Dinah Maame Awuah
Accra Ghana
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Industrious Guest Services Agent adept in expedient complaint resolution through tactful and diplomatic communication combined with resourceful problem-solving. Driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations.
Overview
4
4
years of professional experience
Work History
Guest Service Agent
Accra Marriott Hotel
Accra Ghana
07.2021 - 02.2023
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Responded to guest inquiries, complaints, and special requests to increase customer satisfaction.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Answered guest inquiries and provided information regarding hotel services and amenities.
Waitress
Accra Marriott Hotel
Accra Ghana
06.2020 - 07.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supported needs of over 50%- person wait staff who attended to specific needs of countless customers daily for food restaurant with social relevancy and intentionality
Cashier
Airport View Hotel
Accra Ghana
10.2019 - 06.2020
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Responded promptly to requests for assistance, spills, and customer inquiries.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy
- Used POS system to enter orders, process payments, and issue receipts.
- Lifted up to 5 pounds at once and used forklift to move heavier loads.
Hostess
Accra Marriott Hotel
Accra Ghana
08.2019 - 05.2020
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Backed up servers by checking on tables and retrieving items for guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Managed over 50 customers' phone calls to take orders, give information, and document reservations.
Education
Associate of Applied Science - Public Health Education
06.2025
Administrative Assistant
07.2021
- Continuing education in Applied Helth
- Completed professional development in Administrative assistance
- Member of BYUPCW Alumni Fall 2021
- Received The wall foundation online scholarship
Hospitality
07.2019
- Completed Coursework: Food Allergies, [2016}
- Completed Coursework: Food Hygiene, {2017}
- Awarded best student of 2019
- Elected the president of Khameen Professional institute in 2018
Skills
- Guest Service and Assistance
- Effective Planning
- Guest Satisfaction
- Computer Skills { OPERA, GXP, and MSOffice }
- Verbal and Written Communication
- Data Inputting
- Constructive Feedback
- Safe Food Handling
- Order Delivery Practices
- To-Go Order Preparation
- Operational Efficiency
Timeline
Guest Service Agent - Accra Marriott Hotel
07.2021 - 02.2023
Waitress - Accra Marriott Hotel
06.2020 - 07.2021
Cashier - Airport View Hotel
10.2019 - 06.2020
Hostess - Accra Marriott Hotel
08.2019 - 05.2020
Brigham Young University- Idaho - Associate of Applied Science, Public Health Education
BYU Pathway Worldwide - , Administrative Assistant
Khameen Professional Institute - , Hospitality
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