DORCAS SELASE AKU NUMADZI
Customer Service
Accra,Accra
Summary
I am a graduate with a strong background in Secretaryship and Management Studies. I am a disciplined, dedicated, and self-motivated individual who is ready to learn, open to new ideas and eager to give my services to result oriented organization.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Iscon Xperiences (MTN Call Center)
06.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Front Desk Personnel
Focos Hospital
01.2021 - 01.2022
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Trainee
Oriental Patisserie Ghana
07.2020 - 11.2020
- Attended training courses to build understanding of processes, techniques, and industry.
- Learned new materials, processes, and programs quickly.
- Filled out timesheets and paperwork according to identified requirements.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Industrial Attachment
Lifeline Foods Ghana
06.2019 - 09.2019
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Bachelor of Arts - Human Resources Management
Kwame Nkrumah University of Science And Technology
Accra11-2025
Certificate - Customer Service
MTN Ghana
03.2023
HND - Secretaryship and Management Studies
HO Technical University
Ho10-2021
WASSCE -
Zion College S.H.S
01.2017
B.E.C.E -
Michel Camp No.2 J.H.S
01.2014
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Computer proficiency
- Team collaboration
- Critical thinking
- Customer satisfaction measurement
- Complaint handling
- Time management
- Product and service solutions
- Customer relationship management (CRM)
- Technical support
- Team development
Personal Information
- Gender: Female
- Nationality: Ghanaian
Hobbies and Interests
- Playing basketball
- Reading and writing
- Travel and adventure
Timeline
Customer Service Representative
Iscon Xperiences (MTN Call Center)
06.2023 - Current
Front Desk Personnel
Focos Hospital
01.2021 - 01.2022
Trainee
Oriental Patisserie Ghana
07.2020 - 11.2020
Industrial Attachment
Lifeline Foods Ghana
06.2019 - 09.2019
WASSCE -
Zion College S.H.S
B.E.C.E -
Michel Camp No.2 J.H.S
Bachelor of Arts - Human Resources Management
Kwame Nkrumah University of Science And Technology
Certificate - Customer Service
MTN Ghana
HND - Secretaryship and Management Studies
HO Technical University
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