DIVINE OVIE SOSU
Accra
Summary
Experienced with project assistance and teamwork. Utilizes strong organizational skills to manage tasks efficiently. Knowledge of effective communication and time management to support team objectives.
Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving.
Overview
4
4
years of professional experience
Work History
Networking and Cloud Intern
Bulk Oil Storage and Transportation Company
09.2024 - 10.2024
- Accessed LAN and wireless network connectivity across 3+ office branches, contributing to a 15% reduction in downtime over a 2-month period.
- Installed and configured 20+ routers, switches, and workstations within 6 weeks, accelerating deployment timelines and improving employee access to IT resources.
- Resolved over 40 technical support tickets within an average of 24 hours, achieving a 90% first-response resolution rate and improving internal service efficiency.
- Applied basic network security protocols and conducted weekly system maintenance over the 2-month internship, helping to safeguard data and ensure operational continuity.
IT Intern
Certified Learning Solution Limited
11.2021 - 06.2024
- Applied business improvement strategies that led to a 15% increase in internal process efficiency and reduced workflow delays over a 6-month period.
- Organised and facilitated 10+ AI training sessions for staff and interns, resulting in 80% of participants reporting proficiency in using AI tools for research and productivity.
- Developed and maintained internal systems and web tools using HTML, CSS, JavaScript, Python, and MySQL, supporting operations across 3 departments.
IT Assistant
Jetlink Limited
09.2020 - 10.2023
- Redesigned and rebuilt the company’s website, resolving 15+ persistent bugs, which solved load speed by 30% and reduced user complaints by 50% within 3 months.
- Supervised daily IT operations for a team of 5 technicians, ensuring 98% system uptime and consistent adherence to performance and service-level targets.
- Resolved over 100 hardware and software issues for staff and customers within an average turnaround time of 1–2 business days, increasing customer satisfaction by 20% based on internal feedback.
Education
Bachelor of Science - Computer Science
Ghana Communication Technology University
Tesano, Accra08.2025
Skills
- Skilled in technical problem-solving
- Cloud platform proficiency
- Microsoft Excel proficiency
- Web development technologies
- Networking principles
- Fundamental abilities
- Resolved network connectivity issues
- Customer service and communication
- Effective time management
Accomplishments
- Designed and deployed scalable cloud solutions on AWS and Azure, including containerized applications, serverless architectures
- Achieved AWS / Azure / GCP certifications (Solutions Architect, cloud practitioner, etc.)
- Deployed a serverless application on AWS using Lambda, API Gateway, and DynamoDB, reducing hosting costs by 50%
- Best networking intern during my stay at jetlink ghana (2020-2024)
Languages
English – Advanced Proficiency
LEADERSHIP & ACTIVITIES
Committee Chair – Sports and Entertainment Led a team of 12 members to organize over 8 campus-wide events, including sports tournaments, cultural festivals, and talent shows. Achieved a 40% increase in student participation through strategic promotion, scheduling, and stakeholder engagement Organizing Secretary – Student Representative Council (SRC) Coordinated campus-wide programs and initiatives, serving as the key liaison between students, management, and external partners. Successfully spearheaded high-impact events such as the Escape Invasion Week celebration Spearheaded the planning and execution of 8+ large-scale campus events, resulting in the highest-ever student participation rate in campus events and improved student satisfaction Cloud Intern – BOST Configured and combined AWS and Azure cloud resources, leading to a 15% reduction in cloud infrastructure costs by optimizing resource allocation.
Timeline
Networking and Cloud Intern
Bulk Oil Storage and Transportation Company
09.2024 - 10.2024
IT Intern
Certified Learning Solution Limited
11.2021 - 06.2024
IT Assistant
Jetlink Limited
09.2020 - 10.2023
Bachelor of Science - Computer Science
Ghana Communication Technology University
Interests
Reading tech articles, Sports and swimming, Research and training, Event organization
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