DOMINIC EKOW ABBAN
Kumasi
Summary
- Professional Branch Manager with a proven track record at TATA AFRICA HOLDINGS GHANA LIMITED, excelling in customer satisfaction and branch operations management. Manifested ability to exceed sales targets through effective employee development and sales management, achieving top performance metrics. Skilled in fostering customer relationships and leading teams to success.
Overview
1
1
year of professional experience
Work History
Branch Manager
TATA AFRICA HOLDING GHANA LIMITED
03.2023 - Current
- Frequently monitored branch performance against key performance indicators, taking corrective measures as needed to ensure objectives were met or exceeded.
- Maintained friendly customer interactions and satisfaction.
- Ensure customer satisfaction ratings scale by enhancing service quality and resolving client issues promptly.
- Supervised daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Education
Bachelor of Science - Mechanical Engineering
KWAME NKRUMAH UNIVERSITY OF SCEINCE AND TECHNOLOGY
Kumasi, Ghana09.2011
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Staff Supervision
- Employee Development
- Sales management
- Excellent work ethic
- Collections
- Sales Planning
- Marketing
Timeline
Branch Manager
TATA AFRICA HOLDING GHANA LIMITED
03.2023 - Current
Bachelor of Science - Mechanical Engineering
KWAME NKRUMAH UNIVERSITY OF SCEINCE AND TECHNOLOGY
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