Dickson Chestnut Ackah

Directed container handling and project cargo Logistics across terminals and empty yards, improving turnaround efficiency by streamlinling workflows. Regularly reviewed and updated operational procedures, boosting compliance and reducing delays. Ensured timely customer Invoicing and collections, strengthening cash flow and client satisfaction

• Negotiated contracts and agreements with vendors and partners.
• Responded promptly to customer inquiries or complaints in a polite manner.
• Developed and maintained relationships with key clients and stakeholders.
• Maintained positive working relationship with fellow staff and management.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• Analyzed key performance indicators to identify effective strategies.
• Supervised subordinate staff in carrying out daily duties and activities.
• Resolved operational issues promptly to maintain service continuity and reliability.
• Coordinated logistics to streamline supply chain processes and deliveries.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Updated and maintained databases with current information.
• Utilized various software and tools to streamline processes and optimize performance.