Summary
Overview
Work history
Education
Skills
Websites
Certification
Additional Information
Timeline
Generic

Dorcas Kwarteng

Accra,Ghana

Summary

Organized, tech-savvy Executive Assistant with over 3 years of experience supporting C-level executives, healthcare teams, and government offices. I bring a proven ability to manage demanding calendars, lead remote operations, and coordinate cross-functional teams-often during night shifts for international clients. With a strong command of digital tools like Google Workspace, Trello, and Slack, I thrive in remote-first environments where clarity, discretion, and efficiency are essential. I am excited to contribute these strengths to eCampus, helping the management team stay focused, prepared, and aligned as they drive digital learning across Ghana and beyond.

Overview

5
5
years of professional experience
1
1
Certification

Work history

Virtual Executive Assistant to Private Client

Independent Contractor |Remote |USA
, USA
01.2025 - 06.2025
  • Managed executive calendar, scheduled meetings across multiple time zones, and ensured timely reminders and follow-ups.
  • Handled confidential emails, drafted reports, and managed sensitive documents with discretion.
  • Coordinated communications between client and external partners, ensuring clarity and timely responses.
  • Tracked project progress using Google Workspace and Trello, ensuring deadlines were met.
  • Conducted market research, prepared briefings, and supported decision-making for client business initiatives.
  • Delivered 10-12 high-priority administrative tasks weekly, maintaining accuracy and timeliness in a fast-paced remote setting.

Customer Service Executive

Danpong Medical Center
Accra, Ghana
10.2021 - 12.2024
  • Delivered high-volume customer support with over 98% satisfaction, leveraging strong interpersonal and problem-solving skills to address inquiries efficiently.
  • Composed and sent over 200 official communications including service announcements, patient updates, and internal memos.
  • Managed confidential patient records, improving data retrieval speed and privacy compliance.
  • Handled the scheduling of appointments, coordinating between departments efficiently.
  • Supported performance tracking by maintaining accurate records and gathering client feedback.
  • Compiled reports and summaries to ensure management had timely insights and accurate records for decision-making.

Administrative Assistant (National Service)

Ga East Municipal Assembly
Accra, Ghana
10.2020 - 09.2021
  • Managed physical and digital filing systems, improving access and security of records.
  • Helped organize executive schedules, stakeholder meetings, and coordinated logistics for municipal events.
  • Drafted correspondences, reports, and internal memos, enhancing communication between departments.
  • Prepared minutes of executive meetings and followed up on key deliverables.
  • Coordinated with community stakeholders to implement public outreach programs involving over 500 people.
  • Supported procurement processes and inventory audits to assist the office of the Municipal Coordinating Director.
  • Acted as liaison between various departments and ensured timely submission of administrative reports.

Education

Bachelor of Science - Accounting

University of Professional Studies
Legon, Accra
09.2020

Skills

  • Calendar & Email Management
  • Google Workspace
  • Slack
  • Zoom
  • Trello
  • Meeting & Travel Coordination
  • Report Writing & Project Tracking
  • Confidential Data Handling
  • Strong Verbal & Written Communication
  • Remote Work Collaboration
  • Leadership Support & Team Coordination

Certification

  • ALX Virtual Assistant Program, 11/01/24, Trained in professional support, virtual communication, and task automation.
  • ALX AI Career Essentials, 03/01/25, Learned digital skills including AI-powered tools and productivity systems.

Additional Information

  • Ghana-based, experienced in fast-paced remote roles
  • Excellent time management and multitasking under pressure
  • Passionate about using tech to streamline operations and empower teams

Timeline

Virtual Executive Assistant to Private Client

Independent Contractor |Remote |USA
01.2025 - 06.2025

Customer Service Executive

Danpong Medical Center
10.2021 - 12.2024

Administrative Assistant (National Service)

Ga East Municipal Assembly
10.2020 - 09.2021

Bachelor of Science - Accounting

University of Professional Studies
Dorcas Kwarteng