DORCAS ODEI
Accra
Summary
Detail-oriented candidate who is organized and looking forward to get accepted into a dynamic environment that is challenging, interesting and allows one to learn new things that will make a difference in the lives of others.
And also, to get into a role that focuses on promoting health, well-being, social inclusion and social justice at individual, family, community, societal levels and international levels.
Overview
23
23
years of professional experience
Work History
Central Processing Unit Officer
Agricultural Development Bank
04.2022 - Current
- Ensured seamless communication between departments by accurately entering relevant information into shared databases.
- Minimized discrepancies in collected information by conducting thorough research on unclear or incomplete source material prior to entering it into the system.
- Maintained an organized workspace with a focus on efficiency, promoting a positive work environment amongst colleagues.
- Supported departmental goals by efficiently managing high volumes of data input and maintaining up-to-date records.
- Expedited workflow through proficient use of software tools such as Microsoft Excel, Word, Access, and other database programs.
- Contributed towards process improvements through regular feedback/reporting on encountered challenges or suggestions for optimization.
- Fostered positive relationships with both internal and external stakeholders, providing support when needed during data processing tasks.
- Developed data entry policies and procedures in compliance with company standards.
- Updated and maintained customer information, documents and records.
Operations Officer (Disbursement)
Pan-African Savings And Loans Co. Ltd (Member Of E
10.2017 - 02.2021
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Implemented processes that simplified procedures and reduced average processing time.
- Assessed risks associated with various projects, implementing mitigation strategies to protect company interests.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Transaction Processing Unit Officer
Pan-African Savings And Loans Co. Ltd
08.2014 - 10.2017
- Processing of insurance claims for loan clients.
- Authorizations of Bank of Ghana (BOG) collateral registrations.
- Authorizing and supervising funds transfers and other transactions.
- Training of staff on the BOG Platform.
- Cheque clearing.
- Cheque book ordering.
National Service Personnel
Crops Services Directorate Of The Ministry Of Food
11.2008 - 08.2009
- Give technical advice on the production of various horticultural crops to producers and the general public.
- Respond to enquiries.
- Secretarial duties.
Sales Manager
Dun-Nob Chemical Shop
03.2001 - 06.2009
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Education
Bachelor of Science - Home Science / Family & Consumer Sciences
University of Ghana
Accra, Ghana06.2008
Skills
I like to think of myself as trusted and reliable person who always seeks an opportunity to make a difference A well-organized team player, highly motivated and one with excellent communication skills, possesses excellent ethics, keen to contribute significantly towards the achievement of goals, and acts with integrity and humility
I am always prepared to solve problems and resolve conflicts that may arise in my line of duty Dorcas is very sociable and has a radiant personality
Reading and listening to
I love to listen to spirit filled music and also like to read motivational books.
Languages
English
Advanced (C1)
French
Elementary (A2)
Twi (Ghanaian language)
Advanced (C1)
Timeline
Central Processing Unit Officer
Agricultural Development Bank
04.2022 - Current
Operations Officer (Disbursement)
Pan-African Savings And Loans Co. Ltd (Member Of E
10.2017 - 02.2021
Transaction Processing Unit Officer
Pan-African Savings And Loans Co. Ltd
08.2014 - 10.2017
National Service Personnel
Crops Services Directorate Of The Ministry Of Food
11.2008 - 08.2009
Sales Manager
Dun-Nob Chemical Shop
03.2001 - 06.2009
Bachelor of Science - Home Science / Family & Consumer Sciences
University of Ghana
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