Summary
Overview
Work History
Education
Skills
Summary Profile
Professional Groups
Personal Information
References
Hobbies and Interests
Timeline

DONKOR EMMANUELLA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience

Work History

Royal Nick Hotel
  • Assisting the banquet and reservations manager, Waiting during functions

Restaurant Hostess

Country Club Restaurant
01.2022 - 11.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

La Palm Royal Beach Hotel
11.2021 - 02.2022
  • Communicating with guests, Attending to the needs of guests, Waiting during functions

Education

Bachelor Of Business Administration - Marketing

Knutsford University College , East Legon, Accra

West Africa Secondary School Certificate Examination (WASSCE) -

West Africa Senior High School
10.2021

Skills

  • Communication: I have a very good communication skill and I’m able to communicate eloquently with guests in the absence of my boss
  • Good listener: I lend a listening ear to customers' problems and complaints
  • Team player: Able to work hand in hand with my colleagues and achieve positive results in the end

Summary Profile

An analytical, self-motivated, passionate, result-oriented individual with about three months of experience in conference and banqueting at La Palm Royal Beach Hotel and Royal Nick Hotel. I am seeking to secure a role of a good waitress and secretary to acquire personal and corporate growth within the developmental organization, where my acquired skills and experience shall be of immense value.

Professional Groups

  • Ghana Secondary School Moot Court Club
  • Writers and debaters club

Personal Information

Date of Birth: 04/19/03

References

  • Mr. Frank Kpeglo, Banquet and conference supervisor, La Palm Royal Beach Hotel, 0243741079
  • Mrs. Eyram, Banquet and conference manageress, La Palm Royal Beach Hotel, 0244252303
  • Mr. Francis Nartey, Banquet and Reservations Supervisor, Royal Nick Hotel, +233 27 888 1159

Hobbies and Interests

Love reading and arguing on relevant issues and socializing

Timeline

Restaurant Hostess - Country Club Restaurant
01.2022 - 11.2023
- La Palm Royal Beach Hotel
11.2021 - 02.2022
- Royal Nick Hotel
Knutsford University College - Bachelor Of Business Administration, Marketing
West Africa Senior High School - West Africa Secondary School Certificate Examination (WASSCE),

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DONKOR EMMANUELLA