Summary
Overview
Work History
Education
Skills
Certification
Training And Development
Timeline

DORCAS KWARTENG

Accra

Summary

Highly motivated and results-oriented individual with a strong foundation in administrative support gained through the ALX Virtual Assistant Program. Possessing a comprehensive skillset in calendar management, communication, project coordination, and virtual collaboration developed through rigorous training and a commitment to professional development. Eager to leverage these skills and a proactive learning approach to excel in a challenging and rewarding Executive Assistant role.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Executive

Danpong Healthcare
10.2021 - 12.2024
  • Proactively identified and resolved customer issues, demonstrating strong problem-solving skills and a commitment to client satisfaction
  • Handled an average of 80+ customer inquiries daily via phone and email, maintaining a 95% customer satisfaction rate
  • Assisted with billing and transaction processing for 200+ clients weekly, ensuring 100% accuracy in financial records
  • Reduced customer complaint resolution time by 40% through improved response strategies and follow-ups
  • Maintained and updated 500+ client records monthly, ensuring data integrity and compliance
  • Scheduled and coordinated appointments for clients across multiple departments, ensuring optimal time management and minimizing scheduling conflicts
  • Collaborated effectively with internal teams to streamline processes and improve customer experience

National Service Personnel

Ga East Municipal Assembly
10.2020 - 09.2021
  • Maintained accurate and accessible records, ensuring data integrity for efficient retrieval and reporting
  • Prepared and organized reports to support effective communication and informed decision-making within the Assembly
  • Managed incoming and outgoing correspondence, ensuring timely and professional communication with stakeholders
  • Supported administrative staff with various tasks, including scheduling meetings, organizing documents, and managing calendars

Education

Bachelor of Science (BSc) - Accounting

University of Professional Studies, Accra (UPSA), Legon, Accra
08-2020

Skills

  • Executive Support: Calendar management, meeting scheduling, email correspondence, minute-taking
  • Communication: Excellent written and verbal communication skills, with a focus on clarity and professionalism
  • Technical Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace
  • Virtual Collaboration: Experience with online communication and collaboration tools like Google Meet, Zoom, Asana, Slack, and Trello
  • Administrative Strengths: Multitasking, attention to detail, organization, time management, prioritization
  • Customer Service Expertise: Empathy, active listening, problem-solving
  • Proactive Learning: Committed to continuous learning and professional development

Certification

  • ALX Virtual Assistant Program Certificate, 01/01/24
  • AI Career Essentials Training (Ongoing), ALX, 01/01/25

Training And Development

ALX Virtual Assistant Program, 01/01/24, Completed a comprehensive training program focused on developing essential skills for remote administrative support and virtual collaboration., Advanced calendar management and scheduling across multiple time zones., Effective communication and collaboration tools for remote teams (e.g., Zoom, Slack)., Project coordination and task management using digital platforms., Professional document preparation (reports, presentations, emails)., Travel planning and management, including itinerary creation, booking flights and accommodations, and researching travel destinations.

Timeline

Customer Service Executive - Danpong Healthcare
10.2021 - 12.2024
National Service Personnel - Ga East Municipal Assembly
10.2020 - 09.2021
University of Professional Studies, Accra (UPSA) - Bachelor of Science (BSc), Accounting

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DORCAS KWARTENG