Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dogbe Amamu Jesse

Accra

Summary

Highly organized and results-driven individual with 8 years of experience in dynamic service environments. Proven expertise in real-time tracking, customer service, problem-solving, and team coordination, seeking to leverage these skills into a challenging service role. Adept at coordinating complex schedules, managing urgent requests, and ensuring efficient operations to enhance service delivery and customer satisfaction

Overview

8
8
years of professional experience
1
1
Certification

Work History

Appliance Dispatcher

KASANET LLC
01.2024 - Current
  • Managed and dispatched appliance technicians daily, coordinating service calls across the diverse geographic regions of Maryland, DC, and Virginia.
  • Utilized Housecall Pro and custom scheduling software for efficient scheduling and tracking of technician movements.
  • Optimized daily routes for technicians, significantly contributing to reduced travel time and improved operational efficiency.
  • Prioritized and managed high-priority and emergency service calls by flagging them for rapid response and resolution.
  • Communicated consistently with technicians via online phone, and mobile app to provide updates, instructions, and support.
  • Maintained proactive communication with customers through phone calls, emails, and text updates, providing real-time information on arrival times and potential delays and the progress of their jobs
  • Monitored job progress and technician locations using GPS tracking systems, Housecall Pro App, and Google Maps to ensure adherence to schedules and service protocols.
  • Successfully resolved logistical challenges and unexpected issues, including vehicle breakdowns, by re-routing technicians and adjusting schedules on the fly.
  • Maintained accurate dispatch logs, service reports, and detailed customer interaction records.
  • Generated reports to monitor and improve on-time rates.
  • Remote (Accra, Ghana)

Supervisor

DORA'S COLD STORE LTD
Tamale
01.2022 - 01.2024
  • Conducted daily stock analysis to ensure optimal inventory levels and minimize waste.
  • Managed financial service operations, ensuring accurate record-keeping and efficient transactions.
  • Oversaw general daily operations, maintaining smooth workflow and high productivity.

Loan Processing Officer

GHANA NATIONAL ASSOCIATION OF TEACHERS
Accra
01.2018 - 01.2022
  • Processed loans for teachers, ensuring compliance with organizational policies and guidelines.
  • Provided comprehensive loan advice to applicants, guiding them through the application process and repayment plans.
  • Managed the tracking and maintenance of teachers' loan records, ensuring accuracy and confidentiality.
  • Provided general office assistance, including administrative and clerical support, contributing to smooth departmental operations.
  • Assisted with retirement plan inquiries and documentation for members.
  • Streamlined data entry processes for loan applications, ensuring timely and accurate submission to facilitate efficient loan disbursement cycles.
  • Reviewed and verified supporting documentation to ensure loan applications conformed to internal standards and regulatory requirements.
  • Consolidated loan portfolio data for internal audits, reinforcing transparency and supporting adherence to financial governance policies.
  • Redesigned member communication templates for loan updates, clarifying information dissemination and minimizing applicant follow-up inquiries.
  • Enhanced audit readiness by compiling comprehensive documentation packages for all teacher loan approvals, supporting seamless verification processes and timely compliance reporting.

Education

Bachelor's Degree - Electronic and Communication Engineering

All Nations University
Koforidua, Ghana
01.2018

High School Certificate -

Wesley Grammar High School
Accra, Ghana
01.2011

Skills

  • Route Optimization, Scheduling & Coordination, Real-time Tracking, Customer Service (Call, Email, Text), Problem-Solving, Multi-tasking, Prioritization, Decision-Making (under pressure), Team Coordination, Geographic Knowledge (Maryland, DC, Virginia regions), Adaptability and Attention to Detail
  • Proficient in: Housecall Pro, Google Maps, Microsoft Excel, Microsoft Word, Microsoft Outlook

Certification

Certificate award for All Nations space observation group

Timeline

Appliance Dispatcher

KASANET LLC
01.2024 - Current

Supervisor

DORA'S COLD STORE LTD
01.2022 - 01.2024

Loan Processing Officer

GHANA NATIONAL ASSOCIATION OF TEACHERS
01.2018 - 01.2022

Bachelor's Degree - Electronic and Communication Engineering

All Nations University

High School Certificate -

Wesley Grammar High School

Similar Profiles

CREATE PROFILE
Dogbe Amamu Jesse