Dominic Okyere
System Enginner
Accra
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
IT Technician
African Bagg Limited / Televic Belgium Education
Accra
11.2017 - 11.2020
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Install new/rebuild existing servers and configure hardware, peripherals, services, setting
directories, storage, etc. in accordance with standard and project/operational requirement. - Installation of an E-learning lab with equipment, rack, 21 workstation and projector and providing two-hour training session on managing and troubleshoot systems.
- Research and recommend innovation, and where possible automated approaches for system administration tasks.
- Provide technical support for both hardware and software issue our users encounter.
- Manager the configuration and operation of client-based computer operating systems.
- Monitor the system daily and respond immediately to security or usability concerns.
- Upgrade systems and processes as required for enhanced functionality and security issue resolution.
- Administrate infrastructure, including firewall's, databases, mal ware protection software and other processes.
- Perform daily system monitoring, verifying the integrity and availability of all hardware,serve resources, system and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such backups. Perform regular security monitoring to identify any possible intrusion.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
Field Sale Executive /Network Support Engineer
Perfect Broadband Network
Accra
06.2015 - 06.2018
- Analyzing & Investigating Price.
- Monitored network hardware operations to evaluate proper configuration.
- Filed work (Selling Internet Plans).
- Developing the marketing strategy for the company in line with company objectives.
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Supported users in setup and configuration of wireless bridge networks.
- Designed and implemented cloud network infrastructures along with intra- and inter-data center connections.
- Oversaw junior-level engineers, directing work orders while monitoring performance metrics and consumer feedback.
- Diagnosed and executed resolution for network and server issues.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Designed and evaluated WAN and LAN connectivity technologies.
Technician Support (Contract)
Computer Warehouse Group – Ghana
Accra
04.2015 - 06.2015
- Installed Oracle Sun Exadata. (Vodafone Data Centre).
- Installing and Racking of Oracle Sun Exadata. (Vodafone Data Centre).
- Installing Racking of Netapp Storage Devices. (Ghana National Petroleum Corporation Data Centre
Field Sales Technician
I-SAT Solution Limited
Accra
05.2009 - 01.2014
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Maintained quality assurance and customer satisfaction objectives.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tracked and recorded parts and labor costs related to each service call.
- Wrote and revised maintenance procedures.
IT Support Café Assistance
Kesbakok Internet Café
Accra
08.2007 - 05.2010
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Café Assistance/IT Support
Tuff Cyber Internet Café And Business Centre
Accra
08.2005 - 03.2010
- Translated complex technical issues into digestible language for non-technical users.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Configured hardware and granted system permissions to new employees.
- Installed and configured operating systems and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
Education
No Degree - Training Certificate in Technical Works
Televic Academy
Belgium 04.2001 -
Certificate in Data Centre Management - Data Centre Management
Computer Warehouse Group
Accra 01.2015 - 03.2015
Bachelor of Science - Mathematical Thinking
Coursera Online Education
Online 12.2012 - 12.2012
Diploma - Diploma in Network Administration
Ghana Institute of Management And Public Administr
03.2007 - 10.2007
Honours Diploma - Information Technology Computing
NIIT Ghana
Accra 08.2004 - 01.2007
Skills
Desktop Technical Support
Wireless Networking
Application installations
Software deployment management
TCP/IP
Technical issues analysis
Staff education and training
Application support
Timeline
IT Technician
African Bagg Limited / Televic Belgium Education
11.2017 - 11.2020
Field Sale Executive /Network Support Engineer
Perfect Broadband Network
06.2015 - 06.2018
Technician Support (Contract)
Computer Warehouse Group – Ghana
04.2015 - 06.2015
Certificate in Data Centre Management - Data Centre Management
Computer Warehouse Group
01.2015 - 03.2015
Bachelor of Science - Mathematical Thinking
Coursera Online Education
12.2012 - 12.2012
Field Sales Technician
I-SAT Solution Limited
05.2009 - 01.2014
IT Support Café Assistance
Kesbakok Internet Café
08.2007 - 05.2010
Diploma - Diploma in Network Administration
Ghana Institute of Management And Public Administr
03.2007 - 10.2007
Café Assistance/IT Support
Tuff Cyber Internet Café And Business Centre
08.2005 - 03.2010
Honours Diploma - Information Technology Computing
NIIT Ghana
08.2004 - 01.2007
No Degree - Training Certificate in Technical Works
Televic Academy
04.2001 -