Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Timeline
Hi, I’m

Doreen Boamah

Kasoa-Akweley,Greater Accra Region

Summary

Dedicated professional with a strong focus on customer relationship management, demonstrating exceptional polite phone etiquette and voice clarity. Known for a goal-oriented approach and the ability to provide process improvement suggestions, while displaying strong empathy and resilience to stress. Committed to enhancing customer experiences and seeking opportunities for continuous improvement in service delivery.

Overview

5
years of professional experience

Work History

Diana Business Solutions
Achimota, Greater Accra Region

CALL CENTRE AGENT
09.2020 - 12.2025

Job overview

  • Fulfilled administrative duties such as filing, copying and faxing documents when required.
  • Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
  • Used persuasive selling techniques to promote company products and services successfully.
  • Performed data entry tasks to keep records up-to-date and organised.
  • Documented all phone interactions for record keeping and quality control purposes.

Gizmo Galaxy Ghana Promotions Ghana Limited
Dzorwulu, Greater Accra Region

FRONT DESK RECEPTIONIST
01.2024 - 11.2025

Job overview

  • Managed courier services efficiently, ensuring timely dispatch and receipt of parcels.
  • Updated all company contact lists regularly, providing ease of access to information.
  • Handled various administrative duties like filing paperwork or updating databases diligently.
  • Organised travel arrangements for senior executives, facilitating seamless business trips.
  • Handled customer complaints professionally, ensuring satisfactory resolution.
  • Created welcoming atmosphere for visitors by maintaining clean and organised reception area.
  • Greeted guests warmly upon arrival, creating a positive first impression of the organisation.
  • Provided accurate information about company services to clients, enhancing brand image.

Zainbu Osman
Kasoa, Central Region

MOBILE MONEY VENDER
03.2023 - 08.2025

Job overview

  • Improved order efficiency by managing inventory control systems.
  • Streamlined purchasing process, improving overall efficiency.
  • Enhanced vendor relationships by regularly liaising with suppliers.
  • Assured prompt resolution of vendor queries or disputes, promoting harmonious business relations.

Able God Business
Kasoa, Central Region

MOBILE BANKER
02.2024 - 06.2025

Job overview

  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.

Education

Obrachire Senior High Technical Schools

A-Levels from General Arts, Customer relationship
09.2020

University Overview

Skills

  • Polite phone etiquette
  • Goal orientated approach
  • Process improvement suggestions
  • Strong empathy display
  • Voice clarity and enunciation
  • Resilient to stress

Websites

Personal Information

Personal Information
Nationality: Ghanaian

Timeline

MOBILE BANKER
Able God Business
02.2024 - 06.2025
FRONT DESK RECEPTIONIST
Gizmo Galaxy Ghana Promotions Ghana Limited
01.2024 - 11.2025
MOBILE MONEY VENDER
Zainbu Osman
03.2023 - 08.2025
CALL CENTRE AGENT
Diana Business Solutions
09.2020 - 12.2025
Obrachire Senior High Technical Schools
A-Levels from General Arts, Customer relationship

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Doreen Boamah