Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Dominic Begoe

Accra

Summary

I am highly motivated, analytical, enthusiastic, and have a stellar record of accomplishment in connecting with customers, exceeding targets with strategic approaches, accepting challenges, aiming to excel in my career, and easily adapting to changes in the environment.

Overview

9
9
years of professional experience

Work History

Call Center Agent

Eservices Africa Limited (Electricity Company of Ghana)
11.2022 - 02.2024
  • Assisted customers with inquiries, issues and complaints via telephone, email and chat.
  • Developed strong relationships with customers through effective communication skills.
  • Manage large amounts of 80 inbound calls in a timely manner
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Supervisor

Frimps Mart
Accra
02.2020 - 03.2021
  • Directed and supervised team of 8 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Keeping daily financial report
  • Maximizing profitability and setting sales targets including by motivating the staff.

Corporate Sales Executive

United Bank for Africa
Accra
09.2019 - 01.2020
  • Serves as point of contact by addressing problems that customers reports by client's during or after sales
  • Assessed current trends in the marketplace to adjust product offerings accordingly.
  • Identified potential clients, developed relationships, and initiated contact with key decision makers.
  • Initiate business plan to drive customers acquisition through marketing initiative and corporate events that increase sales growth and improve brand recognition

Account Officer_National Service

Frimps Oil Com. Ltd.
09.2018 - 08.2019
  • Prepared bank reconciliation Statement and cash book
  • Prepared receivables
  • Prepared withholding tax and Memo
  • Responsible for receipts and payment of petty cash expenses payment vouchers
  • Prepared daily and monthly report on all the transaction to the finance manager

Corporate Sales Executive

OmniBSIC
Accra
04.2018 - 08.2018
  • Serves as point of contact by addressing all problems that are reported by customers including accounts opening
  • Forecast monthly revenue and develop road map in achieving target sets
  • Initiate business plan to drive customers acquisition through marketing initiative and corporate events that increase sales growth and improve brand recognition
  • Executed complex strategic contractual negotiation at a senior level with existing clients
  • Increased sales revenue growth and improve gross margin results by 60%
  • Frequently organized, prepared and present company's products to the prospective clients
  • Developed follow up programs that increased value for customers retent.

Sales Coordinator

Global Access Savings and Loan Company
10.2014 - 03.2018
  • Sell Company’s product by opening bank accounts
  • Carryout researched analyzed sales options
  • Trained, developed and managed the team performance to meet operational target
  • Managed all my sales team activities
  • Monitor daily sales operations
  • Audit the books of the sales team
  • Response complaints from customers and give after sales support when requested.

Education

Bachelor of Business Administration -

Kwame Nkrumah University of Science And Technology
10.2023

Higher National Diploma Certificate – HND in Accountancy -

Accra Technical University

Skills

  • Excellent skills in communication and interpersonal relations
  • Proficient in Microsoft Office and CRM tools
  • Excellent time-management and administrative expertise
  • Client Relationship Management
  • Quality Controls

Referees

  • Upon Request

Timeline

Call Center Agent

Eservices Africa Limited (Electricity Company of Ghana)
11.2022 - 02.2024

Supervisor

Frimps Mart
02.2020 - 03.2021

Corporate Sales Executive

United Bank for Africa
09.2019 - 01.2020

Account Officer_National Service

Frimps Oil Com. Ltd.
09.2018 - 08.2019

Corporate Sales Executive

OmniBSIC
04.2018 - 08.2018

Sales Coordinator

Global Access Savings and Loan Company
10.2014 - 03.2018

Bachelor of Business Administration -

Kwame Nkrumah University of Science And Technology

Higher National Diploma Certificate – HND in Accountancy -

Accra Technical University

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Dominic Begoe