Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Work Preference
Affiliations
Timeline
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Desmond Kwesi Kwame

Desmond Kwesi Kwame

Counsellor
Accra,Greater Accra

Summary

AN EXPERIENCED MANAGER AND COUNSELOR.

I am highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. I posses excellent planning, problem-solving and decision-making abilities. I am a detail-focused individual bringing hands-on approach and amazing energy to meet task-based needs. My Reliable, quick-paced and team-oriented nature streamlines background operations with focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations. I am also a sharp and focused educator and counsellor offering over 7 years of expertise in education leadership. Dedicated to success of students, faculty and families with focus on addressing individuals while maintaining overall compliance with procedures and academic performance. additionally i am flexible and professional while using compassion with gentle discipline.

Overview

19
19
years of professional experience
1
1
Language
11
11
years of post-secondary education

Work History

PRINCIPAL

KWAJEN INTERNATIONL SCHOOL
Accra, Greater Accra
12.2022 - 01.2024
  • Manage teachers and school staff
  • Assigning tasks and coordinating schedules
  • Observing and overseeing job performance and writing reviews and recommendations
  • Mentoring and arranging professional development opportunities
  • Developing and implementing curriculum standards
  • Meeting with parents discussing student progress and behavior
  • Disciplining and counseling students
  • Proposing and managing the school budget
  • Overseeing capital projects and maintenance
  • Procuring school supplies
  • Arranging and maintaining school security
  • Gathering standardized testing and other reporting data to present to the regulatory bodies
  • Drafting and Executing on school policies as directed by the school board
  • Inspiring students and staff toward a shared vision of school activities
  • Setting high ethical and performance standards for the school
  • Developing strong community partnerships and relationships.

HR CONSULTANT

UNITED COMMERCIAL TRADING
Accra, Greater Accra
02.2021 - 10.2022
  • Administering compensation, benefits and performance management systems, and safety and recreation programs
  • Identifying staff vacancies and recruit, interview and select applicants
  • Providing current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.
  • Created job descriptions for all positions within the organization to ensure proper classification of employees.
  • Facilitated workshops on topics such as conflict resolution, diversity awareness and team building initiatives.
  • Maintained up-to-date knowledge of changes in employment legislation.
  • Prepared reports on employee relations issues such as grievances, disciplinary Actions, terminations and other personnel matters.
  • Investigated complaints of discrimination or harassment in accordance with company policy.
  • Implemented processes for tracking employee attendance records.
  • Conducted interviews for potential new hires, including screening resumes and conducting reference checks.
  • Advised managers on best practices when it comes to managing their teams effectively.
  • Devised strategies to orientate, train and direct staff to achieve corporate objectives.
  • Developed and maintained courteous and effective working relationships.

GENERAL MANAGER OPERATIONS

DESABI INNOVATIONS
ACCRA, GREATER ACCRA
01.2015 - 11.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Coordinating and implementing marketing communication projects with
  • Responsibilities that include public relations, training events management
  • Advertising, and creating brand awareness
    Managed all aspects of daily business operations including budgeting, staffing
  • Scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards
    Of service delivery.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to
  • Ensure efficient operations.
  • Supervised employees through planning, assignments, and direction.
  • Created a positive work environment by developing team building activities that
  • Encouraged collaboration among departments.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Organizing the preparation of proposals and presentations using marketing
  • Resource materials such as capability study documents, brochures, handbills, posters, websites and reports

(BDO) BUSINESS DEVELOPMENT EXECUTIVE

DCI MICROFINANCE LIMITED, TEMA BRANCH
TEMA, GREATER ACCRA
02.2014 - 08.2015
  • Developed and maintained courteous and effective working relationships.
  • Passionate about learning and committed to continual improvement.
  • Drive the Marketing Team
  • Sign up, maintain and provide financial comfort to both individual and corporate clients.
  • Maintained a database of contacts from prospective clients for future follow-ups.
  • Built relationships with clients, partners and vendors to facilitate successful partnerships.
  • Developed and implemented strategies to increase customer base and revenue growth.
  • Expand existing markets and help entry into new market segments
  • Provide investment advice to Asset Management clients and prospects
  • Provide pro-active communication to clients

APPRENTICESHIP

HOTEL JOECARL
Accra, Greater Accra
01.2013 - 12.2014
  • Handle customer complaints and requests
  • Portfolio structuring, monitoring and re-balancing
  • Help in product development
  • Maintain intelligent market information about competitors and competing products
  • Assist in fund management assignments
  • Prepare and make presentation to individual and corporate prospects
  • Any other duties assigned by Management
  • Obtain reasonable knowledge of the hospitality industry in the hopes of furthering a career in the field
  • Managed customer inquiries through phone calls, emails, or other forms of communication
  • Provided administrative support by completing tasks such as filing documents and scheduling meetings
  • Worked with team members to promote great customer service and pleasant work environment
  • Maintained a professional attitude when dealing with guests, staff and management
  • Organized special events such as banquets, conferences, weddings
  • Resolved customer complaints promptly and efficiently
  • Coordinated with other departments to ensure efficient functioning of the hotel operations.

PROCURMENT OFFICER

NATIONAL SERVICE (AUDIT SERVICE GHANA)
Accra, Greater Accra
09.2013 - 10.2014
  • Manage fixtures and furniture of various departments
  • Assist in preparation of procurement documents
  • Assist in the procurement of various assets for all departments under our jurisdiction.

GENERAL MANAGER

EROSAM MICROFINANCE COMPANY LIMITED
Accra
01.2010 - 01.2013
  • Setting a process which will drive the sales & business development of the branch
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales
  • Explain, promote, sell and/or customize appropriate banking/financial products that meet the financial needs of clients
  • Proactively acquire new client relationships and opening business accounts on face-to-face basis
  • Analyzing latest marketing trends and tracking competitors' activities and providing valuable inputs for fine tuning sales & marketing strategies
  • Plan and carry out sales activities to achieve numbers and value targets of banking and financial products
  • Attending inquiries to utmost satisfaction of prospects to optimize sales chances
  • Strategize the business target and ensure a healthy relation between bank and customer
  • Analyzing credit requests by clients and ensuring their needs are taken care of on time when all conditions precedent are fully met
  • Ensuring effective co-ordination between sales team & clients to carry out all the activities in smooth manner
  • Developing & implementing sales action plans for clients that will facilitate the achievements of business objectives of the company
  • Developing & implementing plans for various alternate channels to improve the performance of the team
  • Working as an effective leader for fulfilling business objective and achieve assigned targets.

RELATIONSHIP MANAGERS ASSISTANT

BARCLAYS BANK HIGH STREET
Accra
01.2010 - 11.2010
  • Prepare KYC files, advice clients on best investment opportunities
  • Monitor clients account movements
  • Organized and maintained filing systems for documents and records
  • Served as contact person and source of information to maintain good communication with clients
  • Developed positive relationships with internal customers through effective communication techniques
  • Provided administrative support to senior management team
  • Assisted in the preparation of reports, presentations and correspondence.

TEACHER AND ADMINISTRATOR

PROGRESSIVE SCHOOL OF ACCOUNTANCY
Accra
01.2005 - 01.2009
  • Teach accounting, costing, and economics
  • Prepare teachers payroll including receipts and payments
  • Utilized document management system to organize company files, keeping up- to-date and easily accessible data
  • Created plans to propose solutions to problems related to efficiency, costs or profits
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development
  • Developed and implemented lesson plans based on curriculum objectives
  • Conducted one-on-one tutoring sessions with struggling students
  • Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.

Education

CREATION THERAPY CERTIFICATE - COUNSELLING

MIND RENEWAL INTERNATIONAL(MRI) & (S.A.C.C.)
USA & GHANA
10.2023 - 02.2024

Bachelor of Science - BANKING & FINANCE

UNIVERSITY OF PROFESSIONAL STUDIES
ACCRA, GHANA
09.2008 - 05.2012

ADVANCED BUSINESS CERTIFICATE - ACCOUNTING

PROGRESSIVE SCHOOL OF ACCOUNTANCY (PROSA)
ACCRA, GHANA
02.2005 - 04.2007

SENIOR SECONDARY SCHOOL CERTIFICATE EXAM (SSSCE) - ACCOUNTING

PROGRESSIVE SCHOOL OF ACCOUNTANCY
ACCRA, GHANA
11.2004 - 10.2006

BASIC EDUCATION CERTIFICATE EXAM - BASIC EDUCATION

SAP'S SCHOOL
ACCRA, GHANA
05.1999 - 10.2001

Skills

  • Curriculum Development and
  • Oversight
  • Academic Administration
  • Teaching and Learning Assessments
  • Instructional Leadership
  • School Administration
  • Public Speaking
  • Crisis Intervention
  • Counseling
  • Needs Assessment
  • Effective Communication
  • Complaint Management
  • Attention to Detail
  • Team Collaboration
  • Task Prioritization
  • Flexible and Adaptable
  • Business Administration
  • Financial Administration
  • Operations Oversight
  • Service Quality Improvement
  • Business Development
  • Quality Management
  • Strategic Planning
  • Leadership
  • Team Player
  • Recruitment
  • Process Improvements
  • Policy/program development
  • Analytical Skills
  • Staff Motivation
  • Team training and development
  • Human Resources Leadership
  • Client Account Management
  • Client Relations
  • Problem Resolution
  • Operations Start-Up
  • Project Planning

Accomplishments

  • Founding member and communications director of the banking and finance students association of University of professional studies
  • Founder, president and instructor of the salsa club of UPSA
  • Founder and president of the pool table club of UPSA
  • OTHER ABILITIES
  • Performing difficult staffing duties, including dealing with understaffing, refereeing disputes, and administering disciplinary procedures
  • Analyzing and modifying compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements
  • Planning and conducting new employee orientation to foster positive attitude toward organizational objectives
  • Serving as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
  • Identifying and analyzing training needs in order to design employee development, language training and health and safety programs
  • Conducting exit interviews to identify reasons for employee termination.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementTeam Building / Company RetreatsWork from home optionPersonal development programsStock Options / Equity / Profit Sharing401k match

Affiliations

  • British Council Partner Schools
  • Assemblies of God ( AG ) Ghana

Timeline

CREATION THERAPY CERTIFICATE - COUNSELLING

MIND RENEWAL INTERNATIONAL(MRI) & (S.A.C.C.)
10.2023 - 02.2024

PRINCIPAL

KWAJEN INTERNATIONL SCHOOL
12.2022 - 01.2024

HR CONSULTANT

UNITED COMMERCIAL TRADING
02.2021 - 10.2022

GENERAL MANAGER OPERATIONS

DESABI INNOVATIONS
01.2015 - 11.2022

(BDO) BUSINESS DEVELOPMENT EXECUTIVE

DCI MICROFINANCE LIMITED, TEMA BRANCH
02.2014 - 08.2015

PROCURMENT OFFICER

NATIONAL SERVICE (AUDIT SERVICE GHANA)
09.2013 - 10.2014

APPRENTICESHIP

HOTEL JOECARL
01.2013 - 12.2014

GENERAL MANAGER

EROSAM MICROFINANCE COMPANY LIMITED
01.2010 - 01.2013

RELATIONSHIP MANAGERS ASSISTANT

BARCLAYS BANK HIGH STREET
01.2010 - 11.2010

Bachelor of Science - BANKING & FINANCE

UNIVERSITY OF PROFESSIONAL STUDIES
09.2008 - 05.2012

ADVANCED BUSINESS CERTIFICATE - ACCOUNTING

PROGRESSIVE SCHOOL OF ACCOUNTANCY (PROSA)
02.2005 - 04.2007

TEACHER AND ADMINISTRATOR

PROGRESSIVE SCHOOL OF ACCOUNTANCY
01.2005 - 01.2009

SENIOR SECONDARY SCHOOL CERTIFICATE EXAM (SSSCE) - ACCOUNTING

PROGRESSIVE SCHOOL OF ACCOUNTANCY
11.2004 - 10.2006

BASIC EDUCATION CERTIFICATE EXAM - BASIC EDUCATION

SAP'S SCHOOL
05.1999 - 10.2001

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Desmond Kwesi KwameCounsellor