Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
References
Timeline
Generic

Doreen Essilfie

Accra

Summary

Forward-thinking employee with a desire to take on new challenges. Possessing an administrative, teaching, personal assistant and entrepreneurial background. Strong work ethic, adaptability, and exceptional interpersonal skills. Gifted at managing schedules, organizing projects and providing stellar administrative support. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

BSK City
10.2023 - Current
  • Documentation and record keeping of customer interactions, feedback and resolution
  • Thorough knowledge of the company’s products to provide accurate information and guidance to customers
  • Effective communication, both verbal and written form with customers to convey information, address concerns and provide assistance
  • Promptly responding to customer inquiries and providing accurate information and solutions to customer questions

Startup Founder

Akwaaba Beads
Accra
09.2013 - 08.2024
  • Maintained records for production, inventory, income, and expenses.
  • Mentored hired employee to take on responsibilities and tasks with understanding.
  • Ensured supply meets demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Developed and implemented successful marketing programs like promotional strategies to drive business success and maintain budgetary guidelines.

Personal Assistant

Float
10.2022 - 04.2023
  • Scheduled meetings and managed calendars.
  • Managed information flow in a timely manner.
  • Racked daily expenses and prepared monthly reports.
  • Checked personal and professional activities to remind employer of priority tasks and deadlines.
  • Prepared documents such as reports, presentations, agendas, and correspondence.

Class Teacher

Healthy-Mind International School
05.2021 - 09.2022
  • Conducted parent-teacher conferences regarding academic performance or behavioral issues.
  • Assessed students' understanding of concepts through quizzes, tests, and other assignments.
  • Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
  • Participated in professional development workshops related to instructional strategies or curriculum design.
  • Integrated creative teaching methods into daily lessons as appropriate for each subject area taught.

Startup Founder

Awula Kpatashie Catering Services
Accra
11.2019 - 08.2022
  • Provided customer service.
  • Organized and sourced all supplies.
  • Maintained records of production, inventory, income, and expenses.
  • Developed and implemented successful marketing programs like promotional strategies to drive business success and maintain budgetary guidelines.

Administrative Assistant

Healthy-Mind International School
01.2020 - 08.2020
  • Served as a trainer of new teaching staff
  • Took active part in the recruitment of new staff
  • Served as an intermediary between parents and the Principal
  • Served as an intermediary between the Principal and teaching staff.

Administrative/Research Assistant (National Service)

College of Education and Leadership, University of Ghana
09.2018 - 08.2019
  • Provided clerical support to faculty members, organized meetings, wrote minutes and reports.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Coordinated catering services for various functions, including trainings and department meetings.
  • Created, kept and maintained files of all operations related to the office.
  • Served as a liaison between students and the Head of Department in the resolution of day to day administrative affairs.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Transcribed audio recordings from qualitative interviews into written format.
  • Prepared research documents such as questionnaires, surveys, and focus group protocols.
  • Proofread manuscripts.

Chinese Translator

SA Construction Limited
Accra
02.2018 - 07.2018
  • Real-time oral translations during meetings with clients.
  • Engineered understanding between parties by providing additional meaning and cultural information
  • Oral translation from Chinese to English and vice versa between employees and Chinese nationals.

Private Subject Tutor

Lecturer (University of Ghana)
Accra
09.2014 - 07.2016
  • Met with parents on weekly basis to deliver progress reports and discuss areas for further improvement.
  • Obtained feedback from parents to develop tutoring sessions focused on enhancing student learning.
  • Helped student with subject knowledge as well as general abilities in studying and retaining information.
  • Collaborated with parents to determine student needs, develop tutoring plans and assess student progress.

Childcare Assistant Teacher

Babess International School
Accra
06.2013 - 08.2013
  • Promoted good behaviors by using positive reinforcement methods.
  • Taught learners foundational knowledge such as colours, shapes and letters.
  • Established and monitored safe play environments for toddler-age learners.
  • Encouraged positive interactions between students through group projects and activities.

Education

University of Ghana - B.A Chinese and Linguistics

01.2018

Wesley Girls' High School - WASSCE

01.2013

Pentecost Preparatory School - BECE

01.2009

Skills

  • Follow-Up Skills
  • Minute Taking
  • Staff Training
  • Report Generation
  • Data Entry
  • Scheduling
  • Coordination
  • Project Management Abilities
  • Problem-solving skills
  • Coaching and mentoring skills
  • Excellent written and oral communication skills
  • Appointment Scheduling

Languages

  • English
  • Chinese

Certification

  • International Baccalaureate Professional Development Certificate – Category 1

January 2021

  • International Baccalaureate Professional Development Certificate – Category 2

January 2022

Accomplishments

    Award : Excellent Mentor - Healthy-Mind International School.

References

References available upon request.

Timeline

Customer Service Representative

BSK City
10.2023 - Current

Personal Assistant

Float
10.2022 - 04.2023

Class Teacher

Healthy-Mind International School
05.2021 - 09.2022

Administrative Assistant

Healthy-Mind International School
01.2020 - 08.2020

Startup Founder

Awula Kpatashie Catering Services
11.2019 - 08.2022

Administrative/Research Assistant (National Service)

College of Education and Leadership, University of Ghana
09.2018 - 08.2019

Chinese Translator

SA Construction Limited
02.2018 - 07.2018

Private Subject Tutor

Lecturer (University of Ghana)
09.2014 - 07.2016

Startup Founder

Akwaaba Beads
09.2013 - 08.2024

Childcare Assistant Teacher

Babess International School
06.2013 - 08.2013

University of Ghana - B.A Chinese and Linguistics

Wesley Girls' High School - WASSCE

Pentecost Preparatory School - BECE

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Doreen Essilfie