Dominic Opoku Peprah

Work History

Esi's Kitchen Limited

Gbawe, Ghana (Hybrid)

09.2018 - Current

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Partnered with vendors and suppliers to effectively manage and budget.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Supervised operations staff and kept employees compliant with company policies and procedures.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed systems and procedures to improve operational quality and team efficiency.
Developed and implemented strategies to maximize customer satisfaction.
Developed and maintained relationships with external vendors and suppliers.
Directed initiatives to improve work environment, company culture or overall business strategy.
Introduced new methods, practices, and systems to reduce turnaround time.
Analyzed and reported on key performance metrics to senior management.
Devised processes to boost long-term business success and increase profit levels.
Increased profit by streamlining operations.

AMS Logistics Limited

Tema, Ghana (On-Site)

06.2015 - Current

Prepared various import, export and supplier forms for customs submittal.
Designed export strategies to meet project delivery requirements.
Processed company's import permit and export license processes.
Consulted with suppliers and agents to arrange proper in-transit permissions to ship to various locations.
Administered export of alcoholic and non alcoholic products for compliance with company and customs export policies.
Prepared and processed import and export documentation according to customs regulations, laws or procedures.
Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
Coordinated with shipping and transport companies on behalf of clients.
Developed and maintained relationships with customs brokers, freight forwarders and customers.
Advised customers on transportation options, types of carriers or shipping routes.
Obtained necessary import and export licenses and permits for shipments.
Insured cargo against loss, damage or pilferage.
Maintained up-to-date knowledge of US customs regulations and international trade laws.
Designed export strategies to meet project delivery requirements

Native Pride Enterprise

Tema,Ghana (Hybrid)

05.2017 - Current

Prepared bank deposits and handled business sales, returns and transaction reports.
Consulted with customers to assess needs and propose optimal solutions.
Put together realistic budgets based upon costs and fees for successfully operating business.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Trained and motivated employees to perform daily business functions.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Introduced new methods, practices, and systems to reduce turnaround time.
Worked with marketing teams to create print and online advertisements to bring in new customers.
Assessed damaged materials and notified maintenance personnel of needed repairs.
Managed purchasing, sales, marketing and customer account operations efficiently.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Trained new employees on proper protocols and customer service standards.
Put together realistic budgets based upon costs and fees for successfully operating business