Open To Work
DOREEN AFI BANYAH
ACCRA
Work Preference
Summary
Passionate talent acquisition specialist dedicated to executing effective hiring programs and optimizing cost-efficient strategies. Skilled in collaborating with management to assess organizational needs and contributing to HR projects that enhance operational efficiency.
Overview
11
11
years of professional experience
Work History
Talent Acquisition Specialist
Fair trade Outsourcing Ghana
11.2023 - Current
- Supports execution of talent acquisition programs
- Facilitates internal and external hiring promotions
- Adheres to hiring policies
- Plans cost-efficient talent acquisition strategies
- Closely communicates with management to determine the specific needs of the organization
- Contributes to HR special projects as requested
- Executed business process outsourcing tasks
Talent Acquisition Specialist (Acting)
Fair trade Outsourcing Ghana
02.2023 - Current
- Supports execution of talent acquisition programs
- Facilitates internal and external hiring promotions
- Adheres to hiring policies
- Plans cost-efficient talent acquisition strategies
- Closely communicates with management to determine the specific needs of the organization
- Contributes to HR special projects as requested
- BPO
Wellness and Admin Officer
Fair trade Outsourcing Ghana
08.2022 - Current
- Report employees that need medical attention and ensure safe working environment
- Assist in sourcing and sorting out Cvs and interviewing candidates for employment
- Ensure proper safety signals and indications are in place
- Ensure safe working environment
- Liaise with Health providers for medical examination for new hires and Existing Employees
- Ensure all accidents and near miss situations at the work place are reported and well investigated
- Lead in the education of employees on safety protocols and schedule periodic meetings with regards to general cleanliness
Customer service Representative at ProctorU
Fair trade Outsourcing Ghana
11.2021 - Current
- Prep test takers to ensure awareness on exam rules
- Strictly enforce all requirements and conditions associated with the exam
- Secure the exam Area until the exam appointment is completed
- Ensure Test takers do not engage in examination malpractices
- Assist test takers when the need be such as reporting time lost and password related issues to ensure the test taker was comfortable
- Securing the environment to ensure test takers do not have unpermitted materials such as notebooks and cheat materials
Proctor
Fair trade Outsourcing Ghana
08.2021 - Current
- Strictly enforce all requirements and conditions associated with the exam
- Secure the exam Area until the exam appointment is completed
- Ensure Test takers do not engage in examination malpractices
- Assist test takers when the need be such as reporting time lost and password related issues to ensure the test taker was comfortable
- Securing the environment to ensure test takers do not have unpermitted materials such as notebooks and cheat materials
Team lead
Origo Health
04.2021 - Current
- Training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary
- Identifying operational issues and suggesting possible improvements
- Ison Bpo
Team lead assistance
Airteltigo Ghana
06.2019 - Current
- Training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary
- Identifying operational issues and suggesting possible improvements
- Outbound
Advisor
Airteltigo Ghana
12.2018 - Current
- Contact customers in line with specified outbound campaigns
- Market current products and services. Conduct Marketing Research to obtain results for Product and service enhancement
- Contact customers to obtain feedback on their service satisfaction
- Obtain and record accurate data of all customers
- Assist customers with their queries and problems on phone with the use of appropriate working tools
- Forward important and serious issues to appropriate bodies for resolution
- Build customer loyalty by placing follow-up calls for customers who reported their issues and continually maintain knowledge of all company products, services and promotions
- Outbound
Advisor
Airteltigo Ghana
09.2017 - 06.2018
- Efficiently educates new customers on services provided by the company
- Attracts potential customers by answering product and service questions suggesting information about other products and services
- Resolves product or service problems by clarifying the customer's complaint determining the cause of the problem; selecting and explaining the best solution
- Inbound
National Service Personnel
Millicom Ghana Limited
10.2016 - 08.2017
- Efficiently educates new customers on services provided by the company
- Attracts potential customers by answering product and service questions suggesting information about other products and services
- Resolves product or service problems by clarifying the customer's complaint determining the cause of the problem; selecting and explaining the best solution
- Tigo
Intern
Omni bank
06.2015 - 07.2015
- Assisting customer to enter their details in account registration forms
- Assisting customers concerning products and services
- Advertising company’s products and services to customers
- Bringing in new customers to the business to increase customer base
- Marketing department
Education
HND - Marketing management
Global Executive institute (IPED)
06-2015
West African Secondary School Certificate - General Arts
Apam Senior High School
05-2011
Skills
- Conflict resolution
- Ability to work under pressure
- Interpersonal skills
- Team work skills
- Full dedication to work
- Customer Centric
- Adaptability
- Talent sourcing
- Effective communication
- Team leadership
Hobbies and Interests
- Watching movies
- Listening to music
Languages
- English
- Ewe
- Ga
- Twi
References
- Belinda Enyonam Dzokoto, HR Manager, Fairtrade Outsourcing Ghana limited, 0244688598
- Amina Alhassan, Call Center Manager, At Ghana, 0573946298
Personal Information
Date of Birth: 07/10/92
Timeline
Talent Acquisition Specialist
Fair trade Outsourcing Ghana
11.2023 - Current
Talent Acquisition Specialist (Acting)
Fair trade Outsourcing Ghana
02.2023 - Current
Wellness and Admin Officer
Fair trade Outsourcing Ghana
08.2022 - Current
Customer service Representative at ProctorU
Fair trade Outsourcing Ghana
11.2021 - Current
Proctor
Fair trade Outsourcing Ghana
08.2021 - Current
Team lead
Origo Health
04.2021 - Current
Team lead assistance
Airteltigo Ghana
06.2019 - Current
Advisor
Airteltigo Ghana
12.2018 - Current
Advisor
Airteltigo Ghana
09.2017 - 06.2018
National Service Personnel
Millicom Ghana Limited
10.2016 - 08.2017
Intern
Omni bank
06.2015 - 07.2015
HND - Marketing management
Global Executive institute (IPED)
West African Secondary School Certificate - General Arts
Apam Senior High School