Summary
Overview
Work History
Education
Skills
voluntary works
research and publication
other papers awaiting publication
competence
references
Timeline
Generic
Doklah Kwame Anthony

Doklah Kwame Anthony

Summary

I am a highly motivated and solution-oriented individual holding a Bachelor of Science degree in Computer Science from Catholic University College, Ghana. As a successful professional in the field of computer science, I bring diverse experience and a commitment to delivering excellent results. My career objective is to secure a position within a graduate scheme where I can gain valuable commercial exposure and opportunities for progression, all while utilizing my skills and abilities effectively.

Overview

9
9
years of professional experience

Work History

IT Senior Manager

Tamale Teaching Hospital
12.2023 - Current
  • Enhanced system efficiency by streamlining IT processes and implementing automated solutions.
  • Reduced downtime and increased productivity through proactive infrastructure maintenance and upgrades.
  • Led a team of IT professionals in the successful execution of major projects, resulting in improved business operations.
  • Developed and implemented IT policies and procedures, ensuring compliance with industry standards and best practices.
  • Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
  • Coordinated technical training and personal development classes for staff members.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

IT Manager

Tamale Teaching Hospital
04.2021 - 11.2023
  • Improved network efficiency by implementing new server configurations and optimizing system operations.
  • Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
  • Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
  • Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
  • Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
  • Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
  • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
  • Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization.

Health Research Officer

Ministry Of Health
01.2020 - 02.2021
  • Enhanced research quality by implementing rigorous data collection and analysis methodologies.
  • Streamlined research processes for improved efficiency and reduced project timelines.
  • Increased funding opportunities by writing persuasive grant proposals and securing external partnerships.
  • Improved collaborative efforts with interdisciplinary teams, resulting in high-quality research outcomes.
  • Mentored junior researchers, fostering professional growth and enhancing team dynamics.
  • Coauthored publications in peer-reviewed journals, showcasing the impact of our team''s research efforts on advancing knowledge in the field.

Customer Care Representative

Tamale Teaching Hospital
08.2018 - 05.2019
  • Delivering a comprehensive service to enquiring customers
  • Delegating certain customer enquiries to specific Department
  • Managing a large number of incoming calls and emails
  • Keeping a record of customer interaction and details of actions taken
  • Building sustainable relationships where necessary
  • Reporting back on results.

Customer Serv. Relations (Student Attache)

MTN, SUNYANI OFFICE
10.2015 - 01.2016
  • Dealt directly with customers either by telephone, electronically or face to face
  • Responded promptly to customer inquiries
  • Handled and resolved customer complaints
  • Obtained and evaluated all relevant information to handle product and service inquiries
  • Performed customer verifications
  • Kept records of customer interactions and transactions
  • Recorded details of inquiries, comments and complaints
  • Communicated and coordinate with internal departments.

Startup Founder

Dominion Technology Services
03.2015 - Current
  • Increased company growth by developing and implementing innovative business strategies.
  • Established strong partnerships with key industry players for greater market presence.
  • Assembled and led a high-performing team, fostering a culture of collaboration and innovation.
  • Implemented effective marketing campaigns to increase brand recognition and attract new customers.
  • Monitored industry trends to stay competitive and adapt the company''s offerings accordingly.
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Defined company roles and responsibilities to establish and enhance processes.

Service Personnel

TAMALE TEACHING HOSPITAL (TTH)
- 08.2018
  • Managed and set-up of computer user accounts for Hospital Staff
  • Troubleshooting and maintenance of Hospital Administration Systems
  • Installed and Maintained Software like imaging viewing Apps and assisted Doctors with result Analysis
  • Managed and Maintained the Hospital Administration and Management System (HAMS)
  • CCTV installation and report Analysis
  • Assisted and guided Hospital staffs in what to do
  • Monitored Hospital Network.

Marketing & Communication

AIESEC GHANA
01.2016 - 08.2017
  • Prepared and planned the publication of all publicity material to maximize brand promotion
  • Created marketing campaigns and worked with AIESEC to see them executed
  • Created and developed new innovative ways to communicate the company message to their existing customers
  • Planned marketing events and evaluated their success
  • Evaluated the effectiveness of all marketing activity
  • Developed and implemented an internal marketing program
  • Assessed program requirements and aid personnel in handling the project well
  • Prepared a communication and media promotion budget, assessed and appraised growth.

Project Director

TECH GHANA & ASSOCIATION TECH KIDS PROJECT
08.2016 - 08.2017
  • Planned Projects and Implementation
  • Proposal, Partnership Media Coverage and Sponsorship Acquisition
  • Regent Technologies Representative at Tech Ghana Programs
  • Identified and obtained the support and advice required for the management, planning and control of the Tech Ghana Project
  • Managed managed project administration with my team
  • Reported through agreed lines on project progress through highlighted reports and end-stage assessments
  • Monitored the overall progress and use of resources, initiating corrective action where necessary.

Education

Master of Science - Information Technology

KWAME NKRUMAH UNIVERISTY OF SCIENCE AND TECHNOLOGY
KUMASI
09.2024

BSc. Computer Science -

Catholic University College of Ghana
Sunyani, Brong Ahafo Region
07.2017

Senior Secondary School Certificate (General Arts) -

Mawuli School
Ho, Volta Region
06.2013

Skills

  • Good interpersonal Skills and human relations
  • Good organizational and time management Skills and Self motivated
  • Strong Personality and highly motivated Professional with strong work ethics
  • CRM Software
  • Microsoft Office Suite
  • Sales Techniques
  • Cross-selling

voluntary works

Ghana red cross Society (2009 till date)

research and publication

  • Traditional Medicine as a Synergy to orthodox medicine in Dagbon Area of Ghana, International Journal of Humanities Social Sciences and Education (IJHSSE), 5, 7, 2018, 143-149, http://dx.doi.org/10.20431/2349-0381.0507016
  • Antibiotic Resistance Pattern of Moraxella Catarrhalis in Patients with Respiratory Tract Infections at Tamale Teaching Hospital, ARC Journal of Public Health and Community Medicine, 3, 3, 2018, 12-19, dx.doi.org/ 10.20431/2456-0596.0303002
  • Risk Factors of Non-Communicable Disease, International Journal of Humanities Social Sciences and Education (IJHSSE), 5, 10, 2018, 1-14, http://dx.doi.org/10.20431/2349-0381.0510003
  • Quality Control and Standards of Traditional Medicinal Products: A Highly Committed Agenda, International Journal of Research Studies in Medical and Health Sciences, 4, 2, 2019, 04-14

other papers awaiting publication

  • Predictors of traditional medicines utilization in the Ghanaian health care practice: Interrogating the Dagbon situation, Journal of Community Health (Submitted)
  • Walking the policy talk: Integration of traditional medical practices into mainstream health care system in Ghana, Jacobs international Journal of community and family medicine (Submitted)

competence

  • Fluent in both written and spoken English
  • Highly effective interpersonal and communication skills and demonstrated ability to cultivate productive working relationships with a range of stakeholders.
  • Discreet and tactful in all assigned duties with an added ability to operate as a member of a multidisciplinary and multi-cultural team.
  • Ability to adopt and learn quickly
  • Good presentation skills
  • Ability to work with minimal supervision and an added quality to deliver under pressure and work overtime.
  • Self-confident and goal- oriented with an ability to meet deadlines.
  • Highly creative and innovative.
  • Highly confident and an added ability to cooperate well with others to ensure successful planning and implementation of projects.

references


  • Mr. Mohammed Kartu Issah, Head OF IT, Tamale Teaching Hospital, 0244921632/0203679210. issah.kartu@tth.gov.gh
  • Mr. Harunah Mussien, Network Engineer, Tamale Teahing Hospital, +233246887101
  • Dr. Iddrisu Yahaya, Clinician and Head of Chest Clinic, Tamale Teaching Hospital, 0243056267/0202788319, abdallahyahaya47@yaho.com

Timeline

IT Senior Manager

Tamale Teaching Hospital
12.2023 - Current

IT Manager

Tamale Teaching Hospital
04.2021 - 11.2023

Health Research Officer

Ministry Of Health
01.2020 - 02.2021

Customer Care Representative

Tamale Teaching Hospital
08.2018 - 05.2019

Project Director

TECH GHANA & ASSOCIATION TECH KIDS PROJECT
08.2016 - 08.2017

Marketing & Communication

AIESEC GHANA
01.2016 - 08.2017

Customer Serv. Relations (Student Attache)

MTN, SUNYANI OFFICE
10.2015 - 01.2016

Startup Founder

Dominion Technology Services
03.2015 - Current

Service Personnel

TAMALE TEACHING HOSPITAL (TTH)
- 08.2018

Master of Science - Information Technology

KWAME NKRUMAH UNIVERISTY OF SCIENCE AND TECHNOLOGY

BSc. Computer Science -

Catholic University College of Ghana

Senior Secondary School Certificate (General Arts) -

Mawuli School

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