DOMINIC EKOW ABBAN
Kumasi
Summary
Branch Manager with a proven track record at TATA AFRICA HOLDINGS GHANA LIMITED, excelling in customer satisfaction and branch operations management. Manifested ability to meet sales targets through effective sales management, Fostering customer relationships and customer service, multitasking, and time management abilities, Hardworking with Devoted to giving every customer a positive and memorable experience and leading teams to success by achieving top performance metrics.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Branch Manager
TATA AFRICA HOLDING GHANA LIMITED
Kumasi
06.2022 - Current
- Monitored branch performance against key performance indicators, taking corrective measures as needed to ensure targets were met or exceeded.
- Ensure customer satisfaction by enhancing service quality and resolving client issues promptly.
- Supervised daily operations for streamlined, ensuring timely execution of allocated tasks.
- Implemented effective sales strategies to achieve branch targets' expectations.
- Evaluated employee performance through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Monitored market share performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Resolved escalated customer complaints in a timely manner.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
Branch Manager
SYLVA SPARE PLUS COMPANY LIMITED
Kumasi
05.2016 - 06.2020
- Controlled daily operations of the branch, including workshop, warehouse, customer service, sales, and marketing activities.
- Conducted quarterly performance appraisals for all employees in the branch.
- Ensure internal control procedures to minimize risk exposure and maximize profitability in the branch.
- Analyzed data to identify trends of sales related to products, services, customers, and markets in the branch.
- Maintained up-to-date knowledge of product trends and competition in the industry.
- Established strong working relationships with our external customers, such as vendors and suppliers.
- Reports on operational performance metrics to management, further directives.
Branch Manager
PHC Motors Limited
Kumasi
02.2012 - 02.2014
- Directed daily operations of the branch, including customer service, sales, and marketing activities.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Created reports on operational performance metrics for management review.
- Provided feedback on performance, evaluations conducted by supervisors.
- Increased sales and service revenue by optimizing daily operations.
Service Manager
PHC Motors Limited
Kumasi
06.2009 - 01.2012
- Managed sales staff to ensure customer satisfaction and compliance with company sales policies.
- Forecasted departmental goals and targets, and enforced deadlines for quality and speedy task completion.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Motivated and supported workshop staff to achieve turnover.
- Managed team of auto technicians to ensure high-quality service delivery and customer satisfaction.
- Represented the service department in executive meetings, providing reports.
- Resolved customer complaints requiring management-level escalation.
- Ensure training sessions to improve employee effectiveness and address areas of weakness..
Education
Bachelor of Science - Mechanical Engineering
KWAME NKRUMAH UNIVERSITY OF SCEINCE AND TECHNOLOGY
Kumasi, Ghana09.2011
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Staff Supervision
- Employee Development
- Sales management
- Excellent work ethic
- Collections
- Sales Planning
- Marketing
- Quality Assurance
- Communication
- Planning
- Teamwork and Collaboration
- Multitasking
- Analytical and Critical Thinking
Affiliations
MEMBER OF BOYS SCOUT ASSOCIATION, 1989 to PRESENT,
POSITION HELD: District Scout Commissioner, 2022 to 2024
Professional Development
Mechanical Engineering, 2021
Certification
Motor Vehicle Technicians Part III certificate – awarded by Ghana education service - on December 2006.Ghana
Agricultural Engineering Technician Part II certificate - awarded by Ghana education service - on June 2001. Ghana
Agricultural Engineering Technician Part I certificate - awarded by Ghana education service - on July, 1998. Ghana
Agricultural Mechanics works certificate – awarded by Ghana education service on December 1996. Ghana
Accomplishments
Professional Engineer certificate.– awarded by Ghana Institution of Engineering (GhIE) on 22nd March 2022. Ghana
Mazda Brand and Product Course certificate - awarded by Itochu - on September 2019 in Ghana
Transport Management certificate (AST) awarded by Intercity STC Coaches Ltd. – on 27th June 2014 in Ghana
Truck Mounted Garbage Compactors Operation, Maintenance and repair / Ashok Leyland Truck chassis Maintenance Training - awarded by TPS Infrastructure Limited,– on 11th July 2007. New Delhi, India
Timeline
Branch Manager
TATA AFRICA HOLDING GHANA LIMITED
06.2022 - Current
Branch Manager
SYLVA SPARE PLUS COMPANY LIMITED
05.2016 - 06.2020
Branch Manager
PHC Motors Limited
02.2012 - 02.2014
Service Manager
PHC Motors Limited
06.2009 - 01.2012
Motor Vehicle Technicians Part III certificate – awarded by Ghana education service - on December 2006.Ghana
Agricultural Engineering Technician Part II certificate - awarded by Ghana education service - on June 2001. Ghana
Agricultural Engineering Technician Part I certificate - awarded by Ghana education service - on July, 1998. Ghana
Agricultural Mechanics works certificate – awarded by Ghana education service on December 1996. Ghana
Bachelor of Science - Mechanical Engineering
KWAME NKRUMAH UNIVERSITY OF SCEINCE AND TECHNOLOGY
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