Summary
Overview
Work History
Education
Skills
Reading, Football and Music
Languages
Timeline
Dominic Opoku Peprah

Dominic Opoku Peprah

Freight Forwarder
Tema,Greater Accra

Summary

I am a forward-thinking team leader, skilled at operating departments efficiently to meet goals. A proactive and hardworking individual focused on continuous operational improvements and as a high-performing team builder, I am determined to cut costs without impacting quality of products and services. I believe my high-level experience in supervision of projects and project teams will increase productivity and cut costs of completion. I quickly adapt and always ready for new challenges.

Overview

8
8
years of professional experience
1
1
years of post-secondary education

Work History

Manager of Operations

Esi's Kitchen Limited
Gbawe, Ghana (Hybrid)
09.2018 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Developed and maintained relationships with external vendors and suppliers.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analyzed and reported on key performance metrics to senior management.
  • Devised processes to boost long-term business success and increase profit levels.
  • Increased profit by streamlining operations.

Export Manager

AMS Logistics Limited
Tema, Ghana (On-Site)
06.2015 - Current
  • Prepared various import, export and supplier forms for customs submittal.
  • Designed export strategies to meet project delivery requirements.
  • Processed company's import permit and export license processes.
  • Consulted with suppliers and agents to arrange proper in-transit permissions to ship to various locations.
  • Administered export of alcoholic and non alcoholic products for compliance with company and customs export policies.
  • Prepared and processed import and export documentation according to customs regulations, laws or procedures.
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
  • Coordinated with shipping and transport companies on behalf of clients.
  • Developed and maintained relationships with customs brokers, freight forwarders and customers.
  • Advised customers on transportation options, types of carriers or shipping routes.
  • Obtained necessary import and export licenses and permits for shipments.
  • Insured cargo against loss, damage or pilferage.
  • Maintained up-to-date knowledge of US customs regulations and international trade laws.
  • Designed export strategies to meet project delivery requirements

Business Owner

Native Pride Enterprise
Tema,Ghana (Hybrid)
05.2017 - Current
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained new employees on proper protocols and customer service standards.
  • Put together realistic budgets based upon costs and fees for successfully operating business

Education

High School Diploma -

Kumasi Anglican Senior High School, Kumasi, Ghana
Sep.2009 - Jul.2013

Skills

  • Price Structuring
  • Staff Training
  • Incident Response
  • Task Delegation
  • Team Leadership
  • Project Management
  • Assignment Delegation
  • Conflict Mediation
  • Graphic Design
  • Operation Monitoring

Reading, Football and Music

Reading has always been my first love even though I like to play and watch football matches.

I love music also, which is food for the soul 

Languages

English
Advanced (C1)

Timeline

Manager of Operations - Esi's Kitchen Limited
09.2018 - Current
Business Owner - Native Pride Enterprise
05.2017 - Current
Export Manager - AMS Logistics Limited
06.2015 - Current
Kumasi Anglican Senior High School - High School Diploma,
Sep.2009 - Jul.2013
Dominic Opoku PeprahFreight Forwarder