Summary
Overview
Work History
Education
Skills
Timeline
Generic

Doreen Boamah

Kasoa

Summary

Professional with experience in customer service and vendor management, adept at maintaining professionalism during interactions with clients via phone and email. Participated in daily team huddles to align on objectives, ensuring effective communication and collaboration among team members. Assisted in developing policies for vendor oversight, resolving conflicts efficiently while negotiating terms that benefited the organization. Demonstrated attention to detail by following established processes for issue escalation, contributing to improved operational efficiency.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Gizmo Galaxy Promotion Ghana Limited
01.2024 - 11.2024
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.

Mobile Money Vendor

Zee Mobile Money Ventures
Central Region
03.2023 - 09.2023
  • Assisted in the development of policies and procedures related to vendor oversight
  • Resolved conflicts between vendors and internal stakeholders in a timely manner.
  • Negotiated pricing and terms with existing vendors on behalf of the company.
  • Managed day-to-day communications with multiple vendors simultaneously.
  • Provided guidance on best practices for working with third-party vendors.

Mobile Banker

Able God Business
Central Region
03.2022 - 12.2022
  • Assisted customers with mobile app navigation and troubleshooting issues.
  • Identified customer needs and provided appropriate solutions to meet them.
  • Conducted financial analysis for clients to identify opportunities for growth or cost savings.
  • Developed strategies to increase customer engagement with the bank's mobile platform.
  • Maintained accurate records of all transactions and activities related to customers' accounts.

Call Center Representative

Diana Business Solutions
10.2020 - 02.2021
  • Identified opportunities to upsell additional products or services when appropriate.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Maintained accurate records of customer interactions for future reference.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.

Education

High School Diploma -

Obrachire Senior High Technical School
Central
09-2020

Skills

  • Customer service
  • Time management
  • Team collaboration
  • Effective communication
  • Attention to detail
  • Gathering information

Timeline

Call Center Representative

Gizmo Galaxy Promotion Ghana Limited
01.2024 - 11.2024

Mobile Money Vendor

Zee Mobile Money Ventures
03.2023 - 09.2023

Mobile Banker

Able God Business
03.2022 - 12.2022

Call Center Representative

Diana Business Solutions
10.2020 - 02.2021

High School Diploma -

Obrachire Senior High Technical School

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Doreen Boamah