SQL Database
Dominic Acquah
Network Technician
Sekondi-Takoradi
Summary
Driven Network Technician with a proven track record at Ghana Rubber Estate Limited, enhancing network performance and reliability through expert network troubleshooting and server administration. Leveraged strong problem-solving abilities and hardware installation skills to optimize IT operations, achieving significant improvements in system efficiency and user satisfaction.
Overview
5
5
years of professional experience
Work History
Network Technician
Ghana Rubber Estate Limited
09.2020 - Current
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Implemented remote monitoring tools to efficiently track system performance and address issues as they arose.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Supported company-wide IT initiatives, sharing expertise on networking best practices with colleagues across departments.
- Worked with outside vendors for fiber installations and service.
- Conducted thorough network assessments to identify areas for optimization and growth opportunities.
- Installed patches and performed backups, system builds and image updates.
- Troubleshot hardware and software to determine and rectify network problems.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Collaborated with network administrator in moving private folders to new Exchange servers.
- Supported users both local and by phone with problem resolution and education.
- Configured and maintained network backup and recovery procedures.
- Performed necessary maintenance to support network availability.
- Ran cabling and installed data drops for new node installations.
- Maintained detailed inventory records for all networking equipment, simplifying asset tracking and management practices within the department.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Azure Setup and configuration.
- SQL database configuration for Bismar software and installation.
IT Technician
Ghana Rubber Estate Limited
09.2019 - 08.2020
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Resolving Esxi issues and upgrading.
- Cisco Switch configuration
Education
Higher National Diploma - Information Technology
Takoradi Technical University
Takroadi, Ghana 05.2001 -
Skills
Network configuration
Software
Adobe Photoshop Designer
Languages
English
Intermediate (B1)
Timeline
Network Technician
Ghana Rubber Estate Limited
09.2020 - Current
IT Technician
Ghana Rubber Estate Limited
09.2019 - 08.2020
Higher National Diploma - Information Technology
Takoradi Technical University
05.2001 -
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