Dora Senu Foli
Summary
Dynamic operations supervisor with a proven track record at Decentpak Ventures, excelling in production management and quality control. Adept at optimizing workflows and enhancing team performance through effective communication and conflict resolution. Committed to safety compliance and process improvement, ensuring efficient production and high-quality standards.
Overview
21
21
years of professional experience
4008
4008
years of post-secondary education
Work History
Supervisor of Factory Operations
Decentpak Ventures
Accra
09.2016 - Current
- Supervised daily factory operations and ensured compliance with safety standards.
- Coordinated production schedules to optimize workflow and reduce downtime.
- Trained staff on equipment use and best practices for operational efficiency.
- Implemented quality control measures to maintain product consistency and standards.
- Managed inventory levels and conducted regular audits for accuracy.
- Facilitated communication between departments to enhance operational coordination.
- Monitored production activities to ensure that goods are produced efficiently, on time, within budget, and meet quality standards.
- Ensured safety of personnel by enforcing safety rules in the workplace.
Attachment-Public relations department
National Health Insurance Scheme (NHIS)
Accra
06.2014 - 07.2015
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Customer relationship and complaints handling.
- Membership management, clients registration and data processing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Administrative Assistant
Edtiman Computers
Accra
01.2005 - 12.2007
- Developed and maintained positive relationships with vendors and clients.
- Handled sales, stock taking, issuing of receipt and preparing weekly reports.
- Maintained office supplies inventory by checking stock to determine inventory level.
Education
Institute of Advance Computer Education
Accra, Ghana Osu Presbyterian Secondary School
Accra, Ghana Skills
- Production management
- Quality control
- Inventory management
- Safety compliance
- Process improvement
- Problem solving
- Time management
- Conflict resolution
- Waste reduction
- Production planning
- Production reporting
- Assigning work
Timeline
Supervisor of Factory Operations
Decentpak Ventures
09.2016 - Current
Attachment-Public relations department
National Health Insurance Scheme (NHIS)
06.2014 - 07.2015
Administrative Assistant
Edtiman Computers
01.2005 - 12.2007
Institute of Advance Computer Education
Osu Presbyterian Secondary School