Dorcas Kwarteng
Accra,Ghana
Summary
Organized, tech-savvy Executive Assistant with over 3 years of experience supporting C-level executives, healthcare teams, and government offices. I bring a proven ability to manage demanding calendars, lead remote operations, and coordinate cross-functional teams-often during night shifts for international clients. With a strong command of digital tools like Google Workspace, Trello, and Slack, I thrive in remote-first environments where clarity, discretion, and efficiency are essential. I am excited to contribute these strengths to eCampus, helping the management team stay focused, prepared, and aligned as they drive digital learning across Ghana and beyond.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Virtual Executive Assistant to Private Client
Independent Contractor |Remote |USA
, USA
01.2025 - 06.2025
- Managed executive calendar, scheduled meetings across multiple time zones, and ensured timely reminders and follow-ups.
- Handled confidential emails, drafted reports, and managed sensitive documents with discretion.
- Coordinated communications between client and external partners, ensuring clarity and timely responses.
- Tracked project progress using Google Workspace and Trello, ensuring deadlines were met.
- Conducted market research, prepared briefings, and supported decision-making for client business initiatives.
- Delivered 10-12 high-priority administrative tasks weekly, maintaining accuracy and timeliness in a fast-paced remote setting.
Customer Service Executive
Danpong Medical Center
Accra, Ghana
10.2021 - 12.2024
- Delivered high-volume customer support with over 98% satisfaction, leveraging strong interpersonal and problem-solving skills to address inquiries efficiently.
- Composed and sent over 200 official communications including service announcements, patient updates, and internal memos.
- Managed confidential patient records, improving data retrieval speed and privacy compliance.
- Handled the scheduling of appointments, coordinating between departments efficiently.
- Supported performance tracking by maintaining accurate records and gathering client feedback.
- Compiled reports and summaries to ensure management had timely insights and accurate records for decision-making.
Administrative Assistant (National Service)
Ga East Municipal Assembly
Accra, Ghana
10.2020 - 09.2021
- Managed physical and digital filing systems, improving access and security of records.
- Helped organize executive schedules, stakeholder meetings, and coordinated logistics for municipal events.
- Drafted correspondences, reports, and internal memos, enhancing communication between departments.
- Prepared minutes of executive meetings and followed up on key deliverables.
- Coordinated with community stakeholders to implement public outreach programs involving over 500 people.
- Supported procurement processes and inventory audits to assist the office of the Municipal Coordinating Director.
- Acted as liaison between various departments and ensured timely submission of administrative reports.
Education
Bachelor of Science - Accounting
University of Professional Studies
Legon, Accra09.2020
Skills
- Calendar & Email Management
- Google Workspace
- Slack
- Zoom
- Trello
- Meeting & Travel Coordination
- Report Writing & Project Tracking
- Confidential Data Handling
- Strong Verbal & Written Communication
- Remote Work Collaboration
- Leadership Support & Team Coordination
Websites
Certification
- ALX Virtual Assistant Program, 11/01/24, Trained in professional support, virtual communication, and task automation.
- ALX AI Career Essentials, 03/01/25, Learned digital skills including AI-powered tools and productivity systems.
Additional Information
- Ghana-based, experienced in fast-paced remote roles
- Excellent time management and multitasking under pressure
- Passionate about using tech to streamline operations and empower teams
Timeline
Virtual Executive Assistant to Private Client
Independent Contractor |Remote |USA
01.2025 - 06.2025
Customer Service Executive
Danpong Medical Center
10.2021 - 12.2024
Administrative Assistant (National Service)
Ga East Municipal Assembly
10.2020 - 09.2021
Bachelor of Science - Accounting
University of Professional Studies
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