regulations
Sales Associate
Allied Oil Options Supermarket
Tema
08.2019 - 02.2020
- Assisted customers with purchases and product inquiries
- Operated POS systems and handled cash/card transactions accurately
- Replenished shelves and maintained clean, organized displays
- Checked product expiry dates and reported low stock levels
- Promoted in-store deals and ensured customer satisfaction
- Supported inventory checks and daily store operations
Clearing Agent
Amani Plastics Company
Tema
02.2019 - 07.2019
- Coordinated customs clearance for imported and exported goods
- Prepared and submitted shipping and customs documentation
- Liaised with customs officers, shipping lines, and port authorities
- Ensured timely delivery of cleared goods to the company
- Resolved clearance delays and ensured compliance with import/export laws
- Monitored shipment status and updated the company on progress
Sales Associate
Africopa Duty free
Tema
02.2018 - 02.2019
- Delivered excellent customer service to international travelers
- Promoted and sold duty-free products to meet sales targets
- Handled cash, card, and foreign currency transactions
- Maintained product displays and restocked shelves
- Ensured compliance with airport security and customs regulations
Sales Associate
Baatsona Total Supermarket
Accra
12.2017 - 01.2018
- Assisted customers with product selection and inquiries
- Restocked shelves and ensured product displays were tidy and full
- Handled cash and POS transactions accurately
- Maintained cleanliness and order in assigned sections
- Monitored product expiry dates and reported low stock
- Supported team with inventory checks and daily store operations
Sales Associate
Charis Mothercare
Tema
07.2016 - 10.2016
- Assisted customers in selecting baby and maternity products
- Provided product knowledge on baby care, clothing, and accessories
- Maintained clean and well-stocked shelves and displays
- Processed sales using POS systems and handled cash/card payments
- Built positive customer relationships through attentive service
- Monitored stock levels and reported items for restocking
Education
Bachelor of Science - Business Administration (Finance)
Knutsford University College
Accra11-2025
Certified Management Professional
National Banking College
Accra12-2024
High School Diploma -
Accra Girls
Accra03-2018
Skills
- Customer Service
- Sales & Product Promotion
- POS & Cash Handling
- Inventory Management
- Communication Skills
- Teamwork
Languages
English
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Sales Associate
Dufry & GTDC
03.2020 - Current
Sales Associate
Allied Oil Options Supermarket
08.2019 - 02.2020
Clearing Agent
Amani Plastics Company
02.2019 - 07.2019
Sales Associate
Africopa Duty free
02.2018 - 02.2019
Sales Associate
Baatsona Total Supermarket
12.2017 - 01.2018
Sales Associate
Charis Mothercare
07.2016 - 10.2016
Bachelor of Science - Business Administration (Finance)
Knutsford University College
Certified Management Professional
National Banking College
High School Diploma -
Accra Girls
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