SQL Database
Dominic Acquah
Network Technician
Sekondi-Takoradi
Summary
Driven Network Technician with a proven track record at Ghana Rubber Estate Limited, enhancing network performance and reliability through expert network troubleshooting and server administration. Leveraged strong problem-solving abilities and hardware installation skills to optimize IT operations, achieving significant improvements in system efficiency and user satisfaction.
Overview
5
5
years of professional experience
Work History
Network Technician
Ghana Rubber Estate Limited
09.2020 - Current
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Implemented remote monitoring tools to efficiently track system performance and address issues as they arose.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Supported company-wide IT initiatives, sharing expertise on networking best practices with colleagues across departments.
- Worked with outside vendors for fiber installations and service.
- Conducted thorough network assessments to identify areas for optimization and growth opportunities.
- Installed patches and performed backups, system builds and image updates.
- Troubleshot hardware and software to determine and rectify network problems.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Collaborated with network administrator in moving private folders to new Exchange servers.
- Supported users both local and by phone with problem resolution and education.
- Configured and maintained network backup and recovery procedures.
- Performed necessary maintenance to support network availability.
- Ran cabling and installed data drops for new node installations.
- Maintained detailed inventory records for all networking equipment, simplifying asset tracking and management practices within the department.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Azure Setup and configuration.
- SQL database configuration for Bismar software and installation.
IT Technician
Ghana Rubber Estate Limited
09.2019 - 08.2020
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Resolving Esxi issues and upgrading.
- Cisco Switch configuration
Education
Higher National Diploma - Information Technology
Takoradi Technical University
Takroadi, Ghana 05.2001 -
Skills
Network configuration
Switches and routers
Network Troubleshooting
Server Administration
Network Engineering
Remote Access Solutions
Operating System Knowledge
Hardware Installation
Network Performance Tuning
Cabling Infrastructure
Preventive Maintenance
Software
Adobe Photoshop Designer
Languages
English
Intermediate (B1)
Timeline
Network Technician
Ghana Rubber Estate Limited
09.2020 - Current
IT Technician
Ghana Rubber Estate Limited
09.2019 - 08.2020
Higher National Diploma - Information Technology
Takoradi Technical University
05.2001 -