DORCAS TETTEH-ATSU

• Created specialized meals, drinks and snacks according to patient requirements and dietary needs.
• Motivated over 200 clients, boosting their spirit through conversation and stimulating activities.
• Provided support to clients during sensitive tasks such as bathing and toileting.
• Implemented personalized care, treatment and recovery plans adapted to patient needs and circumstances.
• Delivered mobility support to clients, including hoists, wheelchairs and vehicle access aids.
• Built excellent relationships using patient-centered approach throughout care activities.
• Performed domestic cleaning tasks, including vacuuming, mopping and washing.
• Collected prescriptions and helped administer daily medication.
• Ran errands for patients, did shopping, and picked up other necessities.

• Measured and recorded patient temperatures, pulse, respirations and weight throughout hospital stay.
• Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
• Helped patients with bathing, meal assistance, toileting and mobility support.
• Remained up-to-date on latest treatments, care improvements and regulations to facilitate continued patient satisfaction and wellbeing.
• Monitored 30 patients health, behavioral and physical changes, promptly reporting concerns to ward supervisor.
• Educated and advised group of 25 patients on prevention and improvement methods to avoid future hospitalization.
• Kept public areas clean and hygienic by performing routine sanitization tasks.
• Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
• Arranged bedding and cushions to enhance patient comfort in bed and chairs.

• Generated new business by developing special projects for existing and prospective customers.
• Collaborated with marketing and communications teams on standardization, design and production of marketing materials.
• Created sales strategies to promote advertising offerings and motivate larger deals.
• Supported senior leadership by continuously identifying opportunities for new marketing campaigns.
• Led staff of 15 and external agencies to develop products and promotions, analyze sales, manage trade shows, purchase media, provide creative services and conduct PR.
• Conducted research and development on existing and emerging products to highlight benefits and attract retention.
• Prepared detailed marketing forecasts on daily, weekly and quarterly basis.
• Completed strategic competitive analysis by assessing strengths and weaknesses of competitors and growing clientele base by 8% in 3months.
• Crafted marketing plans based upon extensive research and prospects targeting.
• Managed 15 escalated client enquiries within first quarter with exceptional professionalism and enthusiasm to maintain trust and reliability.
• Maximized outreach by implementing marketing strategies to grow customer base by 40% in one year.
• Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
• Utilized market trends and target audience statistics to effectively and appropriately market products.

• Helped marketing managers develop successful marketing strategies, increasing company profits by 55%.
• Developed wide range of marketing content, including leaflets, promotions, billboards, catalogues and adverts.
• Created copy for blogs, social media posts, websites and adverts, using creative and compelling copywriting techniques that led to increased sales by 25%.
• Prepared detailed marketing forecasts on daily, weekly and quarterly basis.
• Created email newsletters in line with communications plan and monitored performance statistics against KPIs, making recommendations for continual improvement opportunities.
• Conducted regular company analysis through SWOT analysis, assessing weaknesses for further improvement by 22%.
• Stayed updated on latest marketing trends, developments and money-making marketing opportunities by conducting regular research.
• Coordinated 6major successful marketing campaigns that increased product awareness within target markets.
• Worked with digital marketing team to develop holistic offline and online campaigns designed for growth.
• Implemented new SEO and SEM strategies, and Google analytics to increase conversion rates by 20%
• Built and improved customer engagement plans, boosting conversion rates 15%
• Saved 70 quarterly man-hours and cut printing expenses by streamlining and simplifying pricing process
• Met and exceeded sales and growth goals by maintaining relationships with both customers and vendors
• Grew new business connections by strategically networking with industry experts
• Completed projects on-time and under-budget by collaborating with sales, technical and customer relations departments
• Boosted brand awareness and generated leads by 55% while managing internal and external marketing campaigns and programs
• Briefed senior executives on monthly projections, product launches and other marketing plans
• Researched industry and marketplace trends to develop marketing solutions and enhance business operations
• Planned marketing initiatives and leveraged referral networks to promote business development

• Managed department schedules to maximize coverage during peak hours.
• Prevented key account losses by researching discrepancies for corrective action.
• Developed, implemented and monitored 8 customer service plans to maximize customer satisfaction.
• Created order management system for personnel to improve client experience and boost sales efficiency.
• Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
• Communicated regularly with 10 member team to maintain clearly defined expectations.
• Analyzed and utilized recurring issues faced by customer care representatives to create and update training manuals.
• Automated over 500,000 contact person management system to efficiently manage large volume of clients.
• Managed department expenses to stay within allocated budget.
• Improved service quality and increased sales by 48% developing strong knowledge of company's products and services.
• Reconciled documentation discrepancies, ensuring correct reporting to senior leadership.
• Supervised customer service representatives, assessed performance and organized development plans to diminish process lags.
• Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
• Managed all client inquires through resolution to enhance customer satisfaction ratings.
• Coached staff on operating procedures to maintain quality services.
• Exceeded team goals by leading meetings, sharing best practices and implementing sales initiatives.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Tracked data on company image and adjusted strategies to improve results.
• Engaged stakeholders and clients to seek opportunities for partnerships, sponsorship and advertising.
• Secured high profile coverage through targeted, ongoing communications with key national media contacts.
• Worked with media and helped produce posters and brochures to promote, market and advertise forthcoming events.
• Organized PR events, including open days and business conferences, to interact with other companies and generate new ideas.
• Collaborated with colleagues to identify and communicate regular updates for increasing brand awareness and promoting new business opportunities.
• Identified and shared PR projects, coverage and content to support research bids and promote reputation-enhancing initiatives.
• Cultivated positive relationships with media organizations to support PR objectives.
• Created and distributed innovative, snappy press releases, engaging regional and national outlets in current campaign activity.
• Organized and delivered training to equip 12 staff members with skills for improving quality of engagement with media and maximizing advertising opportunities.
• Made independent decisions to prioritize news delivery in line with organizational objectives and time sensitivity.
• Used exceptional communication and marketing skills to build positive, productive relationships with press and media outlets.
• Gathered information on customer opinions and adjusted plans to capitalize on current trends

Coursework

Basic Life Support (Theory)

Moving and Handling (Theory)

Equality and Diversity

Health Safety and Welfare (inc COSHH & RIDDOR)

Safeguarding Adults L1&2 (Adult Support & Protection)

Mental Capacity Act

• Community Healthcare

Coursework in Corporate Management, Human Resource Management, Operations Management, Project Management, Accounting, Financial Accounting, Entrepreneurship.

Coursework in : Introduction to Oil & Gas, Sector of Oil Field, Drilling Areas, Types of Wells, Types of Rig, Deck Crew, Drilling Crew, Management Crew, Catering Crew, Fire Fighting, First Aid, H2S, Offshore Survival, Helicopter Transportation Safety.

• Coursework in Media and Society, Social Psychology, Appropriate Technology for Development, Research Methods, African-American Theatre, Play Analysis and Interpretation, Theatre Management, Dramatic Theory and Criticism, Voice and Speech, Production Participation, Theatre Workshop I-IV, Community Project I, Oriental Theatre and Advanced Directing.
• Dissertation in EFFECTIVE COMMUNICATION
• BACHELOR"S DEGREE

Coursework in General Science option with Elective Mathematics, Physics, Biology and Chemistry