DOMINIC ASANTE ASUMENG
TECHIMAN,BONO EAST REGION
Summary
Dedicated Information Technology Support Assistant highly effective in undertaking administrative and program management tasks. Capable of employing collaborative skill, cross-functional teamwork and ensure confidentiality and security in handling of information. Motivated to achieve outstanding success through prompt communication and helpful approach.
Passionate for continuous learning and trained in Ethical Hacking and Cyber Security, Cisco Cyber Operations, and Information Technology Infrastructure 4 Foundation (ITIL 4) to enhance knowledge and expertise. Commitment to personal and professional growth, experience from leadership positions held, in addition to educational background, decks me out with essential tools to excel in the ever evolving world of information technology and its related fields.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Computer Lab Technician
Valley View University
Techiman, Ghana
01.2024 - Current
- Mentoring and supervising interns.
- Maintaining efficient operation of computer lab equipment by conducting regular checks and troubleshooting and resolving computer and network-related issues.
- Providing Teaching Assistance and Enhancing user experience with prompt technical support and guidance.
- Responsible for software updates for improved system performance.
- Delivering training sessions on new software applications to enhance staff proficiency.
- Installing hardware components to upgrade computer systems.
- Configuring and mounting network devices.
- Supporting network and infrastructure, achieving optimal performance and connectivity.
Information Technology Support Assistant
VALLEY VIEW ADVENTIST HOSPITAL
Techiman - Bono East, Ghana
11.2022 - 09.2023
- Troubleshooting and resolving technical issues
- Researched emerging web technologies and trends for possible incorporation into sites
- Training employees on use of various software
- Creating and hosting of cloud meetings
- Troubleshooting computer and network related problems
- Teaching, mentoring and supervising interns
- Collaborating with other departments to organize IT related seminars for their respective members.
Work Study- Student
VALLEY VIEW UNIVERSITY-TECHIMAN CAMPUS
Techiman - Bono East, Ghana
12.2019 - 08.2021
- Assisted in configuration and mounting of network devices
- Served as Computer Laboratory Assistant, offering support and assistance to students and staff at Lab.
- Organized practical Networking classes for Information Technology students
- Aided in terminating Twisted Pair Cables for Network connectivity
- Responsible for Lab Maintenance and Troubleshooting of computers
- Designed and printed Student and Staff Identity Cards
- Assisted students with course registration processes
- Reported to immediate supervisor on lab-related tasks
- Served as Campus Photographer
- Read technical manuals or attended seminars to maintain knowledge of hardware and software.
Sales Personnel
VODAFONE GHANA
Kumasi, Ghana
11.2016 - 07.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Presented products to clients using dynamic presentations and practical use-case scenarios.
Pupil Teacher
ADVENT REFORMED INSTITUTE
Bomso, Ghana
09.2008 - 07.2012
- Deployed multiple types of teaching strategies in class.
- Graded and evaluated student assignments, papers and course work
- Gave out class works and home assignments to pupils, marked and gave out feedback.
- Encouraged creative thinking and motivated pupils by addressing individual strengths and weaknesses based on standardized testing results
- Kept students on-task with proactive behaviour modification and positive reinforcement strategies.
Education
Graduate Bachelor in (B.Sc.) Information Technology. - Information Technology
Valley View University
Ghana 09.2018 - 12.2022
West Africa Senior High Certificate Examination. - General Arts
Nkawkaw Senior High School
Ghana 08.2015 - 05.2018
Skills
- Ability to employ creative thinking and analytical skills in problem-Solving
- Adept in configuring Ubiquity devices, alongside assembling and mounting of racks
- Proficiency in Network Simulation and troubleshooting using Cisco Packet Tracer
- Strong IT support skills, capable of troubleshooting and resolving technical issues relating to software, hardware, and network devices
- Knowledgeable in cyber security principles
- Skilled in problem-solving, with ability to analyze complex issues and develop effective solutions
- Commitment to continuous learning, and staying updated with latest technologies and trends
- Working well in cross-functional teams, with effective collaboration and communication skills
- Strong time management skills, able to prioritize tasks and meet deadlines
- Excellent verbal and written communication skills for conveying technical information
- Conversant with basic Accounting Principles
- Skilled in Database Management, Computer Programming, Operating Systems and Cyber-security principles
- Computer Assembly Mastery
- Competency in using Microsoft office suite and well versed in working with Google Workspace
- Effective multitasking
- Skilled in Generative Artificial Intelligence Prompting
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Certification
- Certificate of Achievement
Artificial Intelligence Career Essentials, 03/06/2024 - 31/07/2024
ALX Africa
- Certificate in Information Technology infrastructure Library (ITIL4), 03/25/2024, 03/29/2024,
Ghana India Kofi Annan Center of Excellence in ICT
- Certificate of Completion
Cisco CyberOps Associate V1, 12/01/2023, 02/16/2024,
Ghana India Kofi Annan Center of Excellence in ICT
- Certificate of Completion
Ethical Hacker Version 10 (CEH-V1), 08/04/2020, 09/04/2020,
Supraja Technologies (India)
Accomplishments
- Valedictorian, December 2022 Mini-Graduation, Valley View University
- Overall Best Information Technology Student Award Recipient
- Best Behaved Male Non-Resident Award Recipient
- President, Students' Representative Council,
Valley View University - Techiman Campus
- Construction of Ultra-modern Water Fountain at Valley View University – Techiman Campus
Languages
English
Fluent
Twi (Akan)
Native
Seminars and Workshops
Certificate of Participation
Experiential Learning Masterclass
Ghana Library Authority
24/03/2023
Certificate of Participation
Computer Science Department ICT Expo '22
Valley View University
13/01/2022
Certificate of Participation
Dean of Students' Life and Services Leadership Seminar
Valley View University- Techiman Campus
04-07/04/2022
Timeline
Computer Lab Technician
Valley View University
01.2024 - Current
Information Technology Support Assistant
VALLEY VIEW ADVENTIST HOSPITAL
11.2022 - 09.2023
Work Study- Student
VALLEY VIEW UNIVERSITY-TECHIMAN CAMPUS
12.2019 - 08.2021
Graduate Bachelor in (B.Sc.) Information Technology. - Information Technology
Valley View University
09.2018 - 12.2022
Sales Personnel
VODAFONE GHANA
11.2016 - 07.2018
West Africa Senior High Certificate Examination. - General Arts
Nkawkaw Senior High School
08.2015 - 05.2018
Pupil Teacher
ADVENT REFORMED INSTITUTE
09.2008 - 07.2012
- Certificate of Achievement
Artificial Intelligence Career Essentials, 03/06/2024 - 31/07/2024
ALX Africa
- Certificate in Information Technology infrastructure Library (ITIL4), 03/25/2024, 03/29/2024,
Ghana India Kofi Annan Center of Excellence in ICT
- Certificate of Completion
Cisco CyberOps Associate V1, 12/01/2023, 02/16/2024,
Ghana India Kofi Annan Center of Excellence in ICT
- Certificate of Completion
Ethical Hacker Version 10 (CEH-V1), 08/04/2020, 09/04/2020,
Supraja Technologies (India)
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