Dinolia Sedinam Eddah
Accra
Summary
Dynamic and versatile professional with a background in education and psychology. Strong interpersonal, communication, and problem-solving skills. Experienced in administrative and business settings. Keen interest in human behavior, learning, and development. Recognized for adaptability, organization, and empathy. Able to connect with individuals and efficiently manage responsibilities. Passionate about growth, learning, and adding value in any environment. Offering a compassionate approach with eagerness to learn and develop in a supportive environment. Contributes to an understanding of basic counselling techniques and strong interpersonal communication skills. Ready to use and develop active listening and empathetic communication in an administrative role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Volunteer Guidance and Counseling Assistant
Akatsi Senior High Technical School
05.2025 - Current
- I support students' academic, personal, social, and career development. I help identify strengths, address challenges, improve decision-making, and promote mental well-being. Counsel and guide students in setting goals, resolving conflicts, and adapting to school life, thereby fostering holistic growth and future readiness.
- I assist students in setting academic goals, improving study habits, and addressing learning difficulties.
- I help students explore career options, make informed choices, and plan for further education or vocational paths.
- I support students in developing self-awareness, interpersonal skills, and emotional intelligence.
- I provide immediate help and referrals during personal or emotional crises that affect students' well-being or performance.
- I mediate peer or student-teacher conflicts and teach effective communication and problem-solving skills.
- I work with parents and teachers to support students' overall development and resolve academic or behavioral concerns.
- Students receive tailored academic support, resulting in improved study habits and higher academic achievement.
- Students gain clarity on career paths and make informed decisions about their future.
- Counselling helped some students manage stress, build resilience, and develop healthy coping strategies.
- Participated in team meetings to discuss case strategies and improve counselling approaches.
- Attended trainings, staff meetings and professional development seminars, enhancing performance and supporting departmental goals.
National Service Personnel (Certification Department)
Nursing and Midwifery Council of Ghana
11.2023 - 10.2024
- Assisted in the smooth processing and issuance of certificates to qualified nurses, midwives, and other healthcare professionals across the country. Responsibilities include verifying and validating applicant credentials, updating certificate records, and ensuring accurate data entry into the Council's system. Provided frontline support to applicants through phone calls, emails, and in-person inquiries.
- Handled the processes and issuance of certificates for qualified nurses and midwives.
- Verified applicants' information and ensured accurate data entry into the certification database.
- Liaised with other departments to cross-check educational records and licensing requirements
- Responded to inquiries from clients and institutions regarding certificate status and processes
- Maintained organized records of certified individuals and assisted with document archiving.
- Support the administrative team in managing deadlines and processing bulk applications.
- Ensured confidentiality and compliance with the council's standards and data protection policies
- Attention to detail and accuracy.
- Client service and professional communication.
- Time management and organizational skills.
- Experience with records management and data systems
- Team collaboration in a regulatory environment.
Intern Receptionist
Nursing and Midwifery Council of Ghana
10.2022 - 11.2022
- Maintained a front desk area to ensure a professional and organized environment. Supported administrative tasks such as filing, photocopying, and document handling. Maintained a courteous and professional demeanor at all times, ensuring positive client experience and effective communication across departments.
- Scheduled appointments and maintained a log of daily visitors.
- Managed approximately 30 incoming and outgoing mails and official correspondence per day from clients.
- Ensured confidentiality and upheld professional standards in all interactions.
- Welcomed clients and provided accurate information regarding the council's services and procedures.
- Successfully handled a high volume of clients and inquiries daily while maintaining a calm and professional demeanor.
- Contributed to improving the clients' check-in process by organising the front desk for smoother flow and faster services.
- Maintained accurate appointment and inquiry records, reducing follow-up delays and improving client satisfaction.
- Recognized by supervisors for excellent customer service and prompt response to public inquiries.
- Demonstrated reliability by managing front desk duties with minimal supervision and consistent punctuality.
- Participated in data collection and analysis for nursing evaluations and workforce planning initiatives.
- Contributed to the preparation of reports summarizing findings from compliance audits and assessments.
- Analyzed problems and worked with teams to develop solutions.
Education
Bachelor of Arts - Education with Psychology
University of Ghana
Legon08.2023
Skills
- Results-driven
- Empathy
- Time management
- Computer literate
- Analytical
- Fast learner
- Computer skills
- Attention to detail
- Verbal and written communication
- Problem-solving
Websites
Accomplishments
- General Secretary Anlo Senior High School – Scripture Union of Ghana (2017): Demonstrated leadership skills and organized events promoting student participation in extracurricular activities.
- Prime Heritage District Quiz Dzita Agbledomi Basic School– Certificate of Participation (2014).
Certification
Certificate of Completion in Emergency First Aid – Medical Simulation Skills Institute in collaboration with Nursing and Midwifery Council of Ghana. 12th March, 2024
Languages
English (Fluent)
Ewe (Fluent)
Twi (Conversational)
References
Edward Kwadzo, Agbeko, The Municipal Manager, 0247749462, National Health Insurance Authority, Keta-Volta Region
Hobbies and Interests
Reading, Volunteering, Travel, Fitness, Cooking, Running, Running own Business
Timeline
Volunteer Guidance and Counseling Assistant
Akatsi Senior High Technical School
05.2025 - Current
National Service Personnel (Certification Department)
Nursing and Midwifery Council of Ghana
11.2023 - 10.2024
Intern Receptionist
Nursing and Midwifery Council of Ghana
10.2022 - 11.2022
Bachelor of Arts - Education with Psychology
University of Ghana
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