Dora Kersey
Accra
Summary
Proven achiever with a solid background in relationship management and business development at Standard Chartered Bank. Excelled in driving sales growth and team performance, evidenced by leading a team to achieve a record GHC 2.5 million in asset sales. Skilled in MS Office and adept at fostering strong client relationships, demonstrating a blend of strategic thinking and interpersonal finesse.
Overview
19
19
years of professional experience
Work History
Relationship Manager - Affluent Banking
Standard Chartered Bank
Liberia Road Branch
01.2025 - Current
Business Development Executive - Priority Banking
Standard Chartered Bank
Head Office
04.2021 - 11.2022
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Produced sales documents, finalized deals and filed records.
- Listened to customer needs to identify and recommend best products and services.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Collaborated with internal teams to develop tailored solutions for clients' needs.
- Recognized security risks to properly handle situations.
Branch Sales & Service Executive
Standard Chartered Bank
Westhills Mall Branch
04.2018 - 04.2021
- Reviewed accounts for payments received or approved credit arrangements.
- Generated new leads through networking activities.
- Participated in regular meetings with senior management teams.
- Maintained accurate sales forecasting reports.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Analyzed customer feedback data to improve services offered.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Researched and identified potential customers.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Explained benefits, features, and recommendations to maximize client retention.
- Resolved customer complaints promptly and efficiently.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Ag. Employee Banking Relationship Manager
Standard Chartered Bank
04.2017 - 03.2018
- Sales manager responsibility
- Driving and managing a team of 10 to market and sell unsecured loans and other banking products
- Identifying new prospects and apportioning task to team members
- Monitoring and evaluating team members
- Reading and summarizing daily reports from team members to update management weekly
- Represents the team at top CA Management sales booster
- Training management responsibility
- Develop and carried out extensive training program and compassing basic which significantly improve team members performance indicates by 50% within 6 months
- Implemented tracking and accountability control to monitor and review team members performances
- Determine potential training program for team members by utilizing the institution central process and policy hub
- Prepare new sales representatives by conducting orientation to sales process, providing resources and assistance, developing individual coaching plans
- Managed a team of 10 to achieve highest assets sales of GHC 2.5 million
- Achieved highest assets sales of 41 deals valued at GHC 2 million in a single month (the team’s best performance so far)
- Best sales person in assets sales in Q2 2015
- Appointed as floor marshal due to my excellent leadership skills
Business Development Officer
Standard Chartered Bank
10.2011 - 08.2016
- Marketing and Selling of unsecured lending product under consumer banking
- Identifying and targeting the right set of clients
- Generating daily and weekly sales report
- Resolve customer complaints
- Rendering customer services to clients
- Promoting bank products
- Being among the 10 top performers out of the 80 sales representatives
- Best Employee Banking acquirer (CASA) for Q1 and Q2 in 2015
- Met and exceeded my Personal Installment Loan (PIL) targets for 2015 and 2016 full year
Administrative Assistant (National Service)
Dangbe West District Hospital
08.2010 - 07.2011
- Writing daily and weekly sales report
- Rendering customer services to clients
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
Marketing Executive
Brein Consult
01.2006 - 02.2008
- Promoting and advertising company events
- Soliciting for sponsors for company events
- Updating sponsors of events
- Writing of monthly reports to Head of Marketing
Education
Bsc - Banking and Finance
Regent University College
04.2017
Advanced diploma - Hotel Mgt.
Zenith College
U.K01.2010
Diploma - Hotel Mgt.
Zenith College
U.K01.2009
Certificate - Hotel Mgt.
Zenith College
01.2008
Skills
- Highly and extensive use of MS Word, Excel, power point and Internet applications
- A self-starter who places premium on proactive work-style, dedication to duty and also exercises prudent judgment and maintains effective performance
- Having had indebt learning in business communication, I have enhanced my writing, verbal and non-verbal communication skills
- Articulate, diplomatic, disciplined and organized approach towards my work, as well as being dependable, self-motivated and flexible
- Excellent interpersonal relations, good team player, easily establish rapport and credibility with people at all levels
- Have ability to handle multiple task, prioritize work with minimal or no supervision and easily cope with upward variation in task coupled with commitment to continuous performance
Hobbies and Interests
- Reading
- Cooking
- Listening to Music
- Watching Movies
References
- Mrs. Jemila Lukman, Director, Business Development, Employee Banking, Standard Chartered Bank, 0202220714
- Mr. Emmanuel Dadzie, Branch Manager, Standard Chartered Bank, 0504249951
- Mr. Johnny Teddy Kersey, Administration Head, Kersey Group Holdings Company, 0244769713
Personal Information
- Date of Birth: 07/04/87
- Nationality: Ghanaian
Timeline
Relationship Manager - Affluent Banking
Standard Chartered Bank
01.2025 - Current
Business Development Executive - Priority Banking
Standard Chartered Bank
04.2021 - 11.2022
Branch Sales & Service Executive
Standard Chartered Bank
04.2018 - 04.2021
Ag. Employee Banking Relationship Manager
Standard Chartered Bank
04.2017 - 03.2018
Business Development Officer
Standard Chartered Bank
10.2011 - 08.2016
Administrative Assistant (National Service)
Dangbe West District Hospital
08.2010 - 07.2011
Marketing Executive
Brein Consult
01.2006 - 02.2008
Bsc - Banking and Finance
Regent University College
Advanced diploma - Hotel Mgt.
Zenith College
Diploma - Hotel Mgt.
Zenith College
Certificate - Hotel Mgt.
Zenith College
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