Hi, I’m
DINAH ABAKAH BOATENG
Accra,AA
Summary
Seasoned Business Application Consultant and Analyst offering seven (7) years of industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Diligent worker with strong communication and task prioritization skills.
Overview
11
years of professional experience
1
Certification
Work History
Jospong Group of Companies
Business Solutions Officer (Oracle Fusion 22D)
01.2023 - Current
Job overview
- Trained on Petty Cash, Account receivables and Payables transactions
- Trained on the Order Management offering.
- Corrected 95% of all errors that were reported
- 80% of all job orders have being invoiced
- Part of a three-member team that run payroll for 22 subsidiaries in two weeks after the Oracle Fusion deployment.
- Acted as Supply Chain team leader in delegating tasks and providing feedback.
- Ensured items and suppliers were created on the global level and made available to all subsidiaries
- Ensured all requests relating to Supply Chain and Procurement were attended to within a 24-hour response time
- Ensured requisitions for purchases and internal item transfers were correctly done by the subsidiaries
- Requisitions are processed to Purchase Orders correctly using either the 2-,3-,4- way matches and the right process is followed before the Purchase Order is posted.
- Created dynamic reports viewable for all users by subsidiaries based on their requirements.
- Produced analytic reports using Oracle Transactional Business Intelligence.
- Participated in continuous improvement initiatives aimed at optimizing application performance and reliability.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Enhanced software performance by troubleshooting and resolving technical issues promptly.
- Cultivated positive relationships with clients through consistent delivery of top-notch support services, fostering satisfaction.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Provided exceptional customer service through clear communication, effective problem-solving, and prompt issue resolution.
- Implemented proactive measures to prevent recurring issues, reducing overall support ticket volume over time.
- Created user accounts and assigned permissions.
- Coordinated with developers to improve application functionality based on user feedback and requirements.
Jospong Group of Companies
Business Solutions Officer (Microsoft Navision 2015)
01.2020 - 12.2022
Job overview
- Train on Warehouse module of Microsoft Navision 2015 (ERP) which includes item creation, warehouse shipment and receipts, transfer order, item adjustment journal, physical inventory journal, item reclassification journal and adjustment and posting of item cost prices
- Train on Purchase and Procurement Module entailing creation of purchase orders, posting purchase receipts, creation of purchase invoices, purchase return orders and purchase credit memos
- Train on Sales and Marketing modules including creation of campaigns, contacts and making customers out of them, creating sales orders, sales shipments, sales invoices, sales return orders, sales credit memos and sales way bill
- Train on Financial Management Module comprising of the general ledger, periodic activities of closing the fiscal year and exchange rate changes, cash management (bank reconciliation), receivables and payables
- Train also on Fleet and Service module with driver license entries, vehicle insurance replication in the ERP, 3rd party service contract, fuel management, raising of fleet service requests and service job orders, requesting and receiving of spare parts, lubricants, and particular resource experts to work on the jobs, close the job orders, make invoices and payments.
Jospong Group of Companies
Business Solutions Assistant
10.2016 - 12.2019
Job overview
- Serve as an IT support in the Business Solutions Team
- Train on Human Resource, Payroll, Fleet, Service, Warehouse, Purchase, Sales and Marketing and Financial Management Modules so as to reduce cost on training by outsourcing
- Ensured 22 new companies use not less than two modules of Microsoft Dynamics Navision 2015
- Conduct on-site training for subsidiaries using the ERP Platform on Finance, Payroll, Human Resource, Fleet, Warehouse and Service Modules and use of approvals on the various modules as required by clients
- Trained and gave access (usernames and specified permissions) to all management staff across the group
- Enabled subsidiaries to implement tax compliance in system design, user training and use of ERP platform
- Made available fleet report and the ability to perform analytics
- Complete manual on common errors forwarded to users
- Developed deeper understanding of Microsoft Dynamics Navision 2015 architecture to help reduce consultant expense by 10%
- Train management staff across the group on the various approvals and report generation in the ERP
- Conduct training session for Audit and Compliance staff to empower them to enforce ERP usage within the subsidiaries.
Jospong Group of Companies
Microsoft Dynamics Navision 2015 Team Member (National Service)
10.2015 - 09.2016
Job overview
- Installation of the Microsoft Dynamics Navision 2015 for client users
- Setting of and assigning of permissions to users with specific roles including insertion of additional permission to a specific permission set if the need be
- Create new users and assign them the specific permissions required for their various roles in their organizations
- Assist clients in the usage of all the modules in the application
- Teach full modules or some aspects that client don’t have knowledge about.
Sweet Melodies FM
Information Technology Assistant
05.2013 - 08.2013
Job overview
- Surrogated the receptionist in her absence
- Assisted the IT Officer in the arrangement and upload of daily newspapers’ pictures on the company’s site and updates made on the website information.
Education
Duke Williams
ACCA Part 2 from Accounting
University of Professional Studies
Bachelor of Science from Accounting
10.2024
Kwame Nkrumah University of Science & Technology
Bachelor of Science (B.Sc.) Computer Science
01.2015
Skills
- Strategic Planning
- Report Writing
- Data Analysis
- Analytical Thinking
- Quantitative skills
- Work Coordination
- Flexible and Adaptable
- Problem-Solving
- Interpersonal Communication
- Teamwork and Collaboration
- Customer Service
- Time Management
Computer Skills And Certificates
- Oracle Fusion 22D (HCM and Payroll Cloud, Accounts Receivable and Payable Cloud, Supply Chain and Procurement Cloud, Order Management)
- Microsoft Windows 10 applications (Word, Excel, Office, PowerPoint)
- Microsoft Dynamics Navision 2015( Human Resource, Payroll, Warehouse, Service, Financial Management, Sales & Marketing, Purchase, Application Setup and Fleet Management Modules)
- MySQL Server 2017 Database Management
- Web Technologies such as HTML, CSS, JavaScript and Frameworks such as WordPress, Bootstrap
- Tableau and Power BI
Personal Competencies
- Ability to work in a fast-paced environment to set deadlines.
- Excellent oral and written correspondence with an exceptional attention to detail.
- Highly organized with a creative flair for project work.
- Enthusiastic self-starter who contributes well to the team.
- Team player
- Adaptive.
Certification
Bsc Computer Science, Second Upper
Swimming
Easy and relaxing.
Timeline
Business Solutions Officer (Oracle Fusion 22D)
Jospong Group of Companies
01.2023 - Current
Business Solutions Officer (Microsoft Navision 2015)
Jospong Group of Companies
01.2020 - 12.2022
Business Solutions Assistant
Jospong Group of Companies
10.2016 - 12.2019
Microsoft Dynamics Navision 2015 Team Member (National Service)
Jospong Group of Companies
10.2015 - 09.2016
Information Technology Assistant
Sweet Melodies FM
05.2013 - 08.2013
Duke Williams
ACCA Part 2 from Accounting
University of Professional Studies
Bachelor of Science from Accounting
Kwame Nkrumah University of Science & Technology
Bachelor of Science (B.Sc.) Computer Science
Bsc Computer Science, Second Upper
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