Dillys Afra Yeboah
Accra
Summary
I am an ambitious lady who has developed a matured and responsible approach to human understanding with an open mind and a strong interpersonal relationship. My major objective is to find a career that challenges me to deliver my very best, recognizes and rewards talents and achievements, as well as provides opportunities for long-term advancement based on merit.
Dillys Afra Yeboah is a very intelligent, smart lady who pays attention to details. A graduate from the prestigious Cape Coast Technical University with a credible Higher National Diploma in Tourism, Dillys has doubled with an entrepreneurial spirit to establish MarshMix Breakfast Hamper for Ghanaians and clients to appreciate the industrious value of her passion of being a go-getter. Miss Afra-Yeboah has had very enviable experience in different skills and served on various boards and organizations worth exemplifying. The Ghana Youth Ministry's annual national youth festival christened Youtherfest has not been better without the result of Dillys, as she heads the publicity, social media and the entire media team. She also serves as a co-partner to TripHub, a sight-seeing movement that organizes tourism event for schools and corporate entities. With a heart of service, the Ghana Tourism Authority applauds her for a phenomenal stewardship during her national service days for God and country.
Overview
14
14
years of professional experience
Work History
Business Administration Officer
Coastline Spirits
01.2025 - Current
- Created presentations for use in both internal meetings or external events.
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
- Produced detailed minutes of meetings for circulation to relevant personnel.
- Organised meetings and conferences for internal staff members, as well as external stakeholders.
- Updated databases with new customer contact details or changes in existing accounts.
- Set appointments and managed meeting schedule.
- Created reports using advanced data management and software skills.
Front Office Assistant
Movenpick Ambassador Hotel
06.2023 - Current
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Inform customers about payment methods and verify their credit card data.
- Register guests collecting necessary information (like contact details and exact dates of their stay).
- Welcome guests upon their arrival and assign rooms.
- Monitored customer accounts for overdue payments or discrepancies.
- Provided administrative support to management team .
- Answered incoming calls, responded to voicemails and transferred calls as needed.
Volunteer
Logos Hope
08.2024 - 09.2024
- Participated in team-building exercises to strengthen relationships among volunteers.
- Provided guidance and support to fellow volunteers during their shifts.
- Provided exceptional customer service to ensure customer satisfaction.
- Ensured visitors had an enjoyable experience by providing interesting facts and stories related to the Ship.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Developed guest relationships to achieve high level of satisfaction.
Chinese Commis Chef
Tang Palace Hotel
07.2022 - 06.2023
- Assisting in the food preparation process.
- Preparing vegetables, meats and fish.
- Assisting other Chefs.
- Assisting with stock rotation and cleaning stations.
- Worked closely with other cooks and kitchen staff during service periods to ensure efficient operations.
- Followed proper plate presentation techniques when serving dishes.
- Ensured all food was stored properly in accordance with safety regulations.
National Service
Ghana Tourism Authority, Accra
01.2018 - 08.2019
- Assist in planning, organizing and directing events and functions.
- Coordinate projects and also manage workflow.
- Assist in planning monthly field research.
- Makes frequent calls and visits to strengthen client relationships.
- Identified root causes of any defects found during inspections.
- Maintained records of inspection results, test data, non-conformance reports.
Sales Advisor
Woodin Fashion, Accra Mall
08.2014 - 09.2015
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
Sales Attendant
Omari Pharmacy
04.2011 - 09.2011
- Attend to clients' needs and ensure the running of the office with all adequate and necessary items.
- Purchase all the items needed for the smooth running of the office.
- Assist the finance / Administrative manager in managing the office.
- Drafting of letters and reports and filling them for future use.
- Monitor and address the day-to-day of staff in order to report and make suggestions to higher management.
Head of Media & Publicity
Ghana Youth Ministry
- Facilitate meetings and engage in program planning.
- Assist in planning, organizing and directing events and functions.
- Always ensure the best of content is merited across all media.
- Arrange for media interviews and speakers appearances.
- Develop concepts and liaise with content managers and media teams to ensure target sets are met and exceed.
Education
Higher National Diploma - Tourism
Cape Coast Technical University
Cape Coast 07.2018
Senior Secondary Certificate - Home Science
Methodist Girls Senior High School
05.2014
Basic Examination Certificate -
De Youngesters International School
06.2011
Skills
- Microsoft Office
- Microsoft Excel
- Event organization
- Customer service
- Client relationship management
- Travel coordination
- Administrative support
- Attention to detail
- Time management
- Team collaboration
Personal Information
- Date of Birth: 04/17/96
- Nationality: Ghanaian
- Marital Status: Single
Hobbies and Interests
- Volunteering
- Reading
- Counseling
- Cooking
- Traveling
- Learning New Skills
Languages
English
First Language
Extracurricular Activities
•Public Relation Officer, AFS & DRAMA CLUB, Methodist Girls High school 2013-2014
• Course Rep, Tourism Department, 09/01/15 - 06/30/18 ( CapeCoast Technical University )
•EC Chairwoman, Tourism Department, 01/01/18 - 06/30/18 (CapeCoast Technical University)
•Secretary, Award Committee for Cape Coast Technical University Excellence Awards, 09/01/17 - 04/30/18
Training
- Hospitality Learning and Job Creation Hub Training, 02/01/22 - 03/31/22, La Villa Boutique Hotel, Osu, 10 days of Theoretical & Practical Training from JB Consultant, 10 days of 'On the Job Training' at La Villa Boutique Hotel, Osu, Departments covered: Kitchen, Reception, Housekeeping, 5-day Industry Internship at KFC as a cashier.
- Lifebuoy Global Hand wash Campaign, 10/01/18, Maxlot Hotel, Training duties as a volunteer was to ensure more than 2000 participants of the project are carefully cultured and readily able to wash their hands with soap and water.
- TEDX Osu, 09/01/18, Impact Hub Osu, Training Duties include attending to guests and their needs, making reservations and receiving telephone calls.
- Gathering of Millionaires, 11/01/18, Airport View Hotel, Training Duties include attending to guests and their needs, making reservations and receiving telephone calls.
References
- Mr. Daniel Nana Kwame Appiah Asare, Managing Partner, Trolley Market Group, danielkwameasare@gmail.com, 024-225-7235
- Mr. Gilbert Ofori, Branch Manager, Woodin Fashion, Accra Mall, Tetteh Quarshie, Accra, Greater Accra, 026-660-29824
- Mr. Kwasi Larbi, Human Resource Manager, Ghana Tourism Authority, 024-4877-850
Timeline
Business Administration Officer
Coastline Spirits
01.2025 - Current
Volunteer
Logos Hope
08.2024 - 09.2024
Front Office Assistant
Movenpick Ambassador Hotel
06.2023 - Current
Chinese Commis Chef
Tang Palace Hotel
07.2022 - 06.2023
National Service
Ghana Tourism Authority, Accra
01.2018 - 08.2019
Sales Advisor
Woodin Fashion, Accra Mall
08.2014 - 09.2015
Sales Attendant
Omari Pharmacy
04.2011 - 09.2011
Head of Media & Publicity
Ghana Youth Ministry
Higher National Diploma - Tourism
Cape Coast Technical University
Senior Secondary Certificate - Home Science
Methodist Girls Senior High School
Basic Examination Certificate -
De Youngesters International School